National Credit Care Reviews 

142
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Chris S. - was exceptional with my phone call today. Chris went above and beyond with not just answering my questions He actually went into further detail, allowing me to truly understand my credit si... See more

Company replied

Rated 5 out of 5 stars

We were skeptical at first, however we have done exactly as instructed. Now 6mn later our credit is in good standing. Several things have been removed no longer showing and our numbers keep rising. So... See more

Company replied

Rated 5 out of 5 stars

Great job listening to my concerns and providing added support. The promises are reassuring but figuring out the follow through on your will be the real game changer. I am eager to write another revie... See more

Company replied

Rated 5 out of 5 stars

After Speaking with Desiree Dallas today, I have more of an understanding on what is being done. I was grateful that she was able to take the time to explain the process and breakdown what I should be... See more

Company replied

Company details

  1. Credit Counseling Service

About National Credit Care

Written by the company

In business for over 15 years, National Credit Care is a leading credit restoration firm that focuses not only on removing questionable items from your credit report, but also helping improve other important components that make up your credit score. 

Ongoing personalized credit advice 

While most credit repair companies only focus on helping fix your payment history, National Credit Care goes above & beyond by providing you with a 100% U.S. based team of credit specialists to help you improve the other parts of your score through one-on-one personalized credit advice. Our credit specialists use proprietary technology to make credit recommendations designed to help clients get the most out of their credit score.   

Powerful credit investigations 

Using the Fair Credit Reporting Act, National Credit Care launches proven and tested investigations to the three credit bureaus surrounding the questionable items that could be lowering your credit score. We also give you an easy-to-use portal & dashboard providing transparency on the work being done. 

Trusted by thousands of loan officers & realtors around the country 

Looking to buy a home? National Credit Care can partner with your loan officer and realtor to build and execute a personal plan built around your goals. 


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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4.7

All reviews

(142)

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Rated 1 out of 5 stars

Not happy with this company

Not happy with this company. I was told there was no monthly fee and that was not true. After I was charged for thier monthly fee I called to cancel they told me to email them to cancel. I emailed them to cancel the service 3 times only to be charged again and again. I ended up paying all the charges to make them go away. No help from management they just brushed me off. I would find someone else to do business with.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience was awesome and is great…

My experience was awesome and is great your guys are on point you understand the needs of your clients I would definitely say you guys are the real deal. Thanks for helping me get my credit score where it needs to be to get into a new home. Sincerely, yours.

9 June 2023
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Reply from National Credit Care

This is amazing to hear! We always want to make sure we get down to the root of the issue to understand our clients better. Thank YOU for choosing us to assist you on your journey to home ownership. Myself and the team are so proud of you! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Did a great job with my account always…

Did a great job with my account always checking up on the customers, very knowledgeable, and great attitudez and attention to detail

1 June 2023
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Reply from National Credit Care

Thank you so much! Your file looks great! We always want to make sure our clients are kept in the loop. Glad to hear you had a great experience with us :) - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Great customer service…

Always reaching out to ensure everything was going accordingly. Every customer service representative I spoke with was very respectful and happy to assist me with all of my needs!! I would recommend them to anyone in need of credit repair.

31 May 2023
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Reply from National Credit Care

This is so great to hear!! It makes me so proud of the team! Thank you so much for taking the time to write this! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Words can't begin to describe the help…

Words can't begin to describe the help this company has done to repair my credit score. I thought my credit was beyond able to repair but NCC proved me wrong! Thanks for all you have done and continue to do for me! 😁

30 May 2023
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Reply from National Credit Care

This makes me so happy and proud to read! Nothing is beyond repair with a little TLC :) Thank YOU for letting us assist you on your journey. Great to have clients like you! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

After Speaking with Desiree Dallas…

After Speaking with Desiree Dallas today, I have more of an understanding on what is being done. I was grateful that she was able to take the time to explain the process and breakdown what I should be doing on my end to move forward with the “rewards” I would gain in the end. Mrs. Dallas was the only employee that really took the time for me to be able to understand and answer my questions!

1 June 2023
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Reply from National Credit Care

Yay! Desiree has been here a long time and is one of our very best. It is one of our ultimate goals to make sure our clients get off the phone feeling confident about their credit and have a plan in place. I am very proud that she was able to make this a great experience for you! - Mya Sanchez, Customer Satisfaction Manager

Rated 4 out of 5 stars

She was a great help

She was a great help and answered
All my questions and was very professional

31 May 2023
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Reply from National Credit Care

I am so glad you had a great experience with her! It doesn't surprise me because she is great! Thank you for the feedback! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Lexi was amazing

Lexi was amazing! She answered my questions and gave me great advice!

