Company is a complete scam.. They say they are regulated when all they do especially on binary options is manipulate their price software to lose within the last 5-15 seconds where you lose by 1 micro... See more
Company replied
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Update 10/09/23- so after reporting Nadex they blocked me from telegram, Facebook.. then randomly got in touch to say if I want my funds I need to make a further payment. Not come across a more disg... See more
Nadex is a rip off controlled and manipulated the big boys. It is almost impossible to win a 5 minute trade. They easily manipulate the market hover and around the strike point then move in the direct... See more
Company replied
You might think this company is good under regulation. Absolutely wrong, they turn out to be a shady scam, You cannot withdraw, they make all kind of excuse or rule to make withdrawal difficul... See more
Company details
Written by the company
North American Derivatives Exchange™ (Nadex), is the first and largest US-regulated exchange that offers a limited risk, short-term, low-cost way to trade Binary Options, Knock-outs, and Call Spreads. Access many markets including Forex, stock indices, commodities like oil, gold, and more. Your funds are secure in top U.S. banks, not offshore. Nadex is regulated and transparent and gives individual traders like you a level playing field.
Contact info
200 West Jackson, 60606, Chicago, United States
- customerservice@nadex.com
- nadex.com
1.4
Bad
217 reviews
Hasn’t replied to negative reviews
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The customer service has been great
The customer service has been great! Any questions or problems I’ve had nadex has been there for me!
2 January 2022
Reply from Nadex
Thank you for leaving a review! We're happy that you’re enjoying Nadex and that we've been able to address any questions you have! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
No complaints besides wish there we…5 stars!
No complaints besides wish there we more contracts lol. Your guess brokerage service has been by far the best one I have used in my year of trading.
30 December 2021
Reply from Nadex
Thank you for leaving a review! We are honored to be the best in your year of trading! Your trading experience is very important to us and we really appreciate the feedback.
We have new and exciting contracts in the pipeline, stay tuned!
The Nadex team
Beginner Friendly
Nadex is very beginner friendly. It also offers unique trading options such as Knock Outs and Binar Options.
28 December 2021
Reply from Nadex
Thank you for leaving a review! We're happy that you're enjoying Nadex and the unique products we offer. Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Couldn't close trades when in profit
I stopped trading with them about 7 years ago because Everytime I was in profit and tried to close the trade a pop-up box would say something like "action not possible" by the time I could close I was No longer in profit. They claimed the issue was a "unique" problem with my platform/computer. I did file a complaint with the CFTC which resulted in absolutely Nothing. Back then I lost about $3,500. They "Flag" negative Truthful reviews so they will be removed.
26 December 2021
Unprompted review
Reply from Nadex
Hi Tiffany,
We are sorry to hear about your experience 7 years ago. As an exchange, Nadex matches buyers and sellers and never participates in any trading activity.
A lot has changed at Nadex in the last 7 years. We've upgraded our technology, we have a new platform with 99.99% uptime, many new platform features, new products, new markets to trade, and much much more.
Feel free to come back and test drive the new Nadex. We can reactivate your demo account at any time. Reach out to customerservice@nadex.com and we'd be happy to help you.
Sincerely,
The Nadex Team
Great way to into options trading with…
Great way to into options trading with real ITM and ROI.
19 December 2021
Reply from Nadex
Thank you for leaving a review! ITM Probability and ROI are one our favorite features released this year, we're happy you're happy!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Cons
It’s look great, accessible and is CFTC certified but I got charged twice for my first deposit and I am still waiting for my demo account to be opened. I’m a bit frustrated because I expected better after coming from Pocket Option and Quotex.io. I’m not giving up but it just seems to be more of the same.
Edit: they refunded my second charge and opened my demo account. I wouldn’t recommend binary options as a legitimate investment strategy but if it works for you, it works.
19 December 2021
Reply from Nadex
Hi Rich,
We apologize for the less than ideal experience you've had with your account. We'd be happy take a look into your deposit and get that sorted out for you. Contact us at customerservice@nadex.com and someone will be able to assist you.
Also, you can open a demo account immediately at nadex.com/demo for free, after verifying your phone number. We'd be happy to walk you through it as well.
The Nadex Team
I traded and loss in all them,
8 December 2021
Reply from Nadex
Hey Ag,
Sorry to hear that your trading didn't go well. We encourage you to go to our learning center (https://www.nadex.com/learning/) and have a look at the wealth of trading resources we have to offer. Everything from, tutorials, how-to videos, basic trading strategies, and much more. Additionally, if you have any questions you can contact us anytime (https://www.nadex.com/contact/).
Sincerely,
The Nadex Team
Appreciated the call
Appreciated the call from the representative letting me know about the learning as I am new to trading. he also inquired as to how I liked the platform- very helpful and I believe that good follow through is important
8 December 2021
Reply from Nadex
Thank you for leaving a review – we’re so pleased that you’re enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback. Happy Trading!
The Nadex team
I have had experience with 6-7 other…
I have had experience with 6-7 other platforms and could never understand how they get away with being so bad with customer service. As soon as I signed up for Nadex, a customer service rep call me without me reporting a problem just to see how things are going. Then I did have an account issue and Sophie was incredible and got things fixed super fast.
5 December 2021
Reply from Nadex
Hi Michael,
Thank you for leaving a review! We’re happy that you’re enjoying Nadex. Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Getting Started With Nadex
All my questions or concerns have been promptly and professionally handled. The Nadex team is sharp and knowledgeable.
3 December 2021
Reply from Nadex
Hey Oscar,
Thank you for leaving a review – we’re happy that you’re enjoying Nadex and that all your questions have been answered to your satisfaction! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Great customer service follow up.
