After placing my order i recieved it withon a reasonable time. The packaging is good and also the gift box the sets arrived in. I ordered 2 sets and recieved one aditional for free. The quality... See more
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J’ai passé trois commandes, mais je n’en ai reçu que deux. En plus, la taille reçue ne correspond pas à celle que j’avais commandée. Le service client de Naked m’a déjà répondu, mais je dois r... See more
If you scared of chinese scam online shops, thats for you! This website looks like typical online shop in your area but it is not. All the items come from China after order and would not returned or... See more
Beautiful product, but what set this apart was my customer service experience. I used Apple Pay for my purchase and for some unknown reason, if defaulted back to an old address. I sent an email to c... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted that our creations perfectly meet your expectations and bring pleasure and style to your moments.
We look forward to offering you new pieces that will appeal to you just as much.
Reply from Naked Underwear
Thank you very much for your feedback.
We are delighted that you like our products and are satisfied with their quality.
We look forward to seeing you again soon at NAKED Underwear.
Great product sent in time
Great product sent in time. I recommend …
Second time I purchase @naked. Still happy!!
16 April 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your loyalty.
We are delighted that you are so satisfied with your second purchase and that the delivery met your expectations.
Thank you for your recommendation and your trust.
Great Service, great Quality
I ordered two times. The first time,everything was on time and the product quality was great!
The second time, the delivery was also on time. Unfortunately, one of the products had an issue. I contacted the support, and after I sent them a video of the issue, they said I could order a second item of my choice for free as well as keeping the "broken" one.
It happened really fast and without any problems!
The customer service is great, as is the product quality.
We love the naked underwear and had an great shopping experience both times!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your detailed and positive feedback.
We are delighted to hear that your two shopping experiences with Naked Underwear went well, both in terms of delivery times and the quality of our products.
Although defects can unfortunately occur, we are happy to have been able to provide you with a quick, simple, and satisfactory solution. Your satisfaction is always our top priority.
Thank you for your trust, loyalty, and recommendation.
We look forward to serving you for many years to come.
Naked Underwear Team
I love this brand!
This is the third time I order from Naked Underwear. The sizes are perfect and the lingerie is one better than the other!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your wonderful message and for your loyalty.
We are delighted to hear that you are completely satisfied with your orders from Naked Underwear, both in terms of size and the style and beauty of our underwear.
Your enthusiasm and trust are a real source of motivation for our entire team.
We look forward to serving you again for many more orders in the future.
Naked Underwear Team
I think NAKED has beautiful underwear…
I think NAKED has beautiful underwear with good quality! Additionally the service is very friendly and mistakes (for example in size) are directly corrected!
24 April 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that you appreciate the quality of our underwear and our customer service. Your satisfaction is our priority, and we are happy to quickly correct any errors to ensure that your experience is perfect.
We look forward to seeing you again soon!
N..... forever
amazing quality
nicely wrapped
swift expedition
the design is always awesome
7 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our products, their careful presentation, and fast delivery have met your expectations. Your compliments touch us and encourage us to continue in this direction.
We look forward to seeing you again soon!
Very nice products
Very nice products. I received them well packed. This is refined I love it 😊
7 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your message! We are delighted that you find our products beautiful and refined, and that you liked the presentation. Your satisfaction is our greatest reward.
We look forward to seeing you again soon!
They send you unwanted stuff and never refund
I ordered three items at the end of July, but they still hadn’t been delivered by the end of August, so I cancelled the order. Despite this, the package was sent out anyway. I refused delivery, and DHL returned it. The company then refused to issue a refund and instead offered me the option to choose replacement items. However, what I received was completely different from what I had selected—just random returns, essentially useless.
Update: I received another delivery with the promised replacement items. One star up. Anyway, never think that this company will refund you anything.
30 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion surrounding your order and subsequent shipments.
What you describe does not correspond to the service we wish to offer, and we would like to clarify your case in detail in order to verify what happened and, if necessary, provide an appropriate solution.
Please write to us directly at contact@naked-underwear.com,
specifying that your message is for Nicole. I will personally take charge of your case in order to review the situation with you.
