First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
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See what reviewers are saying
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Napoleon Best
Napoleon is the best bookie I've played with.
It's a shame that it's not easier to communicate with customer service.
16 June 2026
Reply from Napoleon Sports & Casino
Hi Nicolas, that's great to read, being your favourite bookie is exactly what we aim for. We hear you that reaching customer service hasn't been easy enough, and that's something we want to put right. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message, and we'll make sure you get a quick, clear answer.
The Napoleon Games team
You should no longer contact people who…
You should no longer contact people who have unsubscribed! Not by post and not by email.
16 June 2026
Reply from Napoleon Sports & Casino
Hi, you're right that an unsubscribe should be respected, and we're sorry the messages kept coming. We want to get your contact preferences fully updated so this stops. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message, and we'll make sure your settings are corrected.
The Napoleon Games team
Just played Dynasty Roulette - manipulated extreme!
Just played Dynasty Roulette. Stay away from it. It's as fake as it gets — the ball appears to be manipulated to an extreme degree.
15 June 2026
Unprompted review
Reply from Napoleon Sports & Casino
Hi ken, we understand a rough run on roulette can feel that way. The outcome of every spin is random and not something we influence. For anything about your account, we're at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message.
The Napoleon Games team
Don´t let the casino fool you 🎉 One Chance 🎉
Free spins are great🍀
Money gambling little less / one time one hit wonder, and that was about it in the casino. 🫣
So it how you want to play it.
Don´t let the casino's fool you 😎
13 March 2026
Reply from Napoleon Sports & Casino
Hi, thanks for the upbeat and honest take. The outcome of every game is random and that's not something we influence, so it really does come down to how you want to play it. Good to have you with us.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
I did more then 30 daily free spinns…
I did more then 30 daily free spinns and only got 90 points now.
15 June 2026
Reply from Napoleon Sports & Casino
Hi Sebastien, we understand it is disappointing when the Daily Spin gives fewer points than you hoped for. The rewards on the Daily Spin vary and the outcome is random, so that is not something we influence. If you think the points did not register correctly on your account, email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message, and we will check it for you.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi, sorry to hear it left you with that impression. The outcome of every game is random and not something we influence, so wins and losses come down to the luck factor each time. If there is ever anything about your account or something technical we can help with, we are at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Frank, great to hear you rate the game. On winning more, every result is random and comes down to the luck factor, so it is not something we influence. Thanks for taking the time to share this.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi David, brilliant to hear we're your go-to for payments and that the app feels simple. Smooth and straightforward is exactly what we build for, thanks for the kind words.
The Napoleon Games team
Fkyou fkyou
13 June 2026
Reply from Napoleon Sports & Casino
Hi Youssef, clearly something has left you angry here. We'd rather understand what went wrong than leave it like this, so if there's a real issue, email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message. We'll look into it properly.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Saskia, sorry you're being asked to log in again after just a minute, that's annoying. We'd like to look into it. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll check what's causing it.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Donny, thanks for the great feedback, it really motivates the team. We'll keep working to keep it that good for you.
The Napoleon Games team
Great all the way
12 June 2026
Reply from Napoleon Sports & Casino
Hi Laurens, great all the way is exactly what we aim for, thanks so much. We'll keep doing our best to hold that standard.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Pascal, thanks for the positive review. Great to hear you're enjoying the games with us, and we'll keep working hard to keep it that way.
The Napoleon Games team
Kind to grant a free daily spin
Kind to grant a free daily spin. Winning is quite difficult
1 June 2026
Reply from Napoleon Sports & Casino
Hi Julie, thanks for the feedback. Outcomes on our games are completely random and not something we influence, but we're glad you're playing with us.
The Napoleon Games team
U used to have the best promotions now…
U used to have the best promotions now there is nothing that gives me the extra motivation to play.
12 June 2026
Reply from Napoleon Sports & Casino
Hi Steffen, thanks for the feedback. We hear you that our current campaigns aren't hitting the mark the way our earlier ones did, and that kind of input really helps us. We're always working on our offers, and we'll pass your note straight to the team that shapes them.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Philippe, sorry the cookies are giving you trouble. That sounds like something on the technical side that we can look into. Send us an email at support@napoleongames.be with 'Trustpilot review' in the subject and your Trustpilot name in the message, and our team will help you sort it out. Clearing your browser cache and cookies can often help in the meantime.
The Napoleon Games team
Have fun, don't loose yourself
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried away..
The napoleon app works perfectly, nice overview, nice layout. Compared to other gambling platforms, napoleon is the best option.
Keep it safe, enjoy and stay within your limits..
12 June 2026
Reply from Napoleon Sports & Casino
Hi Liesbeth, this is wonderful to read. The way you describe keeping it fun and staying within your limits is exactly the mindset we want to support, and it's why tools like the monthly deposit limit are built right into the app. Thank you for such a thoughtful review.
The Napoleon Games team
Do not let down customers
Do not let down customers. Just pay back money only. Not big win but happy.
7 June 2026
Reply from Napoleon Sports & Casino
Hi Sajan, good to hear you're happy and that you feel looked after as a customer. Playing for the fun of it and walking away content is exactly the right spirit. Thanks for being with us and for sharing this.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Robby, love that the steady stream of new games keeps it fun for you. Bringing fresh titles every week is something we take pride in, so thanks for noticing.
The Napoleon Games team
Good one app
12 June 2026
Reply from Napoleon Sports & Casino
Hi Prem, great to hear the app is working well for you. A smooth, reliable app is exactly what we want every player to have, so thanks for letting us know we are getting it right.
The Napoleon Games team
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