Mytrueancestry Reviews 61

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is so much fun. All the pissed reviews are from white supremacists who have their ground shaken by the human reality.

Rated 5 out of 5 stars

DNA matches to ancient sites were astonishing as they were extremely close to where my family in Poland, Germany and England originated. Also a friend’s great grandmother was reputed to be an illegit... See more

Rated 1 out of 5 stars

Steep prices for inaccurate results. Mytrueancestry uses a predatory strategy to squeeze your wallet for "upgrades" in hopes to get a more clarity about your ancestry which it utterly fails at b... See more

Company replied

Rated 5 out of 5 stars

I found out my great-grandfather was 100% Cretan. My maternal grandfather died never knowing he was half-Crete. Myself and my maternal grandfather's lineage (6 people left) and just now finding out! I... See more

Company details

  1. Genealogist

Written by the company

MyTrueAncestry is the world's leading ancient DNA analysis platform, connecting your modern DNA to over 160 ancient civilizations using cutting-edge archaeogenetics technology. Simply upload your raw DNA data from any major testing provider and, within minutes, explore your deep ancestral roots through dynamic graphs, interactive maps, and ancestral timelines spanning thousands of years of human history. Unlike traditional ancestry services, MyTrueAncestry is powered by real ancient DNA samples from archaeological sites around the globe, giving you a uniquely scientific and historically grounded view of who you truly are. Your privacy is our priority - all retained data is fully anonymized. Best of all, you can start your journey completely free, no payment required.


Contact info

3.5

Average

TrustScore 3.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would advise people to NOT use My…

I advised people to not use this service at all they will take your money and not give you as they say! DO NOT PUT YOURSELF AT RISE. USE A DIFFERENT COMPANY WHAT CAN PROVIDE THE SAME SERVICE AND TRULY GIVE IT TO YOU! Had problems early on with the my purchase I paid for a service and they gave me something totally different at a lesser price I paid $99 for level 5 and they presented me with level 2 which is $21 in the sale they actually conned me out of $78 and refused to rectify the situation. When I initially paid no service came on my account AT ALL I had to contact them via email and ask what is going on then they gifted a service (as if I was lucky or getting something FREE) after seeing how much money I paid they gave me a service what cost $21. I was shocked and explained how can I be paying $99 for a service which is 21 now they will not reply. I would urge everyone do not use this service go to another service these people are CON men! Do put yourself in the same position I did it will not end well!

6 September 2023
Unprompted review
Mytrueancestry logo

Reply from Mytrueancestry

Hi Linton, we're sorry you experienced this. Please contact us at info@mytrueancestry.com with your order confirmation and we will investigate immediately, ensuring you receive exactly what you paid for.

Rated 5 out of 5 stars

This site is awesome and designed for true connoisseurs!

This site is awesome and designed for true connoisseurs. The price for full participation is around US$1450. First results from as little as $50. The results of their archaeological research may reveal your kinship with cousins from before our era. It shows what they ate, unique products found in a particular area, and their migration across continents. The most interesting and unique thing about this site is that it shows if your distant cousin is someone who was famous years ago, like Ludwig van Beethoven.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Mytrueancestry

Mytrueancestry, great, very accurate. Told me everything I expected with my family history. Im Austro-Hungarian. Not boring at all. Showed that I had Celto- Scythian ancestry with the strongest Ostrogoth. Showed that my strongest ancestors the Ostrogoths plus Gepid were part of the Hunnic confederation in Hungary from the Black Sea Greuthungi! These guys rode with Attila the Hun and were an important part of Austrian and Hungarian history during the migration period. Awesome. Recommend it to anyone. Big problem is very expensive, the more you need to know, the more expensive it gets. Shame. However, lots you can do in there like Deep Dives, PCA plots, ancient and modern. See your ancestors in different time lines. E.g, in Roman times and at the battle of the Catalaunian plains most of my ancestors were there! Awesome to know. In the Iron Age, I was 70% Scythian. Cool! Attila Lukacs

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Royal connection

I found that this site's Royal connection was very good as it showed an ancient relative by name which I had previously traced using another site. This confirmed that the information given was correct on both counts. It's a shame that you have to pay more and more to unlock further hidden information but I do trust the site due to the confirmations I mentioned earlier

15 July 2023
Unprompted review
Rated 1 out of 5 stars

scam

Stop sending people your emails they don’t want. I already wrote you multiple times to stop that.

