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Nathan Baume Reviews 100

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TrustScore 4.5 out of 5

4.5

Shoe Factory
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Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

Nathan-Baume est une marque de chaussures belge qui a toujours mis l'accent sur un savoir-faire exceptionnel et un souci du détail.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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Rated 1 out of 5 stars

Not a relevant quality and poor customer service

I bought the large Duras handbag in Jan 22. In Nov 22, the handle broke because the leather join is too thin. Nathan Baume refused to refund, repair or replace the handbag and pretended it was incorrect use, although pictures clearly document an inadequate conception. They proposed that I pay 105€ to get a new Duras. I am not interested as the bag itself is ill-conceived. Nathan's customer service is definetely not customer-orientated. I will never buy any of their product.

29 November 2022
Unprompted review
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Reply from Nathan Baume

We received your comment about your handbag that you sent on our website Nathan-Baume.Shoes .
We are really sorry about what happens but unfortunately, we are only selling shoes of the brand Nathan-Baume and work completely independently from the company that sells the Nathan-Baume handbags.
May we therefore kindly ask you to contact this company through contact@nathan-baume.be?
Thanking you in advance for this,

Best regards,

Team Nathan-Baume.Shoes

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