Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Reviewers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with the delivery service, specifically mentioning issues with UPS being inefficient and difficult, and a lack of clear explanation regarding import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the rugs as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as authentic,... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and speedy arrivals,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful rug just like on the website

Beautiful rug just like on the website. The personal touch with the card when i received my rug made me love my rug that little bit more too!

5 August 2024
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Reply from Najaf Rugs

Thank you for your glowing review, Slmone!
We appreciate your kind words tremendously.

Rated 5 out of 5 stars

Afghani War ru

Afghani War rug purchased was a fair price, particularly as freight inclusive. It was as described and in good condition. Arrived promptly and well packed.

29 July 2024
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Reply from Najaf Rugs

Thank you for your 5-star review, Bronwyn! We appreciate your kind words.

Rated 5 out of 5 stars

Going to buy more

Easy order, prompt delivery to Western Australia. Great rug that is old and wonderful.

30 July 2024
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Reply from Najaf Rugs

Thank you, Roger! We hope you love your rugs.

Rated 5 out of 5 stars

Wow what awesome customer service from…

Wow what awesome customer service from Maria. First time I have bought anything online. The rug I chose is beautiful. Within an hour of chatting with Maria via email I received a tracking order from Australia post. Would definitely buy from them again

31 July 2024
Unprompted review
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Reply from Najaf Rugs

Thank you for the wonderful 5-star review and your kind words, Donna! We are thrilled that your rug looked beautiful in the space and that you love it.

Rated 5 out of 5 stars

We love our new Kilim rugs

We love our new Kilim rugs. The designs and colours are beautiful. The rugs arrived quickly and they were packaged carefully. Our experience with Najaf Rugs has been 100% positive. Thank you.

22 July 2024
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Reply from Najaf Rugs

Thank you so much, Kirsty! We appreciate your kind words and 5-star review.

Rated 5 out of 5 stars

Curteous and competent

The staff were both attentive and helpful, accommodating when we needed to exchange a rug, and patient as we took time to choose.

11 July 2024
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Reply from Najaf Rugs

Thank you for your kind words and the 5-star review!

Rated 5 out of 5 stars

Glowing humanity

We love our new handspun, handmade masterpiece from Najaf Rugs. We enjoyed chatting with Najaf, learning about where he has come from and his many achievements. We are so glad to be the beneficiaries of a glowing, inspiring, ethical piece of Afghani culture.

25 July 2024
Unprompted review
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Reply from Najaf Rugs

Thank you for your 5-star review, Carin! It was so lovely meeting you both. We hope you enjoy your beautiful rug forever.

Rated 5 out of 5 stars

Najaf Rug.

Wonderful customer service.
Helpful, knowledgeable and delivery was informative.
Am delighted with my ourchase of a Najaf Rug.

8 July 2024
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Reply from Najaf Rugs

Thank you so much for your 5-star review, Terri!

Rated 5 out of 5 stars

I was about to write to you

I was about to write to you to say how thrilled I was to get this beautiful, beautiful Kilim!!!! It is perfect for the space and I absolutely love it. It is also exactly as pictured on your website. Thank you too for the fast delivery and great packaging. I will definitely buy from you again in the future.

1 July 2024
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Reply from Najaf Rugs

Thank you so much for your wonderful review, Penelope. We are thrilled that you adore your kilim; it is truly beautiful. We hope you will cherish it forever.

Kind Regards,
Maria

Rated 5 out of 5 stars

Great photos and description…

Great photos and description made it easy to buy online. What arrived was exactly what I expected, and the package was well packed and delivered promptly.

19 June 2024
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Reply from Najaf Rugs

Thank you so much for your 5-star review, El! We hope you're loving your new rug.

Rated 5 out of 5 stars

Beautiful hall runner

Very happy with my online purchase of a beautiful vintage hall runner ,my rug was better than I expected, lovely condition and carefully wrapped, She looks amazing in my newly renovated hallway, Thank you !

18 June 2024
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Reply from Najaf Rugs

Hi Susan,

Thank you so much for your 5-star review and kind words! We greatly appreciate it.

Kind Regards,
Maria

Rated 5 out of 5 stars

Wouldn’t hesitate to reccomend.

Wouldn’t hesitate to reccomend.

The company was soooooo easy to deal with.
Sunday- I chose a rug online..phoned them directly and ordered/paid for it.
2 days later it arrive by Australia Post
Incredible purchase, great service and top quality rug
Thanku very much

11 June 2024
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Reply from Najaf Rugs

Thank you so much for your incredibly kind words, Deb. We hope you're enjoying your rug.

Kind Regards,
Maria

Rated 5 out of 5 stars

Excellent service beautiful products

My beautiful rugs were delivered interstate in next to no time, carefully wrapped, with cleaning instructions included and a lovely hand written note. This is an excellent company to deal with.

5 June 2024
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Reply from Najaf Rugs

Pamela, your 5-star review and kind words are greatly appreciated. We wish you endless joy with your kilims.

Regards,
Maria

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