Naplesboutique Reviews 

191
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Customers found the ordering process to be easy and quick, with many appreciating the clear communication and swift confirmation of their purchases. Many people also praised the website for being easy to navigate, making their shopping experience pleasant and efficient. Reviewers are excited about their orders, often looking forward to receiving beautiful and elegant dresses for various occasions. However, some customers were dissatisfied with the product quality, noting that items received did not match the pictures online and were made of cheap material. A significant number of people also expressed frustration with the return policy, as they discovered the company ships from China and requires returns to be sent there at the customer's expense, despite the website implying otherwise.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers finding it easy to navigate,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

People report positive experiences with the ordering process, often describing it as simple, quick, and easy.... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from o... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

191 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.7

All reviews

(191)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very beautiful looking dress

I found this site on Facebook. It was a good experience maneuvering around the site, and easy to make the purchase.
I can’t wait to get this order for a social and possibly a wedding if the material is right. If this dress is as pictured, I will definitely be buying more of my clothing from Naples boutique.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

It’s my first time ordering from…

It’s my first time ordering from Naplesboutique I am excited for the dress to come in and I plan on wearing it to an upcoming wedding. Crossing my fingers it gets to me in enough time it was just by chance I found this little shop and fell in love with “the one” praying for a speedy process and I will be back for a final dress review.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

This experience was amazing

This experience was amazing. The dress is stunning and I cannot wait to see my package. The confirmation email came so quickly and I cannot wait to receive my package and update my review about how much I love the dress!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Been eyeing to buy from Naples for a few months now, ever since it showed up on my feed. Was able to snag two dresses that went on sale for some weddings coming up. Beautiful pieces and shipped right away!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy From Them!

There is no way the positive reviews so far are real. I ordered a medium, which says 8-10, it's more like a 4. The material is low quality & in no way good enough for a wedding type guest. I'd compare it to buying a dress from Ross or Walmart. Heck, Walmart is better.
They are also giving me the run around trying to do a refund & return. First they said, sure, just send pictures so we know it isn't damaged, then they offer me 125% store credit, then they offered me 10% discount plus 50% discount on a new purchase. We'll see how many times it takes to get return info.

Update: Return info is an insane address in China. Estimated cost was $30-60 to ship back. Not worth the trouble. This must be how they make money. I'll just get an $11 refund on a $60 donation to Goodwill. Ugh.

5 May 2026
Unprompted review

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