I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
Company replied
Initially, I had a very frustrating experience with MyTickets regarding my refund after my flight was cancelled. Although the airline confirmed they had remitted the refund to the travel agent, I... See more
Company replied
This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.2
Poor
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Couldn't have been worse
I wanted to book a flight but their website wouldn't tell me how many pieces of luggage I would get. I called them and they said they weren't able to tell me how many pieces I'd get unless I had bought the ticket first. So they wanted me to commit to paying $450 before I find out if I can bring my stuff home. Probably the worst airline booking website I have used in my life. I will never be booking with them and I probably just avoided a scam.
11 August 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Raphael Haddad,
Thank you for sharing your experience with us. We're very sorry to hear that your booking experience was frustrating and did not meet your expectations. We understand how important it is to have all the necessary information before making a purchase, especially when it comes to luggage allowances.
Your feedback is valuable, and we will use it to improve our website and customer service. We apologize for the inconvenience you experienced and assure you that our intention is to provide clear and accurate information to all our customers.
If you have any further questions or need assistance, please feel free to reach out.
The flight is after two days and I…
The flight is after two days and I still didn’t get a confirmation email from them I don’t know if my flight is confirmed or no the whole thing is messed up.
1 August 2024
Reply from https://mytickets.ae/
Dear Faisal,
Thank you for your feedback, and I apologize for any inconvenience caused. We understand your concern, especially with your flight just two days away.
I have just resent the tickets to your email. Please check your inbox (and spam/junk folder just in case) to confirm. If you still have any issues, please let us know immediately, and we'll assist you right away.
Thank you for your understanding.
No refund despite a wait of 5 + months
I booked a ticket on 24 Dec 2023, for the date: 5 April 2024 the payement was successful, I received confirmation email with Order #4JRX07TX. However, in February 2024 the airline announced about the cancellation of the flight.
I contacted h t t p s : / / mytickets .ae/ to check if it was possible if it was reschedule. At first, they said Yes. But at the last moment they said they cannot do that. Then I requested for refund on April 7, 2024 I raised a request for refund. Despite the fact airline clearly specify on their website that the refund will be returned in 7 business days. I was informed by the h t t p s : / / mytickets .ae/ that refund will be given in 90 days. (as of today 124 days have passed)
Since then despite raising repeated request and chatting with their representatives, h t t p s : / / mytickets .ae/ has not returned the payment. They only give false promises.
Before giving my review on this website I have sent another email to them about the above-mentioned points. They should give an excuse that "they dont identify me as a passsenger or ther customer". I hope they read my email and this review and return my amount at the earliest.
6 August 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Md Habibullah,
We urgently check your order information and the status of your refund.
We ask you to wait a little longer.
We will update our answer here as soon as possible.
06/08
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered over the past several months.
After thoroughly reviewing your case, we understand the delays and lack of communication have been very distressing. Our team has decided to expedite the refund process before receiving a response from the airline. Today, we have processed the refund for the tickets.
Please check your email for confirmation of this refund. We hope this resolution meets your expectations and restores your trust in our services. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help and ensure that this matter is fully resolved to your satisfaction.
Thank you for your patience and understanding.
Live chat
Great support from the live chat in a timely manner and quick solution. Special thanks to Ms. Marta.
2 August 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind feedback! We're thrilled to hear that you received great support from our live chat team and that Ms. Marta provided a timely and effective solution.
We'll be sure to pass along your special thanks to her. If you need any more assistance, please don't hesitate to get in touch. We're here to help!
Reply from https://mytickets.ae/
Dear Amalie Amy C Periyan Miranda,
Thank you for your feedback.
We understand your concern regarding the waiting time for your tickets. We would like to inform you that the tickets were issued half an hour after you made the order and completed the payment. Please check your email, as we have sent the tickets to you.
If you have any trouble locating the email, please check your spam or junk folder. Should you still be unable to find the tickets, please do not hesitate to contact our customer support team, and we will assist you promptly.
Thank you for your patience.
many times i lost the time of payment…
many times i lost the time of payment as no way from you side to inform me that i should pay the fees of changing my flight, only sending email and that not enough to take care of what should do, you need to think of new way to inform your customers by calls, or text SMS for example
2nd: why i should pay 2 payment for adjust date and luggage ? it should be one payment in same time .
24 July 2024
Unprompted review
Reply from https://mytickets.ae/
Dear SHAABAN HUSSEIN Tolbah,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Try to avoid MyTickets
A. 2 of the 3 passenger names were misspelled.
I never misspellt a passenger name in my whole life. The company refused to help, and only due to British Airways devoted services we were able to embark.