1 December 2021
Reply from Nadex
Thank you for leaving us a review! We're happy you’re enjoying Nadex and received great service! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Misleading requests for information and…
Misleading requests for information and unhelpful agents with misinformation on how exchanges operate, I have a series 7 and have been working in markets for 5 years. This is strange how Nadex legally operates with uniformed agents.
1 December 2021
Reply from Nadex
Your experience is very important to us and we’re sorry that you’re not satisfied with the level of service you received. Please get in touch with our dedicated customer service team so we can get this sorted for you: https://www.nadex.com/contact/
The Nadex team
Nadex is such a good trading platform
Nadex is such a good trading platform, they have many features that other platforms don't, you can trade with confidence knowing that with the right tade comes a great profit, Totally Awesome!
29 November 2021
Unprompted review
Reply from Nadex
Thanks for leaving a review! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Just getting started with your…
Just getting started with your platform, but would really like to see a loss stop order setup . You have a profit out setting, a loss out setting is needed.
Thank you
24 November 2021
Reply from Nadex
Hey Joe,
Thanks for trading with Nadex! Nadex Knock-outs have a built in stop-loss function and might be perfect for what you are looking to achieve. Can you please take a look at Knock-outs and contact us with any questions at customerservice@nadex.com? We can have someone reach out to you, thanks!
fast service and good customer service
24 November 2021
Reply from Nadex
Thank you for leaving a review! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Nice platform but the risk for small…
Nice platform but the risk for small accounts is hard to get past. Options are only at 100$ per contact which can be quite a bit risky for a 1000$ < account
23 November 2021
Reply from Nadex
Thanks for the compliment on the platform. To clarify, you do not have to enter a position and risk $100 per contract/trade. You can purchase a binary option anywhere between $.25 and $99.75 - you will need to find a risk tolerance and time frame that suits your needs but there are generally hundreds of opportunities each day, if not more. Also, check out the Nadex Knock-out contracts! You should definitely be able to find opportunities that fit your risk tolerance levels. If you'd like someone to reach out to you directly, please email customerservice@nadex.com and highlight the review you left on Trustpilot. We will have some call you to assist further. Thank you!
Reply from Nadex
Hey Mike,
Thank you for leaving a review – we’re pleased that you’re enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Great trading platform.
13 November 2021
Reply from Nadex
Thank you for leaving a review – we’re pleased that you’re enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Love the option selection layout and types, but I struggle with predicting these asset price movements
I was new to options when I opened the account. Since I started I got a lot more addicted to watching all the futures markets trading and trading options. I probably trade around 2 to 40 trades per day. I have had an account for a year and a half. I have lost a lot and experienced a lot of emotional pain throughout the year. More recently I think I am getting a little better at understanding trading and trading options since I am not blowing up my account as frequently. I found trading to be a lot harder than what I previously thought it would be. I love the exchange, the layout, all the different opportunities to be able to make money, and with a demo account, your learning center, all your trading teachers who come across very caring, the macro setup. Also, it is nice that I don't have to worry about the PTD rule. Cons, the range between the bid and offer sometimes on binary options sometimes can have a difference of like $20, the call spreads like the US TECH 100 and the 225JPY can be kind of tough when the spread can be as much as a $25 difference. Sometimes the option position can go against you fast and it is hard to get out of.
The experience trading options definitely increases my emotions and can make me feel very easily frustrated or euphoric. I have learned a lot more about trading such as volatility and market weather, better probabilities of when to place the trade, characteristics of price action of an asset, and changes of price action over time.
So far I still struggle to become consistently profitable. I find it hard to predict. I think I have a fear of losing where I often will sell a gain too early and letting a loser go to worthless. I also can get too excited and place too many positions to the point that my brain can't handle it if I am a bit in the red. I also think a lot of these futures type assets can move in a manipulative way. Also have found myself trading on past memories of past patterns like the US500 may have moved 20 points of an average true range yesterday between 3:40 to 4:00pm and then today I place two OTM binary options (straddle play) 10 points away from the indicative and the US500 only moves 10 points of an average range and by the time I can recognize that I might not have a chance of getting win I am already down over 50% on the straddle. These movements can destroy my beliefs on what I would think a more likely outcome would happen does not happen like the US indices a Nasdaq going from around 9800 points before the Coronavirus drop to 6600 to a year and a half later 15700 points and I kept wanting to short the indices and many times did I never get a chance for a gain and if I clicked on the long side I would have a hard time holding on to it. I don't think trading is made for the brain, the movements are just not rational a lot of the time. I learned a lot from Mark Douglas's videos involving psychology and how the mind works.
17 September 2021
Unprompted review
Reply from Nadex
Hi David,
Sorry to hear you’ve had some trouble with Nadex. Your experience is important to us and we value any feedback from our members.
Nadex contracts are based on some of the largest, most liquid underlying markets in the world, and no activity on Nadex has any impact at all on the underlying market to which Nadex contracts are based and settled. However, it is important to note that if you believe there is some type of market manipulation in the underlying markets unrelated to Nadex contracts, you would be best placed to refer that activity to the relevant exchange or regulatory body associated, such as the CFTC.
You can view more information about how contracts are settled: https://www.nadex.com/learning/how-is-the-expiration-value-of-a-nadex-contract-calculated/
Feel free to reach out with any additional questions or concerns: https://www.nadex.com/contact/
Very good platform
11 August 2021
Reply from Nadex
Hey Anthony,
Thanks for leaving a review and showing us some love! We're pleased that you’re enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
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