30 May 2023
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Reply from National Credit Care

Lexi IS amazing!! Very happy she was able to give you a great experience! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Absolutely Phenomenal

Alanna (sorry if I misspelled it) has been an absolute DOLL through this whole process, as well as everyone else I've spoken to through the whole process of fixing up my husband's credit. You guys worked miracles for us and I cannot say that enough. You've all been kind, enthusiastic, and most of all human to us. It's so hard to find people who are willing to be real with you in matters surrounding credit. Thank you so much for helping us get a second chance in life. Thank you, thank you, thank you all!

30 May 2023
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Reply from National Credit Care

I think this is one of the best reviews yet! I am so happy that we have been able to help make life changing moves for you and your husband. Credit is such a difficult topic so it is very important to us that we go at it with a positive attitude. At the end of the day, we are all human and we never want our clients to feel less than. Thank YOU for choosing us to assist you in this journey. :) - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

The agent was wonderful and very…

The agent was wonderful and very helpful. One of the best.

26 May 2023
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Reply from National Credit Care

Ashley is one of our best! I will make sure she gets credit for this. Thank you! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

The representative did an amazing job…

The representative did an amazing job she was informative and helpful.

25 May 2023
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Reply from National Credit Care

This makes me so happy to hear! Keeping our clients happy and informed is our top priority, glad you had the experience you did! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Customer Service was on spot!

Customer Service was on spot!
Thank you for everything and the customer service!
Please keep me updated.

Sincerely,
Chris McGuire

23 May 2023
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Reply from National Credit Care

I am so glad you had a great experience! Thank YOU for choosing us to help on your journey and taking the time to write this. We will definitely keep you updated! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Very helpfully and informative

Very helpfully and informative, give her a raise

23 May 2023
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Reply from National Credit Care

Hahahah this is great to hear! Thank you for the feedback. I will definitely talk to her direct supervisor about that raise :) - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Lexi was amazing!

Lexi was very energetic and informational. She gave me a complete breakdown of what’s been done, what to continue to expect, and what I can do on my end to help with the process. Made me feel good about choosing this company for my credit repair needs. Thanks Lexi!

22 May 2023
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Reply from National Credit Care

What a great way to start off this day!! Very good that she was able to go through everything and help create a game plan! I can't wait to see where this takes you! I will make sure Lexi gets credit for this. - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

The team does a very good job with…

The team does a very good job with communicating with you and keeping you updated as much as possible with changes to your credit.

11 May 2023
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Reply from National Credit Care

We try make sure our clients understand what is going on at all times so we can give the best game plan that is tailored to each client's specific needs. Credit is different for everybody! Thank you for the feedback! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars
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Reply from National Credit Care

This is wonderful feedback, our people here really make a difference! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

I was confused about my account

I was confused about my account. Moon gave me some of the most amazing service I have ever had from any company I've worked with. I was going to END my program. She was very sincere and was able to nail down the fine details of what I was searching for in 3-4 minutes!!! This is rare and a reflection of your culture there. She even went the extra mile and looked at an email I sent to ANOTHER REP!!! And even researched my question. AMAZING!!! That's customer service at ITS FINEST!!! She shared tips with me that were clear, concise and easy to comprehend. THAKN YOU MOON!!!

18 May 2023
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Reply from National Credit Care

Wow!! Congrats to Moon!!! I am so glad she gave you such a good experience. We work really hard to make sure our clients get the best service and that includes making sure our culture in the office comes across to our clients over the phone. This was the best review today! I will make sure Moon gets recognized for helping you out so much. - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Answering all the questions I had

Answering all the questions I had. Thank you.

17 May 2023
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Reply from National Credit Care

This is wonderful to hear!! Thank you for the feedback! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

Great attitude

Great attitude, very informative and patient when I asked questions

16 May 2023
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Reply from National Credit Care

We are very happy that you had a great experience! I will let the rep know what you said! - Mya Sanchez, Customer Satisfaction Manager

Rated 5 out of 5 stars

She was SO VERY helpful in answering my…

She was SO VERY helpful in answering my questions and concerns.

16 May 2023
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Reply from National Credit Care

Thank you for the feeback! I will make sure she knows the good things you are saying! - Mya Sanchez, Customer Satisfaction Manager

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