We bought a sofa from this company and we are very happy with the product itself. The quality is excellent and the price is good, so overall we’re satisfied with the purchase. That said, the deli... See more
Company replied
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See what reviewers are saying
I purchased a Galine corner sofa 10 months ago. Initially, it looked beautiful, but after just a few months the fabric began to lose its shine and volume. I have also hurt myself several times while s... See more
Company replied
We recently bought a house and are only getting the keys in a couple of months. We know the waiting period for furniture is long so we wanted to get some design ideas and furnishing suggestions in... See more
Company replied
We recently moved to Amsterdam for work and needed to figure out how to furnish our new home. I cam upon Naduvi and their styling service. The designer was very knowledgable of the different option... See more
Company replied
Company details
- Decoration and Interior Design Store
- Bedroom Furniture Store
- Furniture Accessories
- Furniture Store
- Living Room Furniture Store
Written by the company
Zonder omweg van merk naar consument! Door onze rechtstreekse samenwerking met gerenommeerde interieurmerken, kunnen we het hele assortiment direct en zonder omweg naar jou verzenden. Hiermee snijden we meerdere schakels en kosten uit de distributieketen, waardoor we scherpe prijzen én tegelijkertijd een lagere CO2-uitstoot per bestelling kunnen garanderen.
Contact info
Netherlands
- klantenservice@naduvi.nl
- naduvi.nl
3.2
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Naduvi is a great store
Naduvi is a great store, i really like the variety of products and the reliable service.
1 November 2022
Reply from NADUVI
Dear Irina,
Thank you for the compliment! You are a great and valued customer :) We hope to see you soon at Naduvi and do not hesitate to contact us if you need anything.
Kind regards,
Bowine
Pathetic experience. Avoid shopping at Naduvi.
I am awaiting an update for my order for past 10 days. Bestellung #DE-34265. The tracking number of the shipment is not found. Customer support is not reachable, how else can a customer seek help?
26 October 2022
Unprompted review
Reply from NADUVI
Dear Abhishek,
Thank you for your feedback. I just tried to call you. I was looking into your case, and I see that we contacted you two days ago and informed you that we are reaching out to the vendor in order to find out the status of delivery. Our customer service will contact you again via email now.
Best regards,
Leonard from NADUVI
Good experience
Quick delivery, good price, good quality and stunning product. I loved it.
24 October 2022
Reply from NADUVI
Dear Samira,
Thank you so much for taking your time to compliment us. We are really happy to hear that you are satisfied with our service and product. Hopefully the carpet gives you much joy for a long time.
Kind regards,
Bowine of Naduvi
Amazing products!
24 October 2022
Reply from NADUVI
Hello Matilda,
Thank you for your review, we are happy to hear that you like our product. We hope to see you again in future.
All the best,
Patricia from NADUVI
I had a very good experience
I had a very good experience. I ordered a wall clock and it was beautiful
21 October 2022
Reply from NADUVI
Beste Affifa,
Bedankt voor je bestelling! Ik wens je heel veel plezier met de klok. Hopelijk zien we je nog eens terug.
Met vriendelijke groet, Amy van NADUVI
Super Service!
14 October 2022
Reply from NADUVI
Hallo Dima,
vielen Dank für Deine Bewertung und bis hoffentlich bald wieder bei NADUVI.
Mit freundlichen Grüßen
Patricia von NADUVI
Very bad experience so far but hope they respond and take accountability
Very bad experience so far. To be specific the delivery never showed up and then the next day they left what seems to be a defect couch without an authorized signature. The delivery company is not answering, Naduvi is not answering (phone or email) and we have no choice but to start a dispute through American Express to understand what protections we may have. I am very disappointed but I should have given more credibility to the negative ratings here on trustpilot before becoming the next person with unresolved issues. We are not sure about the German law regarding leaving the couch without an authorized signature but the defect in the couch makes us think they buy rejected products for a low price and then sell them to make a higher profit. My hope is that they realize we are trying to be reasonable and that it is not fair to take advantage of people in this manner.
12 October 2022
Unprompted review
Reply from NADUVI
Dear William,
We apologize for the inconvenience, this is not the service we would like to offer our customers. I just tried to call you in order to find a solution. Could you please contact us back via email under kundendienst@naduvi.com or via phone (+49) 030 – 166 39 573.
Thank you very much.
Best regards,
Patricia from NADUVI
Top Produkt,Super Kundendienst
7 June 2022
Reply from NADUVI
Hallo Andreas,
vielen Dank für Deine Bewertung. Wir freuen uns, dass Du mit unserem Kundenservice zufrieden bist.
Bis hoffentlich bald wieder bei NADUVI.
Mit freundlichen Grüßen
Patricia von NADUVI
Nice products and fast delivery
I had a very good experience and for sure I will continue buying in this nice shop
3 October 2022
Reply from NADUVI
Hi Carla,
Thank you so much for ordering at NADUVI and giving such a nice review! Enjoy your wall clock and hope to see you soon.
Kind regards, Amy from NADUVI
Another great purchase from Naduvi
Really happy with my JAXX couches; so stylish and trend-setting. They turned out to be MUCH better than I pictured, from the photos online. Great delivery team assembled the sofas on-site and made sure the couches were sitting right / "stable". Awesome service. Many thanks, Naduvi :)
6 September 2022
Unprompted review
Reply from NADUVI
Dear TS,
Thanks for your review! We hope to see you back at NADUVI soon!
