Neighborhood Assistance Corporation of America Reviews 852

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the booking process can be tedious and requires a lot of paperwork and patience. A few other people also felt that the initial qualification process was tough, and some experienced issues with staff professionalism and communication, including rescheduled appointments without notice and difficulty with the online system.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the counselors for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the valuable guidance, education, and... See more

User experience

Clients share positive opinions on the user experience, often describing it as informative, structured, and... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers acknowledge that the process is thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us v... See more

Rated 5 out of 5 stars

This program is great for low to moderate income individuals. The workshop is the first step in the right direction. They ensure that you leave with no questions. Even if you have some later, they pro... See more

Rated 5 out of 5 stars

I have to say that trying to purchase a home can be stressful especially if you don't know where and how to start. I was fortunate enough to be paired with NACA counselor Ellen Petersen, whose experie... See more

Rated 5 out of 5 stars

NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for he... See more


Company details

  1. Non-Profit Organization

Written by the company

NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am in the early stages of going…

I am in the early stages of going through the NACA program. I attended the NACA Homebuyer Workshop, and it was great. The counselors explained every document in detail you will have to be approved. I was assigned to Sharon Bogney which is my counselor. Sharon has been amazing, kind, helpful, and very knowledgeable. Help me through the process of getting all documents to be uploaded. Also explained step by step to make sure I understand the process. I highly recommend this NACA Program to first time buyers especially when they will with, no down payment, no closing cost and below market interest rates.

12 August 2025
Unprompted review
Rated 4 out of 5 stars

NACA has been a long process but you…

NACA has been a long process but you have to put the work into it as well. I believe its a good program although I haven't fully completed the process but so far the counselor that I have is really patient and awesome. Shout out to Dwayne Jordan! The community online groups help and calling the NACA help line is always a great resource for its members. It really does matter who is helping you to make the process less stressful. I have already recommended this program to friends and see the value in it. Be sure to ask many questions!

11 August 2025
Unprompted review
Rated 4 out of 5 stars

Eye on the Prize

Going through the Neighborhood Assistance Corporation of America (NACA) process can be one of the most rewarding steps toward homeownership — but it requires patience, organization, and unwavering focus. While NACA offers incredible benefits such as no down payment, no closing costs, and below-market interest rates, the journey is highly detailed and can feel overwhelming if you lose sight of the bigger picture.

From the very beginning, you’ll be asked to provide thorough financial documentation — often multiple times — and attend mandatory workshops, counseling sessions, and meetings. This isn’t busywork; it’s designed to ensure you’re financially prepared for long-term homeownership. Staying focused means keeping all your paperwork up to date, promptly responding to requests, and making sure your budget remains in line with NACA’s requirements.

Distractions, procrastination, or letting frustration get the best of you can slow down your progress or even stall your application entirely. The most successful NACA participants are those who remain committed, proactive, and detail-oriented throughout every step.

In the end, the process is not just about getting a mortgage — it’s about becoming financially stable and setting yourself up for success as a homeowner. Your focus is the key to unlocking the benefits that make NACA such a unique opportunity.

If you commit to staying organized, positive, and disciplined, the effort will be well worth it. NACA rewards those who stay the course, and your future self will thank you for not letting go of your goal.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Such an important organization…

Such an important organization providing a service that makes home ownership an option for many like myself! Personally want to highlight Darryl from the Raleigh office for making this process smooth.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I've had a wonderful experience with…

I've had a wonderful experience with NACA. I haven't closed as yet, but so far there has been an abundance of support and guidance on my journey to homeownership! I'm grateful for the opportunity to own in a way that makes things easier for people who might have otherwise found it difficult to own property. 10/10 Highly recommend!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

NO down payment

I'm excited about this Naca program, with no down payment, no closing cost and the lowest interest on the market, making it easier to own my home.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

NACA process easy as 123

I was accommodated because I couldn’t get to a computer, which was very helpful, my rep made sure he got in contact with me and through the process of overviewing, made sure if I have any questions he would be glad to answer them, he also made sure I understood the assignment, and I can’t wait to continue this journey

1 August 2025
Unprompted review
Rated 5 out of 5 stars

The experience is worth the effort!

It has been an amazing experience with NACA. The overwhelming support throughout the counselling sessions, and the brilliant, instructive, and useful responses to the questions asked, totally help in making the journey to being a homeowner worthwhile.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the opportunity to work…

I recently had the opportunity to work with NACA, and I must say, the experience has been amazing! The personalized support I received from my NACA counselor Antonio Coronado was invaluable. He was always available to answer any questions and provide guidance tailored to my situation. I highly recommend NACA to anyone looking to purchase a home. They truly have your best interests at heart and are dedicated to helping you succeed.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Working with NACA has been great overall

Our new counselor Mr. Coronado has been great at making everything we need to do simple and easy to understand. My mom went through NACA and recommended them to us. I see why and would recommend this program to others.

27 July 2025
Unprompted review
Rated 4 out of 5 stars

I am currently in the Naca program and…

I am currently in the Naca program and communication has been amazing for appointments to missing documents. This program has given me a greater understanding of the process of homeownership. They have provided me with hope, knowledge, and guidance helping me become one step closer to being a homeowner which I thought was impossible. My overall experience has been phenomenal thank you NACA!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Experience with NACA

I had my first appointment with my counselor, Ms. Katya who is in a different time zone, and it was a wonderful experience. She was very patient, especially when I had some connection issues on my laptop, causing me to drop in and out of the meeting. She walked me through each of my action steps without hesitation.
I also visited the NACA office in Newark, NJ, and Ms. Wisdom at the front desk was fantastic. She provided excellent customer service and made me feel confident that I would receive the help I needed. I thank God for NACA!

18 July 2025
Unprompted review

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