Really liked Nanogen root thickening spray it arrived well packed in a recyclable package which could be used again.First time useing this product arrived on time by delivery service .
Company replied
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Based on reviews, created with AI
The Science of Thicker Hair. With over 20 years experience, we are proud to be the experts in hair fibres. Nanogen were the first to launch Hair Fibres in the UK and have a patented delivery system perfect for men and women suffering from hair loss. All purchases from Nanogen.com come with a 30 day money back guarantee.
730 Centennial Park, elstree, WD6 3SZ, Hertfordshire, United Kingdom
Replied to 95% of negative reviews
Typically replies within 1 week
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The product i bought was black but it's still a different shade of black to my hair. I have too leave it overnight to let it blend to my natural hair colour. It has a scent of dog hair ( not throught but some sprinkles ) other than that I like the product and will buy again.
I have used this for few years and so so pleased with it
I could see a deference in my hair after the first wash , smells amazing
Would definitely recommend
Absolutely brilliant product for covering thinning hair.
I am very pleased with the hair fibre product. It is really easy to use and certainly boosts my confidence.
Love this makes my hair look thicker doesn’t come off on your hands.
I've only been using this Shamoo & conditioner only a few days and you can see the difference l would recommend it.
Purchase was easy online and delivered with no issues. Very impressed with the service.
I dont know why I keep getting sucked in to the fake reviews on here. Do these companies pay people to say their products are amazing when they know fine well that they dont work. My bathroom is filled with hundreds of pounds worth of products that all promised thicker fuller hair and none of them do any of what they say including this shampoo and conditioner. It does absolutely nothing.

Reply from Nanogen
It’s ok it does the job, although I’m not sure I’ll use it every day as I found it quite dry looking but good for emergency updos that leave gaps in my hair.
First time of trying. Anything that thickens my
Hair is a plus. It’s a lovely shampoo (foams up beautifully) and conditioner (doesn’t weigh hair down). Hair does feel slightly thicker. Also used the thickening spray at the roots.
First time I’ve used Nanogen fibres and I am very impressed. It doesn’t ’clog up’ your hair or look conspicuous sitting on your scalp. It does improve the overall look of my hair and I will continue to use it and possibly try other products in the range.
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