Kind regards,
Thomas
5 stars
Great product, high quality and quick delivery (+- 1 week). Package was also great, very protective.
2 September 2022
Reply from NADUVI
Hi Filipe!,
Thanks for your review.
Great to hear that you love our products.
Kind regards,
Thomas
Reply from NADUVI
Hi Shahla, we are so happy to hear that you are happy with NADUVI! We hope to see you again soon! Kind regards,
Sterre from NADUVI
Got delivered
Got delivered
Nice friendly customer service
They do all they can to help
15 August 2022
Reply from NADUVI
Hello,
Thank you very much for your feedback. We are very happy that you are happy with our customer service.
We hope to see you again at NADUVI.
All the best,
Patricia from NADUVI
Super good the customer service
Super good the customer service! I had some doubts and replied immediately:)
29 July 2022
Unprompted review
Reply from NADUVI
Dear Anabella,
Thank you very much for your 5-star review! We are delighted to hear that you are satisfied with our service. We hope to see you again soon at NADUVI.
Kind regards,
Amy from NADUVI
Finger weg!
Finger weg!
Sehr inkompetente Kundenservice!
Unacceptable Customer service. Just as the quality of the goods.
We ordered a dining table, and after we received it we made a complaint immediately.
The color and quality of the extension is different. Naduvi Customer service told us that the manufacturer can not guaranty the quality (meaning Naduvi also can not. So why would they sell this product in the first place?!) And we were told that we can send the table back. We received the shipping label from Naduvi just minutes AFTER that the someone showed up unannounced at our door, to pick up the table. As it was not ready for pick up (as we were not informed about it yet) they left the table here.
After waiting a week contacting Naduvi again about the pick up, I were told that the manufacturer has not answered to they email since a week now. And I can search for a phone number if I want to try to contact them myself?! Really, Nadudi?! That is what you call Customer service?!
So, we live like in a storage house now in our own leaving room thanks to Naduvi, and the way they like to take care of they Customers.
Our order number DE-24613 in case someone would actually want to do something.
By the way, they are manipulating the ratings too.
I still hope though, that I can win the 100€ Gutschein :)
8 July 2022
Unprompted review
Reply from NADUVI
Hallo,
Thank you for your feedback. I see that you are in contact with our customer service. We are happy that the pickup has taken place.
I wish you all the best.
Best regards,
Leonard von NADUVI
Best customer service & high quality…
Best customer service & high quality products
28 June 2022
Unprompted review
Reply from NADUVI
Dear Göktürk,
Thank you for your review!
We are happy to see that our service was to your liking and that you are happy with the product!
We hope to see you back at NADUVI soon!
Kind regards,
Nynke NADUVI
Good quality stuff
10 June 2022
Unprompted review
Reply from NADUVI
Hello Elvira,
Thank you for your positive review!
We are very pleased to hear that you are satisfied with your buying experience at NADUVI!
We wish you a nice day and hope to welcome you back soon.
With kind regards
Mira from NADUVI
Never again!!!
Never again!!!
They've sent two times (!) a couch with two pieces and two different colors! If one of the tissus you were using isn't available anymore, please be so kind to either inform your clients, or to cancel the old colors and send two times the same color! In total we've been waiting over 5 months for a wrong-colored couch. We've never been so disappointed by a furniture supplier. Also the client service is ridiculous. They take no responsibility for their faults and response time is just disrespectful.
Definitely our first and last time at Naduvi.
7 June 2022
Unprompted review
Reply from NADUVI
Hi Sarah,
I've sent you an e-mail regarding your order. I'm kindly requesting you to send us more information about your order. Could you tell me what your order number is? You can also contact us directly on klantenservice@naduvi.com or +31 (0) 20 899 06 86. I would like to hear from you so we at NADUVI can help you with this case.
Thank you and hope to hear from you soon.
Kind regards,
Liz from NADUVI
Delivery with damaged parts
Delivery got delayed, it took 5-6 weeks until they deliver.
Than I received my order with some parts damaged. I asked for a replacement for the damaged parts and now 3 weeks passed and I still don't have a date for the replacement parts.
It should not take 3 months and a lot of emails from/to the customer service to receive a cutlary set.
I regret I ordered from here instead of a web shop that keeps inventories and delivers in couple of days.
6 June 2022
Unprompted review
Reply from NADUVI
Dear Erman,
Thank you for your review. I understand it's annoying that this is taking so long. The seller has indicated that the replacement cutlery will leave the factory this week and will transport it to the Netherlands. As soon as the track and trace code is available, we will share it with you. To accommodate you, I will already refund 10% of the purchase amount to you as compensation and I will send you a small gift.
I have just refunded this amount and it will be sent to you as soon as possible. The refund will be made in the same way as the original payment was made. You have just received a separate email about this.
Kind regards,
Thomas
NADUVI
Unreliable delivery time
I ordered a mattress topper, with a delivery time of 1-3 working days. I didn’t receive it, I had to ask customer service the status of my delivery, and the answer I got is that I would receive the package as soon as possible, without a timeline. The delivery times are not reliable and you don’t get any indication when you would receive your product. I will not buy from this shop anymore.
2 June 2022
Unprompted review
Reply from NADUVI
Hi Christina, we are so sorry for your experience regarding the mattress topper! Unfortunately there have been some delays with the vendor of this product, but we should have provided you with clear information and more help! I really want to see if I can help you in any way, but I can't seem to find an ordernumber under your name. If you provide us with your ordernumber I will help you in any way I can! Our sincere apologies! Kind regards, Sterre from NADUVI
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