Nathaniel Car Sales - Cardiff Reviews 

498
TrustScore 5 out of 5

4.8

218 Penarth Road, CF11 8NN Cardiff, Wales, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We recently purchased an MG ZS Hybrid+ from Nathaniel Used Cars in Cardiff - a recently launched new site for selling used cars at the end of Penarth Road. We couldn't be happier with our experience,... See more

Company replied

Rated 5 out of 5 stars

Very friendly and welcoming staff. No pressure to buy. No rush to decide. Purchase was smooth. Good communication and everything to schedule

Company replied

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Nathaniel Cars Cardiff is the main dealer for Cardiff and the wider region for MG, Fiat and Abarth brands. We offer a wide range of garage services suitable for both Private & Business users: our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula!


Contact info

4.8

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(498)

629 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my car and couldn’t be happier with the service I received. From start to finish, the team were friendly, professional, and genuinely helpful. They took the time to answer all of my questions and made the whole process feel relaxed and straightforward.

What really stood out was that there was absolutely no pressure at any stage. They allowed me the time and space to look around, consider my options, and make the right decision for me. Their honest and approachable attitude made the experience enjoyable rather than stressful.

The whole process was smooth and well organised, and I felt confident I was being looked after the entire time. I’m really pleased with my car and very grateful for the excellent customer service.

I would highly recommend them to anyone looking for a quality car and a dealership that truly values its customers.

4 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Hi Ann, thank you so much for the 5-star review! We are thrilled to hear you enjoyed the sales team easy no pressure apporoach. Our team works hard to provide the best experience, and your kind words mean a lot to us. We look forward to welcoming you back soon
Kind regards

Rated 5 out of 5 stars

Outstanding Sales Rep and A reliable company

Christian was outstanding in customer relations and as a good sales representative. He was detailed and very friendly. He answered my questions patiently and professionally. He made me fell in love with MG products and more importantly, with Nathaniel's Car .

8 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many thanks for the 5-star rating, Muyiwa! We really appreciate you taking the time to share your feedback. It’s wonderful to know we could make your experience a positive one. Hope to see you again soon!"
Kind Regards

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, I cannot recommend them enough, Shaun was amazing!

8 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you for the wonderful feedback! We're happy to hear you had a great experience with our team. If you need anything else, we're here to help

Rated 5 out of 5 stars

Very helpful and kept us informed about…

Very helpful and kept us informed about all progress during buying the car. Christian Jones was very friendly and welcoming

7 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many thanks for the 5-star rating,Phillip. We really appreciate you taking the time to share your feedback. It’s wonderful to know we could make your experience a positive one. Hope to see you again soon!

Rated 5 out of 5 stars

Damien is an asset to the company

Damien is an asset to the company . Friendly,polite and knowledgeable. Everyone i have had contact with at Nathaniel Cardiff have been polite and very approachable.

8 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you very much Kathryn for taking the time to write such a fantastic review, we all very much appreciate it
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Shane was really helpful

Shane was really helpful, answered my question fully.
Nice to have a down to earth, friendly salesman

6 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you Ian for the great feedback , Shane will be very greatful for it
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Breath of fresh air

The whole experience at Nathaniel Cardiff was pure joy.
Wandered in to look at prices on the ZS hybrid trophy +.
And have a good look at one. A fact finding trip. After a good look.
Spoke to Shane
Shane was very helpful and good with taking me through the cost and all the stuff that goes with buying a car. By the end of my popping. We ordered a car.
Shane is a credit to the company. Very respectful, polite, patience with my questions.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Second MG again an HS .Elliot was superb in helping us getting an allocation considering there was a short supply of the configuration we wanted.

4 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many thanks for the great feedback and coming back to us for your second MG
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Purchased a vehicle from Nathaniel…

Purchased a vehicle from Nathaniel cardiff ,the car i wanted was in Bridgend and Chistian moved the car to the cardiff showroom , everything from start to finish was superb, car was serviced and new breaks were added , car was clean and immaculate, thanks Christian from the Cardiff dealership ,thank you Nathaniel keep up the good work

1 March 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you very much for your recent purchase and the great review you have left us, we will ensure this is shared with Christian and the Cardiff team
Kind Regards

Rated 5 out of 5 stars

Great experience

Great experience , dealt with Chris he made it easy

27 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many Thanks Sean for your recent purchase and the great feedback, I am sure Chris will very pleased to read this review from you
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly very helpful and…

Very friendly very helpful and informative

19 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many thanks Stephen for coming back to us again to purchase another MG, we really appreciate your business and comments
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Amazing service

Amazing service from Christian. Bought my last two MGs with him and nothing is too much trouble.

14 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you very much for your recent purchase and the great feedback
Kind Regards Tathaniel team

Rated 5 out of 5 stars

Bought a new car

Great staff especially Damien he explained every thing as this was our first lease car the process was simple and any questions we had he took time to explain them

13 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thanks Steve for your recent purschase and the great feedback on how Damien looked after you. We will pass on your thanks to him
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful and knowledgeable. Not at all pushy and had plenty of time for us

6 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many Thanks Kate for the great comments and 5 Star review , we very much appracite you choosing Nathaniel Cardiff to buy your new MG ZS Hybrid
Kind regards Nathaniel Team

Rated 5 out of 5 stars

New MG ZS Hybrid purchased

The process of buying was smooth and well managed. I appreciated the patience, knowledge, and friendly professionalism of the sales executive throughout.

1 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you Neil for the fantastic review and comments , we really appriciate them.
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Got the car via motability

Got the car via motability, staff very informative & helpful.
Would I recommend them. . . . . YES

1 February 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you very much for the great feedback
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Excellent customer service,Damien was a…

Excellent customer service,Damien was a great help from the day of ordering my vehicle to the day I collected .

29 January 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Many thanks Steven for the great review, we will ensure this is shared with Damien. Enjoy your new MG
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Top class garage

Top class garage, fantastic after sale's support, rang me to make sure everything was ok. Christian my sales advisor very was very patient, helpful and such great genuine people skills. Whilst closing the sale all the paperwork was very easy, including notification to the DVLA, I really didn't need to worry about anything. My MG is fantastic and I definitely would recommend this garage.

29 January 2026
Nathaniel Car Sales - Cardiff logo

Reply from Nathaniel Car Sales - Cardiff

Thank you Jacky for buying your new MG from Nathaniel Cardiff , we really appreciate you giving Christian such great feedback and will pass this onto him
Kind Regards Nathaniel Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look