We look forward to hearing from you.
Best regards,
It said „delivered“ and never was
Unfortunately I never received the parcel even though it said „delivered“. And I also didn‘t reach someone from the customer service yet. Truly disappointing. Maybe there will be a plot twist but so far: A bad experience - I‘m truly disappointed.
23 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that your package is marked as "delivered" when you have not received it. We fully understand your disappointment with this situation.
In order to provide you with a quick solution and open an investigation with the carrier, we need your order information (name, order number, and email address used at the time of purchase).
Please contact us directly with this information so that our team can review your case and assist you effectively.
Your satisfaction is important to us, and we will do everything necessary to clarify this situation as quickly as possible.
Naked Underwear Team
Great Support
At first, I was annoyed because I hadn't received an order confirmation, and the order never arrived, despite the delivery confirmation. But the support I received afterward was truly impressive. After several email exchanges, everything was resolved, and the package was reshipped. In the end, everything arrived without any further issues, and I'm happy with the products.
16 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your detailed feedback. We are delighted that our customer service team was able to resolve the situation quickly and that you are ultimately satisfied with your products. Your satisfaction is our priority, and your encouragement motivates us to continue offering responsive and attentive service to every customer.
We look forward to seeing you again soon!
Horrible quality
Horrible quality. The item received looks nothing like the item on their website. Do not absolutely do not order from this company.
14 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for your feedback. We sincerely apologize that the item you received did not meet your expectations.
We would like to understand exactly what was unsatisfactory and find a suitable solution. To do so, please contact us directly at contact@naked-underwear.com.
We will do our utmost to resolve your situation quickly.
Best regards,
My delivery was not as expected but…
My delivery was not as expected but customer service was really supportive and helpful and sent me a new set without any additional costs. Will order again for sure!
12 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our customer service was able to help you and that the new set perfectly meets your expectations.
It is a real pleasure to know that you would like to place another order with NAKED Underwear. Your encouragement motivates us to continue offering attentive service and quality products.
We look forward to seeing you again soon!
Do Not Buy!!
I contacted this company and told them that the logistics company had left my package outside of my designated mailroom and someone stole my package. Mind you, this was an order of $180 so you would think that they would insure my package but they didn't. Upon showing them proof of photos where my package should have been delivered they maintained that as long as they "deliver" it to that building it was considered delivered. That it doesn't have to be in the secured designated mailroom. WTF....... so why even have a mail room? In the past with other companies when packages are stolen then they always refund me my money and claimed the insurance from the delivery company. They are a bunch of frauds. These people even though they say they have a "refund" policy they only offered me credit. I don't want credit. Why would I want credit for items I didn't even receive to try on to see if they even fit me or if I like the quality of what you offer. Also, had you refunded me my money I would have had no hesitation to order again from your company and give you a try as I did with other companies. Save your money people.
6 August 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear about your experience and fully understand your frustration with this situation.
After reviewing your file, our team has taken care of your request and offered you several solutions to help you, including sending a new package or issuing a credit note. These proposals were intended to provide you with a quick solution despite the delivery status confirmed by the carrier.
Regarding a refund for a package that has been declared as not received even though it is marked as delivered, an investigation procedure with the carrier is necessary. For this reason, we asked you to provide us with a certificate of non-receipt so that we could open this investigation and continue processing your request.
Unfortunately, we have not yet received this document, which means we are unable to proceed with the refund process. Once we have received the requested information, our team will of course be able to continue reviewing your case.
We remain available if you wish to contact our customer service department again so that we can find a solution.
Best regards,
Naked Underwear Team !
Awful
Awful. The company is not EU based, it's a Chinese company shipping from China so your order will take up to three weeks to arrive.
The item itself is poorly designed, clearly designed by a man who does not understand female anatomy.
The sizes are hit and miss. I.e you order a small, medium or large and three weeks later when it arrives it *might* fit you.
But then when to try and return the item they'll offer you a store credit instead of a refund, as long as you post the item back... Presumably to China.
