Banner for Zeller
Zeller logo
Visit website

Zeller Reviews 

286
•
TrustScore 4 out of 5

3.9

Eftpos Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly staff, noting their exceptional support and communication skills. Many people find the system easy to set up and use, highlighting its intuitive interface and seamless operation. Reviewers also appreciate the transparent and swift payment processing, along with competitive rates and no hidden fees. However, some customers also noted difficulties with customer service, citing issues with language barriers, unresponsiveness to emails, and unhelpful support. A few other people also felt that the onboarding process was complex, with delays in account verification and persistent sales calls despite disinterest. Additionally, some reviewers mentioned concerns about payments being held or delayed, particularly for larger transactions, leading to frustration and requests for extensive documentation.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as outstanding, the... See more

Payment

People report ambiguous experiences with payment, with some customers praising the ease of use, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency. Customers... See more

User experience

Customers had positive experiences with user experience, finding it easy to use and set up, even for older... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more

Company replied

Rated 5 out of 5 stars

Excellent machine ,by far the best on the market ! fantastic support & backup service from Brad & Kwaku, great team they will talk you through and help set up with you. Seriously awesome service !! T... See more

Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Earn 4.95% p.a. with Zeller Savings Account from 1 June

Written by the company

Sign up online in minutes to start earning more with Zeller.
Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.

Contact info

3.9

Great

TrustScore 4 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(286)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with: everything went smooth from the beginning. Julian was very helpful by setting it up for our business. And this helps to save some money for the business also. Would recommend to anyone.

4 February 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication

Poor communication
Sent several emails in relation to surcharges applied and after several months, still no reply.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Zeller service experience

I have always had the pleasure of working with Harrison from Zeller, From the moment I reached out, he was not only super friendly but also incredibly knowledgeable. He took the time to thoroughly explain everything, making sure I felt completely confident with the solution. It's so refreshing to experience such dedicated and caring service—Harrison really went above and beyond. Big thanks to him for making my experience with Zeller so smooth and stress-free. Highly recommend working with him!

10 October 2024
Unprompted review
Rated 2 out of 5 stars

Thank you very much for helping me…

Thank you very much for helping me solve the problem in time.
When I was doing activities in the mall, I used the pos machine to connect to the wifi in the mall, which caused the machine to be locked.
Customer service called me to solve the problem step by step, very timely and very grateful.
It would be better if you could send me a manual, so that I can avoid the situation that the machine can not be used due to misoperation. Thanks

31 January 2025
Unprompted review
Zeller logo

Reply from Zeller

Hi Lyn,

Thank you for sharing your experience! We're glad to hear that our customer support team was able to assist you promptly and get your terminal back up and running.

We also appreciate your feedback about offering additional resources (such as a manual) to help you get set up. You can find a range of instructional user guides on the Zeller Support Centre (below), and we've also published a range of videos to Zeller's Youtube channel, too.

Thanks again for sharing your feedback — and if you'd like some additional support with your wi-fi connectivity (or alternatively, if we can send you a Zeller SIM Card to use!) please send us an email at feedback@myzeller.com and our team can arrange a time to give you a call!

Team Zeller

Support Center - https://support.myzeller.com/
Youtube Channel - https://www.youtube.com/channel/UCoQoJZaB2aDBdKmP0X3vCDg

Rated 5 out of 5 stars

Experience with Zeller

We just started a new business, fairly new with everything but we got recommendations from Triniteq about Zeller. We are glad that we went ahead with it and met Jared.
Within 2 days they got back to us straight away,
he has helped us to set up the Efpos machine, very quick response when we have any issues and he also sent us an email just in case we have any difficulties.
We definitely continued with Zeller and will recommend it to friends and family.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great terminals

Great terminals, easy to use for staff & customers.
Great reporting and settlements.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

We love Zeller!!

We can't recommend Zeller highly enough. Prior to switching to Zeller we used a large business that provided archaic machines, costly rentals, and terrible service. The support, payment options and dashboard that Zeller provide us has changed the way we take payments and everyone in our team absolutely loves it. You won't regret switching to Zeller!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great solution

great first contact, supportive from the start, great customer service, great for back of house and admin team, game changer comparable to Westpac,
please do yourself a favor as a business and swap to Zellar

11 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look