NaijaMarket.co.za Reviews 

320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick responses and friendly interactions. Many people are particularly impressed with the remarkably fast and reliable delivery, often receiving their orders sooner than expected and within just a few days. The products themselves are frequently described as being in perfect condition, correct, and of exceptional quality, with consumers appreciating the wide selection available and the seamless ordering process. However, some customers also noted concerns regarding packaging. A few people mentioned issues with torn nylons or products spilling, while others suggested improvements for stronger packaging or better methods for fresh produce to prevent sweating.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and speed. Customers... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Customers had positive experiences with order, with many expressing satisfaction with the ease of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

This was my first order with NaijaMarket and they didn't disappoint. Not only did they have exactly what I craved but they delivered my parcel in a shorter time than expected. I will be ordering aga... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more


Company details

  1. e-Commerce Service
  2. Grocery Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

320 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(320)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied

Received my order within a day after my payment reflected. Communication throughout the whole process was efficient

21 January 2025
Rated 5 out of 5 stars

Its a great wholesome product that is beneficial for the body and skin too.…

I ordered this product on a Public Holiday on the 1st Jan 2025, taking my chance knowing that your staff was rested at home or elsewhere, yet you managed to expedite my transaction in record time. I couldn't believe it when I received my Order first thing on Friday morning. The level of courtesy for your clientele an professionalism makes you stand apart from the Rest.

3 January 2025
Rated 5 out of 5 stars

First time buyer

First time ordering from them and their delivery time was exceptional.

27 November 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Lungile, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to serving you (with speed) again. NM

Rated 5 out of 5 stars

Very excellent service and good quality…

Very excellent service and good quality products. Samson really went out of his way to make sure we got our delivery on time. I will definitely be ordering again and would recommend to everyone.

16 November 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Olachi, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to serving you again. Thank you so much for the recommendation. NM

Rated 5 out of 5 stars
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Lundi, thank you for choosing NaijaMarket. We try to simplify our user experience and customer service to make it easy to shop with us. We look forward to serving you again. NM

Rated 5 out of 5 stars

Great same day delivery service

Great same day delivery service. Your customer service skills are exceptional. Great shopping experience you’ve gained a new customer. You followed up to even confirm if I did get the order. Thanks for the special shopping experience. Can’t wait to surprise my partner with a Garri meal 👌👌

17 October 2024

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