good price but awkward rest: no tracking, login never possible (new fix pwd by mail every time, doesn't work either!), web site text suddenly in scandinavian language, support doesn't help with login,... See more
Company replied
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See what reviewers are saying
Good support is what matters. They had trouble sourcing my item (not their fault, other suppliers are apparently having problems too). They notified me immediately, they made it as easy as possible to... See more
False Delivery Times I ordered on the 6th December and the company stated if I paid an extra 6 CHF it would be sent in 3-4 working days. This was over two weeks ago , this item is a Chris... See more
Company replied
my product did not arrive althoug it was announced a week ago, my inquiry about the sending wasn't answered, "Bestellungsstatus" can not be used because no password was sent. In short: nothing works.
3.0
Average
196 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Delivery in time
25 March 2026
Unprompted review
was fast and perfect
14 March 2026
Unprompted review
Nothing received so far
Nothing received so far
I'm still waiting.
Nothing received. No message, no shipment, no nothing.
16 January 2026
Unprompted review
Reply from Mytrendyphone
Dear Ron,
We are very sorry to hear that you have not received your order and sincerely apologise for the inconvenience caused.
In order for us to locate your order and assist you further, we kindly ask you to provide your order number or, alternatively, your email address along with your full name.
Thank you very much for your cooperation. We will be happy to update you on the status as soon as we have the details.
Kind regards,
False Delivery Times
False Delivery Times
I ordered on the 6th December and the company stated if I paid an extra 6 CHF it would be sent in 3-4 working days.
This was over two weeks ago , this item is a Christmas gift and we celebrate in 2 days.
I can no longer wait indefinitely for a confirmation number that they stated that they don’t even know when it will come.
They have falsely advertised the wrong delivery time. But when seeing all the reviews it clear they do this alot. Additionally their company number in switzerland does not work.
I have reported them in switzerland already and advised all to do the same. They are clear rules and regulations to false advertisements in Switzerland
22 December 2025
Unprompted review
Reply from Mytrendyphone
Dear CryptoLue,
Thank you very much for your message. In order for our customer support team to contact you and resolve the matter as quickly as possible, we kindly ask you to provide us with your order number.
Thank you in advance for your cooperation.
Kind regards
Delivery was good
Delivery was good. It took 6 days instead of 1-2, but that's not a big deal; I expected it. The remote control arrived safely and undamaged. I'd gladly order again.
24 November 2025
Unprompted review
I did find the item I was looking for, but...
I did find the item I was looking for - but couldn't complete my order.
Tried at least 10 times, but never came as far as payment. Eventually I contacted Support, but the answer was: it does work.
Fine for them - but not for me.
Tried again and again - no success. Maybe this was due to my security program that didn't permit "data collection on the sly". I don't know
I asked whether I could order it per email.
The answer was No.
Not exactly helpful!
P.S. Strange enough - ten days after this post I did receive the Item. Don't know how they managed at last.
That's it for me with mytrendphone anyway.
1 September 2025
Unprompted review
Reply from Mytrendyphone
Hello,
Thank you for your message.
We would like to inform you that we have thoroughly tested the product ordering and payment process several times, and everything worked without any issues. For this reason, it is essential to carefully follow the instructions provided by our customer support team.
Please rest assured that we are always at your disposal for any questions or further assistance you may need. We sincerely apologize if there have been any inconveniences or misunderstandings along the way and truly appreciate your patience and understanding.
Kind regards,
MyTrendyPhone
I Placed the Order on the 4th of August…
I Placed the Order on the 4th of August at noon and Till today I didn’t receive the product
11 August 2025
Unprompted review
Reply from Mytrendyphone
Dear Ms. Altindag,
Thank you for your feedback.
We deeply regret the negative experience and sincerely apologize for the delay in delivery.
We would like to inform you that we are handling the matter with the utmost care and have already initiated an investigation with the postal service. Should you not receive any further information by August 18, we kindly ask you to contact us again so that we can assist you in the best possible way.
In the meantime, as an apology for the inconvenience and the extended waiting time, we will refund your shipping costs.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
MyTrendyPhone
Not yet resolved but thank you anyway…
Not yet resolved but thank you anyway for the feedback
4 August 2025
Unprompted review
good price but awkward rest
good price but awkward rest: no tracking, login never possible (new fix pwd by mail every time, doesn't work either!), web site text suddenly in scandinavian language, support doesn't help with login, email comes from another domain etc.
22 July 2025
Unprompted review
Reply from Mytrendyphone
Dear Customer,
We are glad to hear that you are satisfied with the price, and we truly hope you will be equally satisfied with the product itself.
Regarding the rest of your comments, we can see in our system that our customer service team has provided you with all the necessary information about your order, including the tracking number and the link for shipment tracking. We are sorry to hear that you are not satisfied with these aspects and that you experienced difficulties with the login process.
We genuinely appreciate your feedback, as it helps us identify areas for improvement, and we will continue striving to offer a smoother and better experience in the future.
Kind regards,
My Trendy Phone
Very good order process and good…
Very good order process and good product. Just the delivery time was longer as expected.
20 May 2025
Unprompted review
I'm still waiting for the delivery
I'm still waiting for the delivery. Haven't reveived the goods yet.
12 May 2025
Unprompted review
Reply from Mytrendyphone
Guten Tag,
wir entschuldigen uns für die Verzögerung bei der Lieferung Ihres Pakets. Wir verstehen, wie wichtig eine pünktliche Zustellung ist, und versichern Ihnen, dass wir so schnell wie möglich eine Lösung finden werden.
Unser Kundenservice wird Sie umgehend per E-Mail kontaktieren, um das Problem schnellstmöglich zu klären.
Vielen Dank für Ihr Verständnis und Ihre Geduld.
Mit freundlichen Grüßen.
I still don't have an order
3 April 2025
Unprompted review
Reply from Mytrendyphone
Dear Rastislav Řepka,
Thank you for your message.
We sincerely apologize for the continued delay and for the inconvenience this has caused. Please be assured that we are currently investigating the matter with the postal services in order to locate your parcel and determine the reason for the delay.
We kindly ask you to wait until 18/04, as we expect to have more information by then. If the order has still not arrived by that date, please contact us again, and we will take the necessary steps to resolve the issue.
As a gesture of apology for the waiting time, we will issue a refund for the shipping costs.
Thank you for your patience and understanding.
Kind regards,
My Trendy Phone
Missing some abilities with the Web-Interface
- Missing the ability to switch between country stores: DE, AT, CH, FR
- Missing customer login for address, payment methods, history, favorites, documentation, ...
- Would prefer more search and filter capabilities
The ordered product is as described and works fine.
15 March 2025
Unprompted review
Reply from Mytrendyphone
Dear Philipp,
We sincerely apologize for any inconvenience you have experienced. We have sent you an email with all the necessary information on how to return the package to us.
If you have any further questions or need assistance, please do not hesitate to reach out.
Best regards.
Fast service and good quality and…
Fast service and good quality and prices!
9 January 2025
Unprompted review
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