Beautiful hair but I decided that I wanted a longer length. Received a refund. Took a month but it was completed. Customer service communication was good.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I must confess that store was not my first option after some bad scenarios in the past. But I was looking for a specific wig and they had what I was needing. So, I am thoroughly impressed with th... See more
I give a honest review and the delivery was quick. It came at the end of the week. I thought it would take 2 weeks. I the quality was ok. It was very soft but a lot of fly aways. I’ll keep it for ever... See more
Thank you for correcting the issue I had. I love the hair and wig construction. I will purchase again!
Company details
Written by the company
Nadula is an online retailer specializing in high-quality human hair products. Nadula sources products directly from factories, ensuring quality and competitive pricing. Here are some key features: Human hair wigs, bundles, Hair Extensions... Nadula.com features a diverse range of colors, lengths, and textures to meet different customer preferences.
Contact info
NY, United States
- service@nadula.com
- nadula.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faithful Buyer of the company
I’ve been a buyer for the company using this vendor for some time and people always ask me is the wigs I’m wearing is my natural hair. I have to let them know assume. But some instantly ask where I get my wigs from. I don’t have a complaint because they always let me know that something can’t be done and they have instant feedback on different things. I’m grateful.
7 December 2025
Unprompted review
Good customer service
8 December 2025
Unprompted review
Great customer service
This is my 3rd time ordering from them and this time the wig I ordered was in backlog so they communicated with me and offered alternative options. They are prompt and very polite. They keep me updated on my order. Overall the customer service is amazing!
7 December 2025
Unprompted review
I needed assistance returning a wig
I needed assistance returning a wig. James was prompt and helpful. He helped me resolve my issue and
sent me a replacement unit.
5 December 2025
Unprompted review
There was an issue with my order
There was an issue with my order. I think they oversold the wig I purchased. They immediately told me it would take some time to ship but I couldn’t wait because I need my hair for the holidays. Unfortunately I had to cancel my order but the customer service was great! Very communicative thru the process.
28 November 2025
Unprompted review
HORRIBLE WIGS
The part on these wigs are horrible … looks fake. Also the hair is NOT like as advertised. The customer service is extremely poor. They ignored me until I put in a dispute with Afterpay and paused my payments.
2 December 2025
Unprompted review
Reply from Nadula Hair
Hi, DEE, thank you for reaching out and sharing your feedback regarding the parting of your wig. We sincerely apologize that the product did not meet your expectations in terms of its appearance, and we truly appreciate you taking the time to bring this to our attention.
Regarding your concern, we would like to clarify that our lace wigs are designed to allow flexible and natural parting, which should enable you to achieve a look similar to the product images. If you would like, we are more than happy to provide you with styling tips or guidance on how to customize the parting to better suit your preference—just let us know and we’ll gladly assist!
That said, we understand that styling preferences can vary, and if you are simply not satisfied with the wig, please know that we offer a full refund or exchange under our customer-friendly return policy. Our goal is always to ensure you are happy with your purchase, and we’re here to support you in whichever option works best for you.
We also want to sincerely apologize for any dissatisfaction with our customer service. Your feedback is invaluable to us, and we are continuously working to improve our support to better serve customers like you in the future.
To help us proceed with your request smoothly, could you please provide your order number? This will allow us to quickly locate your purchase and assist you with the return or exchange process.
Thank you again for your patience and understanding. We look forward to resolving this for you promptly.
Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!
Had a few questionable issues with…
Had a few questionable issues with tracking but it all turned out well. Not straight out the box put on but after doing my thang my wig was beautiful. Great density, hold curls well and all around gorgeous..
3 December 2025
Unprompted review
Exceptional hair vendor
My experience purchasing hair from Nadula was exceptional. I am thoroughly impressed and eagerly anticipate styling my new hair. It is truly remarkable to receive precisely what was ordered, matching the online representation. Thank you, Nadula.
28 November 2025
Unprompted review
So they responded to my previous review…
So they responded to my previous review stating they didn't know I sent the wigs back because I didn't respond to the email. I responded 6 times via email with screenshot proof and a screenshot of the day the wigs were received at their facility with the tracking number from the USPS website. This company is a joke and are literally and deliberately not taking responsibility. Again do NOT BUY from this company I will warn any and everyone every day until I'm blue in the face.
13 November 2025
Unprompted review
Reply from Nadula Hair
Hi, Shannon, thank you for your message and for sharing your concerns. We sincerely apologize for the confusion and frustration this has caused, and we want to assure you that we are committed to resolving this for you as quickly as possible.
