I ordered the Suede handbag from NA-KD a week ago and it arrived pretty fast, like 3-4 working days later. The bag looks nice; however, the quality is not what I expected. Its original price is around... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really disappointed in my first experience with NA-KD. My item took ages to arrive and arrived damaged. It's a wool jumper and the sleeve cuff was completely unravelling. I ordered this for a trip a... See more
Company replied
This company has so many last minute options for attire for a wedding or any type of plus one event and is extremely fast at shipping out orders. The material is so comfortable and gorgeous colours. E... See more
Company replied
The best customer service ever! Aira who helped with my enquiry was pleasant, kind and couldn’t have been more helpful. This was the best customer service experience I have ever had. The whole pro... See more
Company replied
Company details
Written by the company
NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world. At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities. We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd. Top follow us on our journey, be sure to follow us here for all the latest updates! With love, NA-KD.com
Contact info
Gamlestadsvägen 4, 415 11, Göteborg, Sweden
- customercare@na-kd.com
- na-kd.com
3.2
Average
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful
Ordered a CUTE jacket which I plan to wear in fall. Delivery was prompt as expected. The real item is true to the image on their website. All in all, it was a wonderful experience.
6 August 2026
Unprompted review
Reply from NA-KD.com
Hi Cece,
This sounds like such a good find! We’re so happy the jacket was just as you expected and arrived quickly too.
Hope you have the best time wearing it when fall comes around!
Warm regards,
Janice at NA-KD.com
I got immediate help and it was so fast…
I got immediate help and it was so fast and nice! Totally would recommend it
12 August 2026
Unprompted review
Reply from NA-KD.com
Hi Emily,
Thanks a bunch! We’re really happy you had such a smooth experience and felt well looked after from the start.
Best regards,
Janice at NA-KD.com
Very helpful!
I wanted to exchange the product to different sizeZ the support was very quick to help me and the solution was very smooth!
11 August 2026
Unprompted review
Reply from NA-KD.com
Hi Tamta,
So glad to hear your size exchange went smoothly! We truly appreciate you sharing your positive experience with us.
Best regards,
Janice at NA-KD.com
Really happy with the customer service…
Really happy with the customer service at NA-KD. 🤍
I had an issue with a package that wasn’t delivered, but I’m really happy with how NA-KD handled the situation. Their customer service was kind, understanding, and very helpful. Everything was resolved smoothly and quickly. Thank you for the great service! ⭐️
10 August 2026
Unprompted review
Reply from NA-KD.com
Hi Jolanda,
We’re glad our customer service team could step in, resolve the issue quickly, and make the experience a little easier for you.
Thank you for sharing your experience!
Kind regards,
Janice at NA-KD.com
Im really happy with my orders from…
Im really happy with my orders from NA-KD. Love the quality of clothes. Really fast delivery aswell.
31 July 2026
Unprompted review
Reply from NA-KD.com
Hello Emma,
It’s wonderful to hear that you’ve been enjoying your orders from us! We’re glad the quality has impressed you and that you’ve had a smooth delivery experience.
Thank you for your lovely feedback!
Best regards,
Janice at NA-KD.com
Reply from NA-KD.com
Hi Zehra,
So pleased to hear that you had a positive experience with our support. Thank you for sharing!
All the best,
Janice at NA-KD.com
I love there Collection
I love there Collection! The Clothes look even better in real than on the pictures. I am a very happy Customer. Thank you NA-KD.
31 July 2026
Unprompted review
Reply from NA-KD.com
Hi Ingeborg,
We’re absolutely delighted to hear that you’re loving our collection! It’s wonderful to know that the pieces have impressed you even more in person.
Thank you for sharing your experience with us!
Best regards.
Janice at NA-KD.com
Perfect service
Perfect service
Great material
On time delivery
Loved the experience
28 July 2026
Unprompted review
Reply from NA-KD.com
Hi Exito,
So wonderful to hear that everything went smoothly! We’re happy the material impressed you and that your order arrived when expected.
It’s great to hear that you loved the overall experience!
Best regards.
Janice at NA-KD.com
The service was efficient and really…
The service was efficient and really helpful. I had some issues with a return and the NA-KD team was quick to solve them with clear communication throughout the process.
7 August 2026
Unprompted review
Reply from NA-KD.com
Hi Phyu,
This is exactly the kind of experience we want to create! We’re so pleased our team was there to help when you ran into an issue with your return.