They will try and frustrate you with requests for more and more information (photographs, reasons for returning etc etc) but basically they're just slowing you down and hoping you give up.
Remember, if you bought the item from them it's covered by the EU consumer protections. You have two weeks to return an unsatisfactory item and get a full refund. Don't let them tell you otherwise.
Absolute clowns.
31 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are truly sorry to hear about your experience and how you feel.
We have taken your comments to heart and understand your frustration. Our goal is certainly not to complicate the process, but rather to find a solution tailored to each situation.
In order to personally review your case and provide you with a clear and satisfactory response, we invite you to write to us, specifying that you would like to speak directly with Nicole.
Very disappointed in my first purchase…
Very disappointed in my first purchase and it will be my last .
Received the product after 16 days which is a long time to wait.
Product box was damaged and the lingerie was of very poor quality . Not as advertised on the website .
Poor quality labels and the lingerie felt rough and tacky.
Tried to get a refund however they don't refund only give a credit note . They say its for hygiene purposes but the product hasn't even been tried on as it was a present.
I won't be using this company again and I would not recommend this website .
23 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are truly sorry to hear your feedback and fully understand your disappointment regarding your experience.
We have already sent you a private message so that we can discuss this with you and review your case in detail. We invite you to reply as soon as possible so that we can provide you with an appropriate solution.
Rest assured that we will carefully review your situation.
We look forward to hearing from you.
Dropshipping takes weeeeeeks and all is…
Dropshipping takes weeeeeeks and all is coming from China. Basically its aliexpress but higher prices
12 June 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry to hear that your experience did not meet your expectations. To clarify, our items are entirely produced in France and we do not use dropshipping. Our goal is to offer quality products and attentive customer service to support our customers.
If you have encountered a problem with your order, please contact us directly at contact@naked-underwear.com
so that we can review your file and offer you a suitable solution.
Total scam
Total scam, ordered for my girlfriend not received anything in a month now
Total scam! Don’t order all the reviews are from bought or they bought this name
17 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are truly sorry to hear about your experience and understand your concern regarding this situation.
We have already sent you a private message so that we can review your case in detail and understand what happened with your order.
Please reply as soon as possible so that we can provide you with a quick and appropriate solution.
We look forward to hearing from you.
🚫 Very disappointed with the service…
🚫 Very disappointed with the service from Naked Underwear.
I placed an order over a month ago, and it took weeks before anything was even shipped. I contacted customer service multiple times, with barely any reply, and only after chasing them again and again did they finally send out a package — which wasn’t even the correct order and looked very cheap and low-quality.
There was no return label, although it should have been included. When I said I wanted to return it, suddenly it was all complicated: I was told to send photos of what I didn’t like, instead of just being allowed to send it back.
I clearly explained I no longer want the items, especially after waiting more than a month. The items arrived too late for a planned shoot, so they are of no use to me anymore. I did not wear or try them on — I simply want a refund.
Instead of offering a proper return and refund, they gave me three so-called options, all of which basically come down to giving me store credit — something I have no use for, because I will never order from this company again.
Now they say they recycle returns and that it’s “not resellable” — but that’s not my problem. The delays and poor service are their fault, and they should take responsibility instead of pushing credit vouchers on unhappy customers.
Avoid this brand. Poor communication, slow shipping, very cheap products, and no respect for basic customer rights. I feel scammed. Don’t fall for it.
15 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are truly sorry to hear about your experience and understand your disappointment.
What you’ve described does not reflect the standards of service and quality we strive to provide to our customers.
In order to review your case in detail and provide you with an appropriate solution, we have already contacted you via private message. We invite you to reply directly so that we can move forward quickly with your situation.
We remain at your disposal to find a resolution to this situation.
This company is a sham
This company is a sham, 3 weeks after ordering no shipment and no customer service. Order still says confirmed but no shipping information, time to get a refund from credit card company
12 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are truly sorry to hear about your experience and understand your concern regarding the shipping delay.
This is not the level of service we aim to provide to our customers.
We have already contacted you via private message to review your case in detail. Please reply to us directly so that we can provide a quick resolution and clarify the situation.
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