8 July 2023
Unprompted review
Mytrueancestry logo

Reply from Mytrueancestry

We sincerely apologize, Henrik. It's possible your requests went to a filtered inbox on our end, which is no excuse, but something we're working to prevent. If you are still experiencing this issue, please email info@mytrueancestry.com with the address you'd like removed and we will ensure it is fully unsubscribed immediately.

Rated 1 out of 5 stars

Poor

This company gives almost nothing for the money.
If you upgrade to the next level, all you get for your cash is a few maps and info which is redacted unless you upgrade further.
They also have a no refunds policy.
All the free info is general and some of it is nothing more than links to Wicki. Anything specific that reflects your own DNA remains hidden away unless you pay for the top-rated membership, but they don't tell you that before you part with cash.
I strongly advise not parting with that cash.

18 June 2023
Unprompted review
Mytrueancestry logo

Reply from Mytrueancestry

Thank you for your feedback, PJ. We'd like to clarify that the free tier is intentionally introductory — the platform's depth is in the premium analysis, which goes well beyond general information. We understand the tiered model isn't for everyone, and we appreciate you sharing your experience. If there were specific features that didn't work as expected, we'd be happy to look into it at info@mytrueancestry.com.

Rated 1 out of 5 stars

My true ancestry

Did it last week . Level 6 . In many ways it's dope , but general . Something went wrong ( maybe because I uploaded the raw Autosomal data and not the x data ) but my haplos we're different than ftdna , r2 instead of g , and h instead of t2b …odd. Also I opened a new free page with the x data file and it did change some degree. 😐
My best friend and I both did it and his was off as well. R instead of I , and h instead of t2b …so. 😐
The readings are pretty cool but they're general they need to have the chat rooms for all HAPLO groups not just the ones you connect with.
Also they need to have the royal search engine not just general information but actually applicable to what you're reading is.
Spent a SHITLOADD …only to find out later I did not have to purchase separate test for me and my friend we could have uploaded both of ours on one page. I wrote the headquarters and ask for a refund they never replied back. 😕⚡☠️
Tony

20 May 2023
Unprompted review
Rated 2 out of 5 stars

Interesting concept, but becomes useless boring.

This is a fun site especially in the beginning. I eventually paid for approximately 200 extra samples and learned very little. The website is tediously slow and the company is constantly playing with the graphics. They also reintroduce the same tools in various formats over and over. They concentrate mostly matching archaeological Europe and seem to be more focused on Scandinavian Vikings lately which must be the newest trend. I have family history from other places as well, so it got boring. Bottom line is while some of the results are historically reasonable, there is no evidence as to the accuracy.

14 May 2023
Unprompted review
Rated 2 out of 5 stars

Generally an interesting service with flaws

Generally an interesting service, which is initially free, but you have to pay as you want to look deeper and that quite a lot. I can say now it wasn't worth the money, if they do not change to more serious analysis. You get some links to nobility, also scottish, which only makes sense, if you really know your own ancestry already. Otherwise the link to nobility is a bit exaggerated, because nobles had a lots of illegitimate children, which really doesn't count that much in the sense of giving you some title.

I did a lot of research and for example their "deep dive samples" are off. E.g. they match me with ancient hungarian samples I don't really match on GedMatch, but those few hungarian samples I do match on GedMatch (a scientific tool), they don't give me a match. I have a quite good match on GedMatch with the sample from the Rathlin1 man from Northern Ireland, which is one of the few stronger ancient matches there, but on MyTrueAncestry I do not match this one at all allegedly. These are just a few examples.

Then their ethnicities for the samples are very much off. They use later emerging cultural and national groups to classify more ancient samples, which shouldn't be done. Stay for ancient samples in one period and don't mix mash everything. For example some british iron age or "celtic" samples are ethnicity wise early slavs or kievan rus (the viking age is much later, hello...). To be fair here: People had a lot of trade and travelled and had married women often from far away, sometimes for diplomatic reasons and sometimes slaves, so even more "scientific" ethnic estimates are a difficult guess at best. It is known that the continental La Tène "celts" had connections to the British Isles, to Greece, the italian Etruscans and to the Baltics (e g. baltic amber trade goods). So it doesn't make the Rathlin1 man modern polish or kievan rus or early slav, if he seems to have some baltic or scandinavian admix (E.g. a lots of scots did in fact settle in the Polish Commonwealth, so did germans from e.g. Bavaria and others who cherished the relative liberty there. Look it up. So I will have some distant cousins in Poland, but that doesn't make me polish.).

