NADUVI Reviews 

Great selection and good prices. Happy camper, me.

Not customer friendly! Delivery was 1 month too late, and replies from customer care took 2 weeks. I do not recommend ordering here!

I got an instant reply to this review, you can see it below. But unfortunately it's not true, I have not received an e-mail about my earlier complaint about this issue.

The ordering of the couches was easy. What I don't know if you will take our old couches. I have not had a reply.

Worst after sales service ever had. They sent me a wooden furniture with missing parts. After two months it is still in the middle of the my living room. Plenty of unfruitful phone calls and emails. Their answer is to simply send back to them the packages, without providing any information on the shipping. So far I did not receive back any money for the furniture I bought 2 months ago. The wooden furniture (Femke, Kalune design) coming from Turkey is really poor quality, don't trust the pictures on their website. Ikea compared is top class! Won't buy from them again.

First experience rather bad. I would advise against buyng the TV-Meubel Emma. The quality is poor and it came with scratches on some parts.

While the delivery was rather quick, it was chaotic due to the lack of notifications from DPD Poland and Naduvi.

We bought a sofa which will arrive in the coming months, and we will leave another review because I am sure the experience can vary from one article to the other.

*EDIT*
Regarding answer below,
I definitely do not recommend services in this store.
After a few additional emails, the company tries to force the customer to buy the screws in any store, explaining that they are universal. (113 different elements, including hinges, screws, batterybox, handles, screws, legs and others). The incident is explained by "the parcel was not collected from the collection point). But the company does not want to explain how a person who has not received any e-mail, SMS or postcard in the mailbox regarding the incoming parcel should do it)
The attempt to save the company's image actually goes poorly and only ridicules it even more.

*EDIT*

I ordered one tv table and recieved it after one month but without a bag with screws, nails, hinges, etc. After contacting with customer service they told me that it will be sent from the supplier.
After 4 months and few remainding emails i still did not receive any package. I have to admit that they refund me 10% of my order but it is not enough to build tv table.

I ordered a cabinet early in December and should have arrived before the holidays. There was almost no communication about the delivery date and nothing about the delay. Now it is still not there. I have moved abroad and cancelled the order end of December. They finally responded a few days ago after my repeated emails and no reply. Now they say that I cannot cancel and I have to pay for return cost when they are going to deliver ….. So they are going to send it on a truck knowing I will not be able to accept it. And on top of that I will have to pay a penalty for their slow service and too late delivery. What a waste of money and energy. If it is in the warehouse just don’t send it out and send a refund for the full amount. It is that simple… customer service. I cannot be a victim of their bad late service and inflexible logistics.

I have just received a message from Naduvi. They solved the situation. I will get a refund. Thank you for settling the matter.

I ordered an item 1 month and half ago, and guess what? Arrived broken. I contacted the customer service and nobody is responding to my emails, messages and their phone number doesn't work! I need assistance since the item that I purchased is broken+ different colour! My return number is 185437, kindly ask you to call me since you have my number and o know you saw my emails.

DON'T BUY HERE!!!

I am also deeply disappointed with my recent order experience. My order 185662 was supposed to be a bed couch of Philipa (hoekbank Philipa rechts bouclé met slaapfunctie). The delivered couch appears to be a regular couch with no sleeping function. The Customer Service was super hard to reach, after waiting in line many times you get cut off. Then they requested pictures, which I emailed. Now they also need the original carton packaging of the couch, which I don’t have anymore. So basically there is nothing I can do now? It would be amazing if Naduvi can respond with some kind of a solution.

I am deeply disappointed with my recent order experience. Despite assurances of timely delivery, my order 188081 placed on 24.11 has not arrived within the promised timeframe. Today is 03.01, two weeks after the promised delivery date 14-24.12, but nothing changed: no order, no money back. The Customer Service keep feeding me with promises that order will come, but doesn't provide any update on exact delivery date. This is frustrating! This experience has left me dissatisfied.

Review edited:
Customer Service handled my case swiftly and the quality of products is exceptional.

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Order 187927 Salontafel Maddy acaciahout × 1.

Table arrived broken.

The team reached out and resolved my issue.
——
I have to resort to Trust Pilot hoping to receive some answer from customer service. Order 182369, 2 items:
- Sofa table arrived damaged, and asked for a return PICKUP APPOINTMENT, no solution. After a while the ticket was closed and i was asked to give feedback on the solution, which is 0.
- The Sofa is on back order, delivery 6-8 weeks. It is 7 weeks now and i just want to ask for a status since 5 December, reminder email sent, but no response whatsoever. ALL I ASKED FOR IS A STATUS. IS THAT SECRET INFORMATION?

Best, love my couch and great great support

2 days ago I received metal table legs.
Order no: 186712
I didn’t like it and would like to return.
First I tried on website return section, not possible! Gives error for order no & mail.
Then I called call center, they said they’ll share instruction by email. Nothing received!
Then I sent email to customer service. Again, no reply!
İmpossible to return… Highly disappointed experience.

Great and pleasant customer service! They were very helpful when I needed to cancel an order. Will order again.

The company offers a wide range of furniture to choose from, my Sofa arrived switftly within the promised time and the Customer Support was always swift to respond and provide with an update

Customer service is accessible and very Professional.
However I am disappointed by the color of the pink Lola sofa - it looks very different (darker) from the picture on the website.

Great service, super impressed with all the detailed information after the purchase. The product arrived in perfect condition and fast