National Accident Law Reviews 1,825

First of all I would like to thank Shane for all his help, understanding and patience throughout my claim. A lot of communicating was done through the Portal in My Account & Message Hub, also some... See more

I’ve had an amazing experience with NAL. I had a car accident in September 2024, I got hit head on and me and the other party where insured by the same company and they started to become a bit hard wo... See more

I approached the company as I had an accident on holiday due to negligence by the owner of accommodation. All the way through this somewhat lengthy process, the team have kept me informed. I have fel... See more

Excellent service! The team was very helpful and professional from the beginning. They were always available on the phone and guided me through every step of the accident injury claim process. They ex... See more

Throughout the entire process Nell was truly valuable. Every step of the process was explained to me in great detail and the demeanour of someone who truly cares that they get the best for their cli... See more

Amazing experience , they have really great communication and really think about what’s best for you . I would very highly recommend national account law . I was given a very low offer no where near e... See more

im very happy with how the company dealt with my claim and situation, everything was explained to me very clearly throughout the whole process. I am pleased with Kathryn Evans she has been a star ,... See more

To talk to someone who genuinely understands how an accident victim feels was most reassuring. A very helpful and patient young lady who helped me through computer issues which we jointly resolved.... See more

Had a good experience so far with NAL on my personal injury claim. Both the members of the team I spoke with, Meera and Lacey, were compassionate, clear and thorough. Both genuinely seemed to care ab... See more

I can't thank NAL enough,my claim has been handled efficiently and with care.Ive been regularly updated on the progress of my claim,ive never experienced anything like this before so i messaged with... See more

After being injured in a car accident back in January 2024, I reached out to National Accident Law. They were ever so friendly throughout the whole process, let me know everything every step of the wa... See more

First contacted them today re being knocked off my bicycle by a taxi driver. Very professional and helpful in taking my initial claim details. Explains everything fully on what happens next so I’m con... See more

Started a shell of claim online as I knew my personality would forget and ultimately never progress it further. I then spoke to an advisor called Matthew who helped me through each of the steps and wa... See more

My overall experience with NAL was fantastic. Erin who took my initial call was very polite, informative and helpful. Shaun then took over my case and was always there to support and help me throughou... See more

I would like to inform you that every time I have spoken to your company, Mr. Brandon, he has been very helpful and positive throughout the entire incident that happened to me. I hope that our collab... See more

When I submitted the request at first I was clueless about what to expect but NAL guided me step by step snd took the time to evaluate and guide me through the process. They assured me and offered me... See more

38 months waiting wasn’t a complicated case NAL couldn’t be contacted and when I won my case in court two weeks ago they still haven’t said how much but did say 4 to 6 weeks and I will have my money ?... See more

Unbelievable totally useless! No communication, painfully slow, the accident I was in was horrific but prefer to have all that 10 x over than deal with this company ! To sim up imagine the most mis... See more

I would like to say I can blindly trust on national accident law as they treated me and sorted my case very well especially lady named Kathryn , she is very professional and she knows exactly how to... See more

Craig was really helpful and reassuring but most of all transparent. He broke everything down and explained everything well to me which i needed as it’s been rough for me! So appreciate Craigs help

When coming to National Accident Law with a unique case, they took time to understand the terminology of my previous employment to better understand what happened. The staff I worked with have b... See more

Just at the initial stage right now but the call operator “Nicole” on the claim submissions team was absolute gold! They spent all of time I needed to understand the complex situation and process and... See more

Thank you for your help and taking my call with care. Very helpful and professional. Anabel took time to understand my matter and explain everything to me as I was not very familiar with the process.... See more

Good afternoon, we have tried endlessly to call to communicate with you and it has been impossible. It is very strange not to be able to contact some lawyers. We were waiting for a call and it did not... See more

I was very happy with the assistance provided to me by Stuart Donachie. My claim was not a simple one so took a lot longer then expected but Stuart was very helpful with chasing up appointment results... See more

The lady dealing with my complaint was friendly, professional and thorough. She had patience and gave me the time to explain everything and I was able to understand everything she was explaining.

