As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more
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Review summary
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Reviews shaping this summary
I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more
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Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more
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excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done
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Company details
Written by the company
MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.
Contact info
MyTuxedo PO Box 87, 5032, Brooklyn Park, Australia
- info@mytuxedo.com.au
- mytuxedo.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MyTuxedo
Good morning Grant,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Very pleased with the shirt
13 March 2026
Reply from MyTuxedo
Good morning,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
MyTuxedo
Good quality for vests/waistcoats and reasonable pricing. Size is regular fit. Go larger rather than smaller though.
16 October 2025
Reply from MyTuxedo
Good morning Daizey,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
The suits are of high quality
The suits are of high quality and delivery is very speedy
22 February 2026
Reply from MyTuxedo
Good morning Zoran,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Quick at handling postage it arrived at…
Quick at handling postage it arrived at my home in Australia in 5days and that while all this crap is going on in the Middle East with Trump’s war. The post went UK to Germany, Germany to Louisiana USA then to Honolulu , Honolulu to Sydney, Sydney to Melbourne. Then to me , 100 miles east of Melbourne in a a country area. So well done to all I have had item out of Queensland 1200miles north of me take up to5 days to get to me. Not the first time of had items from uk in 5 days but D Trump didn’t have a war going last time.
26 February 2026
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Top quality clothing
Top quality clothing. Perfect delivery service. Am happy it was something to be signed for upon receiving.
18 February 2026
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Fast delivery and size on specs
18 February 2026
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Descriptions accurate, quality is very good
Website is so easy to navigate. Descriptions are accurate, quality is very good. The contact with them is fast, and they seem to go the extra mile to please. I wouldn't hesitate to recommend this company.
17 February 2026
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Really prompt despatch and delivery of…
Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service all round!
8 February 2026
Reply from MyTuxedo
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Great 3 piece suit.
Just received my suit. Great fit and very happy. Looks great. Bought the navy blue three piece. Would highly recommend.
19 January 2026
Unprompted review
Reply from MyTuxedo
Good morning RGB,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Absolutely horrible experience
Absolutely horrible experience, sent multiple emails to get an update on when my shoes would come, it’s been 4 weeks with no response and still no shoes.
Unbelievable
31 December 2025
Unprompted review
Reply from MyTuxedo
Good morning Peter,
Thanks for taking the time to leave your review and getting back to me with further details to aid my investigation.
Looking into this I can see your order was placed a little over 2 weeks ago on 2nd January so unless im looking at the wrong order its not quite been 4 weeks.
The selected service was our standard within 10 working days, which I can see we are now over and appolagise for, I have now refunded your shipping paid.
Investigating this with UPS, they state the goods required further customs checks including an x-ray on entry which is underway and they will release the goods for delivery shortly.
I have checked against your order ID, email address and name in our customer service centre and the guys dont seem to have had anything from yourslef.
I will push UPS again but in the meantime please reach out again @ info@mytuxedo.com.au and the CS team will take a look for you.
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Leo,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Poor Customer Service
Hi Dave,
We just received our two orders (7000064933 and 7000064954) and noticed there is 30% off going on for Black Friday Sale, whilst we only had 20% off at time of purchase.
Knowing that our orders are still in 28 days return/refund period, we contacted your customer service team (Emelie) asking if it is possible to have the variance of 10% or $99.99 AUD from these two orders refunded to us, or issued as a credit for us to shop. I'm not sure where is your business based in, but this is a common practice in Australia.
Unfortunately, the team was not quite helpful. Emelie asked me to return all the items, get a full refund and make a purchase again for all the same items. What is the rationale behind this recommendation? We clearly can see that this won't be an efficient process for everybody.
Regards,
Elizabeth
27 November 2025
Unprompted review
Reply from MyTuxedo
Good morning Elizabeth,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Having looked at the comunication with Emelie I can confirm we dont normaly offer previouse discounts to future customers.
Our marketing is changing weekley and unfortunatly you may find when purchasing at any given point you may have missed out on a better promotion previousley offered or even and better promotion coming up.
We are based in UK although do have a returns site in AU.
I will discuss this case with the CS team and see if we cant work out a better solution going forward.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
communication on shipping details
excellent email traffic fom time or order placement, all the way though to shipment arrival at my house.
better than many on line transactions i have done
13 October 2025
Reply from MyTuxedo
Good morning Gareth,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Stephanie,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Great service the vest was fantastic
Great service the vest was fantastic. It was worn on Melbourne cup day. Best dress.
17 October 2025
Reply from MyTuxedo
Good morning Susan,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Frank,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
I can’t rate my purchase because I…
I can’t rate my purchase because I still have not received my parcel. Service from UPS is appalling. My package sat in their facilities for days and were only released after I had contacted them 🤯
6 October 2025
Reply from MyTuxedo
Good morning Tracy,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
UPS reached out to us last week in relation to the address & contact details possibly being incorrect? I gave them the details we had on the order and the released the shipment.
Not sure on your comunications with them, I can see its on its way to you though.
I have now refunded you the shipping paid.
If you still need assistance with your order or not even done so, please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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