Furthermore some founding legends of modern nations ("White Croats" - there are different theories who they really were, some Sarmatian tribe or rests from ostrogoths from the Carpats?) should be taken with some question marks, because invaders were often assimilating earlier inhabitants and a mixing of cultures often happened as result. Also in the migration era often different tribes made confederacies, but were named by the most dominant and leading tribe by the romans or bycantinians.

This is not good science and I myself have quite mixed ancestry because of merchants and soldiers in my family history, so I get quite one sided estimates too. ftDNA gets it so far the most right, because of better methods, but you have to take everything with some scepticism.

My experience is based now on some years of using the service until now. Your estimates will constantly change and new, partly more recent ethnicities will be added and the adding of new things is some marketing tool to keep your attention and urge your interest to pay to see more samples and use more features.

4 February 2023
Unprompted review
Rated 5 out of 5 stars

very good if you know how to use

I dont use this website for see my % origins, for this i use other more professional and simple website, but i LOVE the project, i LOVE the work they produce, i think its a little expensive for see our informations in details, but i think all is almost true because without informations of me, just DNA files, they found where i come from.
So for me its very good, but i hope (i know its a big project) i hope you will developp more the concept for know ours ancestries tributes for have in the final, what everybody want see, all the history of our genetic (with map et where come from, how many time each time average, ...).
thank you

30 January 2023
Unprompted review
Rated 1 out of 5 stars

I observed that they constantly reduce…

I observed that they constantly reduce some haplogroups they don't like (or I don't understand the reason but the reduced haplogroup is always R1a) and artificially reconstruct the noble families I am related to (they constantly reduce my relation with Árpád house - Turul dynasty - even if my 2 largest "timeline fingerprints" are "Avar Szólád Hungary" (SUR1) and "King Ladislaus I of Hungary" (better Saint Ladislaus I, SZL) which are larger than all the others shown, combined!
In fact, they don't even list possibly one of the most famous king of Árpád house as a member of Árpád dynasty).

I think I found out the reason:
If you check the "featured on" section, you will see BBC: a neoliberal media which is possibly the most hateful towards Hungary and our government.

17 November 2022
Unprompted review
Rated 2 out of 5 stars

Extraordinarily poor customer service…

Extraordinarily poor customer service (ie none at all) including double-charges and failure to make corrections when errors are identified (ie labelled German sample in Kazakhstan). Site NOT user-friendly. No legend or useful navigation info (the "FAQs" are basic in the extreme). I'd rather have responses to emails and links to specific scholarly papers that actually mention each sample accession number than more flashy pictures and animations.

8 November 2022
Unprompted review
Rated 2 out of 5 stars

The first 60 similar ancient matches…

The first 60 similar ancient matches seem to be mostly from my father side . Very few of my mother. She is Sicilian and colonial American.( Irish, British, French, dutch , German.) Few of what I believe to be from her is mingled in with the majority from my father, his appears to be every balkan and eastern country there is . He's mostly crotian and Slovenian.

22 September 2022
Unprompted review
Rated 1 out of 5 stars

I used MyTrueAncestry and they charged…me twice for one upgrade!

I used MyTrueAncestry and they charged me twice for one upgrade. Furthermore, I have sent them three emails in four days and still have not heard from them. If you do use MyTrueAncestry and you get overcharged good luck getting a refund or even hearing from customer service. They have the worst customer service of any company on the web.

4 January 2022
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my results

I am very pleased with my results. This site came highly recommended by Nebula Genomics. I was able to access deep genetic information about my ancestry that helped to confirm and validate my lineage.

20 September 2021
Unprompted review
Rated 2 out of 5 stars

No customer support?

The customer support seems to be non-existent at this company. That's a pity. They don't reply to emails and on Facebook Messenger they only send automatic replies that don't really answer your questions.
It doesn't make this company look very professional.

2 March 2021
Unprompted review
Rated 3 out of 5 stars

Intersting, but sometimes misleading

Intersting tool to compare your genome to ancient genomes from the Stone Age to the Renaissance. Unfortunately the samples are not always properly labelled when it comes to their association with ancient ethnic groups.

29 July 2020
Unprompted review
Show reviews in all languages. (61 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look