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Zeller Reviews 

314
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers had a great experience with this company. Many customers find the platform and terminals very easy to use and navigate, appreciating the straightforward setup process. Reviewers frequently highlight the helpfulness and positive attitude of the staff, noting their exceptional support and quick responses. People also appreciate the efficient service, low transaction fees, and timely processing of payments, which contributes to a reliable overall experience. However, some people mentioned issues with customer service, citing difficulties with communication, unhelpful support, and calls often being sent overseas. A few other people also felt that there were issues with payment processing, including delays in receiving funds and money being withheld for verification.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising it as fast, reliable, and outstanding,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the knowledgeable, friendly,... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and efficiency of... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the seamless tracking of payments,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that many found them knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The online platform is easy to use. However, the advertising of new services/products that keep popping up cannot be deleted not to appear again. This is not helpful.

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Very fast processing with low fees and easy interface. The system is also highly reliable. With all these features in place, businesses can focus on managing their stores and have one less worry on th... See more

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Earn 4.95% p.a. with Zeller Savings Account from 1 June

Written by the company

Sign up online in minutes to start earning more with Zeller.
Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.

Contact info

4.0

Great

TrustScore 4 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(314)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zeller has been an absolute game…

Zeller has been an absolute game changer for me as a small business owner. Recommend their software and service to all my sole trader friends. They have been such a supportive team and provide competitive rates, which make all the difference for anyone attempting to grow their own business.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

What an easy transituion it was moving over to Zeller, the team came out and helped with setting up everything and was all good to go within an hour and we had 9 machine in total to get up and running. They also have great support team. Would highly recommend Zeller

1 November 2024
Unprompted review
Rated 5 out of 5 stars

100% Trusting on Zeller

Zeller has completely made my Small Business with Ease! Without any interruption to the business. Accepting Paying within minutes after Applying. Which is a Bonus! Switching to Commbank and Zeller was too easy! Customer Service was a Top High Expectation and very Knowledge in its products!

I would recommend Zeller to Small to Large Business.

A Note of Feedback, I wish. There could be more improvement on the app like Chatting to Customer Service rather than Phone!

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Local cafe using zeller terminal

We are a local cafe in the city. We just switched to use zeller . I highly recommend this company as the product itself is high quality plus the communication helpline is very professional.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Brand New Zeller machine

Brand New Zeller machine. It does Not connect, even after several 'trouble shooting' calls. I had to send the Serial number of machine to customer support.
This is a very frustrating,annoying & anxious experience!
Most unhappy about this, told it would be a couple of Days to Fix!

14 October 2024
Unprompted review
Rated 4 out of 5 stars

Increased sales every month.

Deciding to use Zeller has been a great upgrade for our Op-Shop financially. The $15.00 p/m fee for the simcard has been covered easily by the amount of increased sales since offering EFTPOS. I would recommend Zeller to any small business that does not want to pay exorbitant fees to a bank.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Zeller has been great right from the…

Zeller has been great right from the start, sign up and activation was simple and easy.
The fees for mobile tap to pay was my draw card as they are better priced than the others..

The app and its features are pretty good, I like the option to have settlement account and business savings..

Can't fault Zeller they have been great and can't comment on contact centre as I've not needed too..
Everything just worked and set up was so so simple

8 May 2024
Unprompted review
Rated 5 out of 5 stars

I think a lot of banking is a rip off

I think a lot of banking is a rip off. Zeller, so far, has been better value. Lowest charge at 1.4%. I like the offers on money in my Zeller bank account. Love being in something new and Australian.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

There are a lot of features that I…

There are a lot of features that I really like about Zeller. I use my phone essentially as an eftpos machine, I can send virtual payment links to clients, and the lower bank transaction fees than Zeller's competitors. Zeller is great!

10 October 2024
Unprompted review
Rated 2 out of 5 stars

Poor experience

Zeller saves money on fees however the slow processing times in which we receive our funds needs improving. Some days we receive the funds by 1pm so days it at like 5pm it’s very inconsistent and disappointing as we need our funds by 6am the next morning. All funds should be processed at midnight each night.

3 October 2024
Unprompted review
Zeller logo

Reply from Zeller

Hi Jake,

Thanks for sharing your feedback, and we apologise that your experience using Zeller has not met your expectations! We understand the importance of getting you your settlements as quickly as possible, which is why we're proud to make two options available to you to get you your settlements as fast as possible.

Daily settlements to your 3rd party bank account will arrive the next business day. The funds are settled by Zeller overnight, but when they land in your nominated account it is dependent upon your own bank's clearing schedule. This can sometimes result in your funds landing in your account at different times, which is unfortunately out of Zeller's control.

If you'd like to get your settlement faster, we also offer nightly settlement, 7 days a week, to your free Zeller Transaction Account. This ensures you get your money 7 days a week, and even earlier than settlement to your 3rd-party bank account.

If you'd like to discuss these options and how you can work out what's best for your business, please feel free to reach out to our local support team on 1800 935 537. We're available between 9AM and 1AM, 7 days a week.

Team Zeller

Rated 5 out of 5 stars

We needed a cheap but effective EFTPOS…

We needed a cheap but effective EFTPOS solution for our community not for profit Sausage Sizzle we hold at the markets every fortnight.
The banks were complicated requiring ABN's, setting up business accounts - all very complex for a very small outfit trying to earn a few extra $$$ for community projects.

Zeller was so simple, download the app, set it up within 10 minutes and we were ready to accept $$$ on our phone at the market. The next day you can send the money to your bank account if you wish.
No ABN's, no phone interviews with banks to set up business accounts that take days for them to call...
Just so easy and hassle free..

We took advantage of a setting that passes the 1.4% fee directly onto the purchaser so that our NFP is charged nothing what so ever - completely free of charges...

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Zeller

Very happy with Zeller , I have been using there app to take payments on the road for a few months now via my iPhone 12 . Well designed site to check payments and very easy to transfer cleared funds into my bank account .

10 October 2024
Unprompted review
Rated 2 out of 5 stars

Takes long time to turn on.

I have to log in every time you turn it off and on, and if the internet is a little bad, it keeps rebooting. I can't keep it on because it's a business run by myself, but the battery wears out quickly if I turn it on, and it takes too long to turn it on if I turn it off. I waste 5 minutes every day.

And I bought zeller 1 for about $200 and zeller 2 was launched a week after I bought it. And I honestly felt bad when I saw the price go down to $99. I think I wasted my money on starting a new business.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Seamless

The service we enjoy from Zeller is absolutely seamless - it makes our business easier.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Good for transfer

Good for transfer

10 October 2024
Unprompted review
Zeller logo

Reply from Zeller

Hi Rungrattana,

Thank you for your positive review and support of Zeller. We are happy to hear that you are enjoying your experience with us.

Team Zeller

Rated 5 out of 5 stars

The Zeller machine is very easy to use

The Zeller machine is very easy to use. The back - end reports are very user friendly.

The club has been using this facility for approximately 12 months, it has made a significant improvement in our day to day operations to offer our members an eftpos facility.

10 October 2024
Unprompted review
Zeller logo

Reply from Zeller

Hi Jo,

Thank you for your review and support of Zeller. It's great to hear that the dashboard reporting is helping you track your transactions and that we've been able to support your club and members.

If you ever need assistance in the future, our customer support team is here to help. Don’t hesitate to reach out to us at support@myzeller.com.

Team Zeller

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