NaijaMarket.co.za Reviews 

319
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient service, highlighting the ease of the ordering process and excellent communication. Many people were particularly impressed with the incredibly fast delivery, often receiving their items sooner than expected and in perfect condition. Reviewers also frequently noted the high quality of the products, confirming that what they ordered was exactly what they received. However, some customers also noted that packaging could be improved, with suggestions for stronger materials and better handling of fresh produce.

What people talk about most

Service

Consumers find service to be positive, with many expressing happiness and appreciation for the provided... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting quick and seamless... See more

Product

Users describe positive interactions with the product, frequently highlighting that items are received in... See more

Order

Reviewers highlight positive aspects of order, with many praising the swift and smooth process from placement... See more

Quality

People report positive experiences with quality, noting that items and food products arrive in good or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more

Rated 5 out of 5 stars

Extremely quick response, fast delivery, very friendly. They also quickly called me to confirm my inaccurate address. The packaging was well done, and all items were received in good order within 3 d... See more


Company details

  1. e-Commerce Service
  2. Grocery Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(319)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

My package arrived swifly snd everything was in order. I'm a happy customer and will definitely buy again.

5 March 2026
Rated 5 out of 5 stars

My experience was great and it still…

My experience was great and it still great with the service i got from naija market and the way they treated me from the first place wow even when you buy the product it only the matter of distance but i can asure you they are great marketers

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable delivery and great service always

Reliable delivery always. I started buying from Naija Market in 2024 and honestly I was skeptical at first but it was a great experience 😁 delivery was quick and the support is great, any queries you might have about your order or your profile they attend to it quickly. I recommend anyone to buy from them.

22 January 2026
Rated 2 out of 5 stars

The price and packaging was different.U…

The price and packaging was different.U said one is ten rand when they arrive one unit is fifty rand. I am forced to change the review or else I am threatened to be taken to court.

21 January 2026
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Lekwana, greetings from NaijaMarket. You bought 1 bitter kola for R10 and paid the delivery fee (flat rate). I even generously gave you an extra. So, I am confused about your review (comment) and rating. We have reached out to you, and it is clear you do not understand how e-commerce works. For that reason, I offered to refund your money and asked that you edit or delete the review. We will wait to hear from you on this.
Items Subtotal: R10,00
Shipping: R150,00 (Flat Rate)
Order Total: R160,00. You paid R160, minus the PayFast admin charge, which was deducted from the R160. How is one unit R50 when I gave you 2 (instead of 1)? If that was the case, you owe us R90 then. You have totally misunderstood this.
I even offered you a refund of the total amount. This is probably a deliberate defamation campaign, and we will nip it in the bud.

Rated 5 out of 5 stars

They proved me wrong

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to purchase anything to do so with ease caz they are legit.Plus my order doesn't take more than 5 days before i receive it.

21 January 2026
Rated 5 out of 5 stars

Happy Client

I experienced fast delivery of the product i ordered, and their got me notified on each and every step of the process until i received my order ,i give them 5star rating for sure with no doubt.

21 January 2026
Rated 5 out of 5 stars

My hub for groceries

I very happy with service, yes! Delivery so fast and my items come in perfect condition. I order everything online, no problem at all. I will for sure buy more things in future. Thank you. It’s been a pleasure to work and shop at your store.

20 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look