First, we want to clarify an important point: we are not lying to you, nor are we intentionally delaying your case. We take every customer inquiry seriously and strive to provide honest and transparent support at all times. Our team has thoroughly checked our system and the email thread, and we have not yet received the tracking number or screenshot you mentioned. This may be due to a technical issue such as:
1.An email delay or delivery failure
2.The file format or size preventing it from coming through
3.The information being sent to a different email address by mistake
We genuinely want to help you, and to do so, we need your assistance to ensure we receive the correct information. Could you please resend the returning tracking number and screenshot directly as a reply to this email? This will help us locate your order and investigate further right away.
Once we receive the details, we will:
1.Immediately update your order status and provide clarity on its shipping progress.
2.Personally follow up with you within 12-24hours with a clear explanation and next steps.
3.If there is any issue from our side, we will take full responsibility and work to make it right for you.
We value your trust and are truly sorry for any misunderstanding. Our goal is to support you—not to delay or dismiss your concerns. Please reply with the information at your convenience, and we will prioritize your case.
Thank you for your patience and cooperation. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!
The communication is absolutely amazing…
The communication is absolutely amazing and they helped out when I had an order issue. I will definitely continue to buy from them. It’s truly appreciated that they have good customer service and support!
3 December 2025
Unprompted review
They refuse to refund ,,,,
I order a wig and I wanted to receive it in 2 days, they charge and $30 for shipping I told them if I cannot receive the wig in 2 days to please refund. The same day I received a text to tell me they cannot send it in 2 days if they should cancel, I told if that the case they can refund. Since they sent that text they never to replied to give update. I sent them email and text several times, no answer. I should have read these reviews it seems, this happens often with this site. Stay away from them
Update.
Seriously? You're asking for order number etc... it's after I put the review. You reached out to me yesterday to say you will process the refund. You know exactly the order number and the email address because I sent tons of texts and emails.
1 December 2025
Unprompted review
Reply from Nadula Hair
Hi, Florence, thank you for getting in touch and for your understanding regarding the delay in your order’s delivery. We sincerely apologize for this inconvenience and appreciate your patience.
As discussed, you mentioned you would like to cancel the order. To proceed with your request and ensure we process it accurately and promptly, we need your order number.
Could you please provide your order number at your earliest convenience? Once we receive it, we will immediately:
1.Confirm the cancellation.
2.Initiate a full refund to your original payment method.
3.Provide you with a cancellation confirmation and refund timeline.
If you no longer wish to cancel or if your preference has changed, please also let us know.
Thank you again for your cooperation. We look forward to your reply so we can assist you accordingly.
Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!
This is my first time ordering from…
This is my first time ordering from Nadula. I’m excited about receiving my new wig. Customer service was extremely helpful and very accommodating.
2 December 2025
Unprompted review
I’ve ordered 4 wigs from Nadula and my…
I’ve ordered 4 wigs from Nadula and my experience with has been great, they come fast and when you get the wigs they are exactly as described on the website! I always order the pre everything because all I have to do is put a little foundation on it and go!
2 December 2025
Unprompted review
Ordered thru Amazon
Ordered thru Amazon. This wig was great. Especially if you like to set your money on fire and watch it burn. It is nothing as pictured. Straggly. Balding. Yes I contacted Amazon. It may be used as a dust mop or perhaps a starter for a birds nest. Mostly it was for the trash. But I didn’t want to disrespect my garbage can so I drove it to dumpster. A phenomenal waste of time and money. It’s not even good enough to be called trash. Do better.
1 October 2025
Unprompted review
They are very accommodating
They are very accommodating. I love their hair!
29 November 2025
Unprompted review
I love Nadula hair
I love Nadula hair. I’ve ordered from them many times and their wigs are top notch. The shipping is quite fast! Their Yaki wigs are bomb. I get compliments all the time. I will continue to order from Nadula
27 November 2025
Unprompted review
The hair is always amazing
The hair is always amazing, minimal shedding, and the hair is full. I will be ordering again in the future.
25 November 2025
Unprompted review
Great customer service
They ran out of the length I ordered notified me immediately to offer a different length at no extra cost to me. Now that's great customer service! I've never had a company do that I just usually have to wait on what I originally ordered.
22 November 2025
Unprompted review
Address updated fast
Larry was able to assist me with an address error very quickly. He was professional and kind!
21 November 2025
Unprompted review
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