Tresl® Reviews 6,517

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and easy. Many people highlight the excellent customer service, appreciating the personalized approach and the staff's availability to answer questions and provide solutions. The service is frequently described as efficient and user-friendly, with consumers noting the quick response times and the ease of navigating the process, often done electronically. However, some customers experienced significant delays in the loan approval process, with a few mentioning it took several months. A small number of people also reported issues with communication, citing unresponsiveness from their assigned agents or long wait times for callbacks. Additionally, some reviewers found the initial document submission process challenging or encountered difficulties that made the overall experience less straightforward than anticipated.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

User experience

Consumers find the user experience to be positive, often describing it as easy, simple, and smooth. Many... See more

Response time

People report positive experiences with response time. Many customers praise the responsiveness and... See more

Based on these reviews

Rated 5 out of 5 stars

Deborah was my agent, and she did an excellent job of helping this process run as smoothly as possible. My particular situation had a few intricacies that needed to be worked around, but it was no swe... See more

Rated 5 out of 5 stars

I was pleasantly surprised by how easy it was to refinance my car. I worked with Patrick Kennedy, who ended up getting me a lower payment than I originally anticipated, as well as a lower rate. If you... See more

Rated 5 out of 5 stars

Simple, fast, and easy to do, kept me in the loop during the entire process. Not pushed to make a decision, very thoughtful and helpful even continued answering my question after hours. Thanks Vince y... See more

Company replied

Rated 5 out of 5 stars

The staff was extremely helpful and patient when giving instructions for completing paperwork. Also, the process went very smooth and really pretty quick as this was happening over the holidays. Docu... See more

Company replied

Rated 5 out of 5 stars

My experience with Tresl was amazing!! The whole process was smooth and seamless, and I was impressed with how easy it was to do everything online. I was able to reach my loan agent EVERY time I calle... See more

Rated 5 out of 5 stars

Errol remained in communication with me through the entire process. All of my questions were answered and things explained very well to me. I marvel at how things were all done electronically, saving... See more

Rated 1 out of 5 stars

Once pre-approved the process has been extremely slow! The agent assigned to me for my loan refinance is never available, doesn’t respond my texts either. Other companies literally hound the client to... See more

Company replied

Rated 5 out of 5 stars

Bill was extremely helpful throughout this process. He was very informative and always available whenever I had questions and/or concerns. I would definitely do business with him again. -JJ

Company replied

Rated 5 out of 5 stars

My finance rep was absolutely wonderful. She did not mind helping me through and answering any questions at all throughout the process. She responded very timely, and I didn't have to wonder where we... See more

Company replied

Rated 3 out of 5 stars

Shenique was very communicative and helpful through the whole process. She always answered my questions and kept me updated through out the process. I gave the experience 3 stars because it took 4 mon... See more

Company replied

Rated 5 out of 5 stars

Upfront and communicative. Kept me involved in the entire process. Responded quickly to my questions. Gave me options. All around easy to work with and kept me in the loop Thank you Tawnie!!!!

Company replied

Rated 5 out of 5 stars

Customer focused approach and service. Very patient with questions and provided solutions. Helped me navigate thru communications with multiple involved parties in a positive and productive manner.... See more

Company replied

Rated 5 out of 5 stars

The whole auto loan process was a great experience. Never did I imagine this could all be done virtually. Big thanks to Patrick! I would definitely recommend this company to anyone.

Company replied

Rated 5 out of 5 stars

The process was easy to navigate. Having a checklist made submitting documents a breeze. I would advise anyone going through the process to be patient, it does take a few days.

Company replied

Rated 5 out of 5 stars

Jenna Boehm made this such a smooth process! She was not only informative but super communicative and in a timely manner. I could not have asked for a better experience

Company replied

Rated 4 out of 5 stars

my experience was better due to the helpfulness and patience of Milyssa. She was wonderful and pleasant to speak with answered all my questions and concerns. She's an asset to the company. The only... See more

Company replied

Rated 5 out of 5 stars

Very easy experience with Tresl. Communication was great and The system was so easy to navigate and very user friendly. Definitely the way to go when buying and/or financing a vehicle!

Company replied

Rated 5 out of 5 stars

Great Company. People are extremely helpful, knowledgeable very polite. All in all the process and transition was smooth. Thank you for being there for me. I would highly recommend.