From the moment of contact, I felt like Craig was very competent and knowledgeable. He made the whole process simple and straightforward, it was a pleasure to feel like I had chosen the right company... See more

Some processes were good, but very long delays in responses. A couple of times it seemed as though my phone number was blocked and I had to go round the houses to get a response as there was absolutel... See more

Absolutely terrible service. The company will only accept communication on MyAccount but ignore messages for 7-8 weeks at a time. My physiotherapy has now been on hold for 7 weeks while I'm awaiting t... See more

Kathryn evans handled my claim well, polite and worked hard to get me the result i deserved couldnt be happier with the way it has all been handled(ELLI85)

Really kind and compassionate call and case handlers, great listeners. Transparent - explain the process which reassured me massively as didn't want to take on risk.

Early on in my start of a claim but so far had great customer service from Claire and Karam. Easy to follow and hoping they may be able help me pursue a claim for an accident against me

Spoke to Brandon on the phone, he dealt with my daughters claim. Very professional and empathetic with what happened. Had no issues with the process as Brandon made it very clear and explained everyth... See more

I’ve never made a claim before and National accident law has been so helpful and made the experience super easy. I would highly recommend them if you would like to make a claim.

I’ve only just got into contact with NAL, so far they’ve been very helpful and explained everything in detail and throughly. Very charismatic, lovely professional people and even had small talk to fil... See more

when i 1st rang they was gtreat helped a lot but i guess cause they wanted to do the claim vie them .. i done all they asked went to doctors meeteing uploaded all the stuff then i just got ignored for... See more

Everything was explained very clearly and carefully. The operatives were very patient and understanding, and helped me a lot with the process, for which I'm extremely grateful.

They are very caring and give you peace of mind that your wellbeing is very important to them and that made it easier to be able to give them all the details as they are very patient with you

Terrible communication had trouble for months uploading evidence in app and no one offers to help After numerous calls emails messages you have to constantly message to get updates .. i would avoid... See more

Thanks for your time and letting me use your company poeple waz so perlite look forward to hearing from u soon

Had an accident in the workplace where a shelf fell on my head on New Years Eve 2024 .. I had to attend Hospital for the wound to be checked out .. Spoke to NAL who said they’d take on my case... See more

I was very impressed with the service I received from National Accident Law. I was dealt with by Kathryn Evans. She was always very polite and very helpful with all the steps I had to take towards m... See more

Very professional staff i spoke to Very good at details of claim 👏 ,many thanks to Karam for listening just excellent and professional Many thanks Andrew

AVOID AT ALL COSTS Would not recommend if you want a company that communicates with you. Their phone lines automatically hang up telling you to use their website to communicate. Their we... See more

Julie was very reassuring as i was nervous about speaking to someone, she was very professional and a lovely lady. Thank you Julie

Furzana was particularly helpful in my claim. She went above and beyond to help me with my situation. Couldn’t recommend the service more. Thanks a lot for all the help

Unbelievably terrible experience with this company despite raising complaints. Complaints/resolutions team just direct you back to the handlers who do not communicate and are extremely slow at getting... See more

STAY AWAY FROM USING THIS COMPANY! Unless you want to be ignored for years on end. If I could give a 0 star then I would. My claim has been 5 years long, still ongoing ………. with a reply waiting time... See more

I spoke with Emilija today to start a claim and she was great, very informative and guided me step by step. Very good customer service and hope to see more in the future as the ball is rolling now

I put my claim in around March 2025 after being in an accident which was not my fault. I am still waiting fir the physiotherapy the Dr at woodgrange surgery told me I would have. Also now after a year... See more

I was very impressed with the service I received from National Accident Law. Naomi Johnston was dealing with my case and I must say she was ever so polite and very helpful with all the steps I had to... See more

What made my experience great was the agent was really polite , helpful and went through things step by step if anything was missed or didn’t understand was willing to repeat which I thought was real... See more