We’re grateful you took the time to let us know how your experience went.
Kind regards,
Janice at NA-KD.com
Reply from NA-KD.com
Hi Michelle,
So glad to hear this! We always want things to feel easy, so it’s wonderful to know our team could help quickly. Thank you for sharing!
Kind regards,
Janice at NA-KD.com
Reply from NA-KD.com
Hello Michelle,
We’re thrilled that you found our service excellent and that everything went well. Thank you for sharing your experience. It means so much to us!
Best regards,
Janice at NA-KD.com
Great customer service
I missed my return window, but was able to easily resolve the issue with customer service. Clear and fast communication.
6 August 2026
Unprompted review
Reply from NA-KD.com
Hi Ada,
It's great to hear we could help you find a solution and make everything as smooth as possible.
We really appreciate your lovely feedback!
Kind regards,
Janice at NA-KD.com
I come across the website via social…
I come across the website via social media so am always a little apprehensive. BUT, I looked up NAKD and the reviews were good.
I'd like to say that the clothes are BEAUTIFUL! The quality is fantastic and I am so happy with my purchases. I will definitely be ordering again- Thank you. Delivery was great too as expected. Highly recommend.
27 July 2026
Unprompted review
Reply from NA-KD.com
Hi Gemma,
What a joy to read your review! We're so pleased to hear your new pieces made such a great first impression and that everything arrived just as expected.
We can't wait to help you find more styles you'll love.
All the best,
Janice at NA-KD.com
Great products
Great products, fit very well, very nice material, very fast delivery, highly recommended
29 July 2026
Unprompted review
Reply from NA-KD.com
Hello Jil,
We're happy to hear you enjoyed the quality, fit, and fast delivery.
We hope to welcome you back to NA-KD again soon!
Best regards,
Janice at NA-KD.com
Excellent quality trench coat and…
Excellent quality trench coat and handbag, received kn time and well packed
21 July 2026
Unprompted review
Reply from NA-KD.com
Hi Robb,
Thank you for sharing your experience! We’re so happy you love your pieces and had a smooth delivery.
Your feedback means a lot to us!
Kind regards,
Carel at NA-KD.com
I had a great experience with Karl…
I had a great experience with Karl helping regarding my order! I really appreciate the support! Best regards!
3 August 2026
Unprompted review
Reply from NA-KD.com
Hi Kristina,
Thank you for sharing your experience! We’re delighted to hear Karl was able to help and provide great support.
We truly appreciate your kind words.
Kind regards,
Carel at NA-KD.com
One of my favorite online clothing…
One of my favorite online clothing stores to shop from! Na-kd has a great selection of clothes, with great quality. I haven’t had a single issue with them. All the clothes I’ve bought over the years are all amazing, and still in great condition. Can’t wait to buy more from Na-kd!
23 July 2026
Unprompted review
Reply from NA-KD.com
Hi Benita,
Thank you for your wonderful review! We’re so happy you’ve loved your NA-KD pieces over the years.
Your support means so much to us!
Kind regards,
Carel at NA-KD.com
The best customer service ever!!
The best customer service ever! Aira who helped with my enquiry was pleasant, kind and couldn’t have been more helpful. This was the best customer service experience I have ever had.
The whole process of ordering was smooth and easy.
I can’t recommend NA-KD enough and it was a pleasure shopping with them😊
4 August 2026
Unprompted review
Reply from NA-KD.com
Hi Brenda,
We’re so happy to hear Aira made your experience smooth and enjoyable.
Your kind words and recommendation mean a lot to us!
Kind regards,
Carel at NA-KD.com
I ordered three white tops
I ordered three white tops, but only one was included in the package. I contacted customer service, and they were very friendly and resolved the issue quickly. I received a refund promptly and immediately ordered two new tops. Excellent customer service—I really appreciate the fast and professional support! Edith
3 August 2026
Unprompted review
Reply from NA-KD.com
Hi Edith,
Thank you for sharing your experience! We’re so happy our team could support you and resolve the issue quickly.
Your kind words mean a lot to us!
Kind regards,
Carel at NA-KD.com
Fast service and good quality
22 July 2026
Unprompted review
Reply from NA-KD.com
Hi Jacqueline,
We're so happy you’re enjoying the quality of our products and had a great experience with our service.
We truly appreciate your support!
Kind regards,
Carel at NA-KD.com
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