Rated 4 out of 5 stars

It was a pleasure working with Tresl! Traci was great! Having to produce documents on line in the beginning was a little difficult for me, but she guided and helped me with the entire process. She wa... See more

Company replied

Rated 5 out of 5 stars

My experience was excellent. My loan officer Mick worked with me and the lender to resolve some issues and complete my car refinance. It was approved and funded.

Company replied

Rated 5 out of 5 stars

owesome great customer service very professional the people involved with me to make this happen in an excellent way . Thank you very much for having real persons conducting this kind of task with th... See more

Rated 5 out of 5 stars

Pete Williams was awesome!! He was responsive, knowledgable, VERY easy to work with in Refinancing My Auto loan, and made it very easy.

Company replied

Rated 5 out of 5 stars

Process was easy to navigate through with the help of my advisor Pete. He led me through each step which simplified everything for me. I was extremely pleased overall.

Company replied

Rated 1 out of 5 stars

Took 3 weeks to buy the truck, every step was a pain in the ass. I'll never use this or enterprise again.

Company replied

Rated 5 out of 5 stars

I am super happy, satisfied Blessed to work with Tresl, specially Ms. Rouse, appreciate her kindness, professionalism, and patience with me and my tons of questions.

Company replied

Rated 5 out of 5 stars

Errol White made this process very easy and was very accommodating to all my questions and needs. He was fast and always responsive.

Company replied

Rated 5 out of 5 stars

It was a great experience. Timely follow ups was great, and get my lazy self to get it done. Agent was a true professional with great knowledge. On top of it, he was very friendly, too. As with any b... See more

Company replied

Rated 5 out of 5 stars

Chrystal was so efficient and kind. She always responded to any concern right away and delivered all docs as promised.

Company replied

Rated 1 out of 5 stars

Definitely fly by night.I should not have used the Credit Karma recommendation to apply for refinancing 😑. Application process was easy and totally automated and done on my phone. While working... See more

Rated 5 out of 5 stars

I want to thank him for reaching out to me. Timing was great looking forward for this new opportunity.

Company replied

Rated 5 out of 5 stars

I was really hesitant when Credit Karma suggested Tresl for an auto refinance loan. Tresl is a middle man not a lender. But, they do all the work. Marek was great. He let me know every step that was t... See more

Rated 5 out of 5 stars

Kristal was very kind and professional. They whole process was fast and transparent, I recommend 💯..thank you

Company replied

Rated 2 out of 5 stars

Alex was great with the process got everything done quickly, just waiting on temp tags for over a week and counting

Rated 5 out of 5 stars

Everything was taken care of in a timely fashion. Jennifer was awesome. Great experience overall.

Company replied

Rated 1 out of 5 stars

If you want a cash purchase to take almost two weeks to complete, this is where to go. I can't believe how long this process has taken. Never again.

Company replied

Rated 5 out of 5 stars

I didn't get much help from my Company but Shannon Woods was very professional and guided me all the way. Made it very easy.

Company replied

Rated 5 out of 5 stars

Experience was very easy. People who handled this for me with Tresl were phenomenal!!!

Company replied

Rated 1 out of 5 stars

It has been two months since my transaction. My paper tags expired on 8/3. Got notified on 8/1 that the paperwork had just been sent to DMV. When I called for help I was told it would be 72 hours f... See more

Company replied

Rated 1 out of 5 stars

Total scam — stay far away. Credit Karma suggested that I could lower my monthly car payment by applying through Tresl and clearly stated that it would not impact my credit score. That turn... See more

Company replied

Rated 5 out of 5 stars

Milyssa was on the ball. Very attentive, answered all of my questions professionally and was overall a great experience.

Company replied

Rated 5 out of 5 stars

Twala helped me every step of the way. She answered any questions I had, always got right back to me. Tresl was fast about the process! Thanks a lot highly recommended!

Rated 5 out of 5 stars

Love the way they do all the work for you, with no hassles. They were very polite they were on time called when they said they were going to call you could trust them believe me.

Company replied

Rated 5 out of 5 stars

Great service and extremely easy to use. Customer service was great with follow-up and assistance, Good job

Company replied

Rated 1 out of 5 stars

I would say Zero stars but that's not an option. After destroying my credit (took it down over 30 points) trying to refinance my car. They want a down payment of $3,506.00. Why would I apply fo... See more

Company replied

Rated 5 out of 5 stars

Pete was great! Everything was explained accurately and succinctly. The process was easy to navigate and was handled quickly.

Rated 5 out of 5 stars

Dakota made the whole process so easy. Even when we made a mistake, Dakota had no problem helping us fix it. Been such an easy company to deal with.

Company replied

Rated 5 out of 5 stars

My financial advisor Deborah was great! Helped make it easy to refinance my vehicle

Company replied

Rated 5 out of 5 stars

Melissa was just amazing! She made the process run smoothly and was quick and kept me updated on everything. She was very straightforward and got things done promptly.

Company replied

Rated 1 out of 5 stars

Process started 2/19. Early on everything was good. Melissa Nelson was responsive and easy to deal with. I paid all the fees and signed everything by 2/20. It is now end of day March 2nd. I still do n... See more

Rated 5 out of 5 stars

Tracey, who helped me through the process was excellent! Tracey was diligent in giving me all the pertinent information and products available and was patient and professional with me making my decis... See more

Company replied

Rated 5 out of 5 stars

They were great and helpful my loan officer answered all my questions and answered every call I made. Thanks you again Calvin for all they help

Company replied

Rated 5 out of 5 stars

Easy to work with, kept me updated through the entire process, and a very quick turnaround time!

Company replied

Rated 5 out of 5 stars

Mylissa and team did an excellent job, helped make a truck purchase out of state easy.

Company replied

Rated 2 out of 5 stars

It was not an easy smooth process, they were more than helpful with my purchase but it seemed everything was more difficult than it needed to be.

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Leasing Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Tresl® is the ultimate auto finance support platform. We intelligently connect customers with personalized financial resources for auto purchasing & refinancing from our network of lenders, delivering savings into the palm of their hands. Throughout our end-to-end process, our customers receive the support of cutting-edge financial technology and a consultative team of expert advisors so they can make the financial decisions that are right for them. Our guiding vision is to empower customers to live independent, fulfilling lives by connecting them to beneficial financial resources. For over 15 years, we've done that by delivering those resources in a surprisingly efficient, informative, and compassionate manner. Customers can get instant pre-qualified auto loan rates without disclosing their SSN or impacting their credit score. Visit our website or give us a call to learn more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZIN

The communication with my representative was absolutely unreal. I would text the number he gave me and he would respond or call me within minutes. TheZoom call for signing all the paperwork was effortless. Bryson Harri gton was amazing. Literally refinanced my truck in 2 days. Bryson made me do no leg work, and literally called my current Credit Union while he was off to get my payoff, because of the time zone.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

My representative was very helpful

My representative was very helpful. She kept me in the loop every step of the way to make sure the process was smooth and efficient. I would definitely recommend the service.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to work with

I appreciate the partnership and patience shown my Mike through this process! It can be tricky for me to get all the documents completed timely but Mike kept me on task

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience.

I had a wonderful,relaxing, stress-free awesome experience,Thanks to Mr. R.Son.I felt like he had my back, which helped me to relax more.Mr.Son is very professional, very kind and knows how to put people at ease.Very blessed to have contact with Mr.Son.Greates asset to your company.Will make sure to mention to friends and family.Very happy with everything.Thank You.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My agent Robert Garza made this process…

My agent Robert Garza made this process extremely efficient and stress free through his knowledge, customer service and above all, his personal want to support me. The looming process of buying this vehicle was stressful as it approached but Robert made it very bearable and I couldn't have been happier with his and Trsel's service. A+, 10 of 10, would absolutely use again and recommend!

24 March 2026
Rated 5 out of 5 stars

Garrett Phillips provided exceptional…

Garrett Phillips provided exceptional service and was incredibly pleasant throughout the entire process. He was highly informative and patient, going above and beyond to ensure that I was satisfied with my current plan and rates.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

The thought of refinancing my vehicle was extremely stressful! I was fortunate to have a wonderful agent. Rachel made this process so easy and stress free. Rachel communicated the steps on how everything works, and how long it would take for everything to process . Rachel offered open communication from the beginning to the end. When documents were provided, I received detailed steps on completing and submitting them properly, which prevented any delay in approval of my loan. Rachel professionalism was top-tier, and working with her was truly an amazing experience.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Thankful

I had fallen and broke my femur. I was flat of my back in the hospital during this transaction. The Tresl team made it super simple and easy. Thank you for doing that for me while I was hospitalized.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Megan was a superstar!

Megan was a superstar! She walked me through everything. She made me feel confident through the whole process. She is very patient, professional and kind. I can’t say enough of how grateful I am for her. She is a true asset to your company.

23 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look