B. MyTickets changed the flights 2 times! Ruined my vacation!
30 June 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Yair Nadah,
Thank you for your feedback.
We regret to hear about the issues you faced with your booking. We would like to clarify that we do not intentionally change passenger data to incorrect ones, as it is not in our interest to do so. We strive to ensure that all details are accurate and apologize for any inconvenience caused. We appreciate that British Airways was able to assist you in this matter.
Regarding the changes in your flights, we would like to inform you that these changes were made by the airline. We do not have access to alter flight departure times. Our role is to inform our customers about such changes as soon as we receive the information from the airline.
We apologize for any inconvenience this has caused and understand how it may have affected your vacation plans. Your satisfaction is important to us, and we appreciate your understanding in this matter.
Excellent service
Thanks to Iryna support and dedication, my request to refund will be processed in short time.
20 July 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your wonderful feedback!
We're delighted to hear that you received excellent service from Iryna. Her support and dedication are truly commendable, and we're glad she could assist you with your refund request.
Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future.
thanks Sofiia Melnyk
thanks Sofiia Melnyk
appreciated your quick support
13 July 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that Sofiia Melnyk provided you with quick support. We appreciate your kind words and will be sure to pass them along to her. If you need any further assistance, please don't hesitate to reach out.
Sara - Kudos!
Sara
Customer Care Service, 24/7
+16467818051
Sara is very prompt in her responses. although she's not the one who resolved the issue. but the fact that there is someone who's trying to assist you in times of confusions really feels great.
9 July 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback!
We are glad to hear that Sara from our Customer Care Service provided prompt responses and was there to assist you. We strive to support our customers effectively, and your appreciation is truly valued. If you have any further concerns or need assistance, please don't hesitate to reach out.
marta was helpful and answered all my…
marta was helpful and answered all my questions
4 July 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback! We're delighted to hear that Marta was helpful and able to answer all your questions. Providing excellent customer service is our top priority, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Very easy and fast services
2 July 2024
Reply from https://mytickets.ae/
Thank you for your positive feedback! We’re thrilled to hear that you found our services very easy and fast. Your satisfaction is our top priority, and it’s great to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Mytickets.ae. We look forward to serving you again.
Very poor service on refund
Very poor service on refund. It has been six months I have not received my refund for the canceled tickets. the worst part it the tickets were not canceled by me but the airlines. It is better to pay more rather than wait for the refund which seems very difficult or near to impossible. This ticketing platform is cheating passengers in the name of refund. I doubt they have intentions to pay your money. Please avoid using this website.
19 February 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Deepak Agarwal,
We sincerely apologize for the delay in processing your refund. We understand your frustration and regret the inconvenience this has caused you.
We want to inform you that our agency processed the refund on June 19. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services. We are committed to resolving this issue for you as quickly as possible. If you have any further concerns, please do not hesitate to contact us directly.
Worst online travel ageny I have dealt…
Worst online travel ageny I have dealt with.
I booked my ticket and bcoz of death case I had to amend the flying dates, so bcoz of their weird process I have to send a kind request to them first and wait for their reply.
5 hours passed now and I have never heard from them while I'm requesting for same day flight!!!
I keep calling and chasing them and their answer was that I should have sent the request 24hrs before,, my deep apology dear respectable travel agency bcoz my family member didn't write to us to notify of his death!!!
Such unprofessional people to deal with, slow process while on other websites you can go directly change the booking and pay for it and that's it. But unfortunately, I didn't know how weird you are until I dealt with you.
To update you guys, finally after calling Emirates Airlines and begging them to assist us considerg the emergency case, we were assisted only by Emirates Airlines manager who approved amending the tickets through the airlines, bcoz they are more human and know how to assist others, and after 9 hours of submitting our request to mytickets they replies to us asking for a payment of 3700 aed, while Emirates Airlines charged us 1560AED.
At the end mytickets agency not only unprofessional but they are also scammers, unreliable and hungry for money. good luck with your stupid business scammers!!
15 June 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Marina Monir,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the unfortunate circumstances surrounding your travel plans. Please accept our sincere condolences for your loss.
We aim to provide an efficient and compassionate service, particularly in emergency situations, and it is clear that in your case we did not meet these standards. We understand the frustration caused by the delay and the process you have had to go through. Your feedback highlights areas where we need to improve, including handling emergency requests and ensuring timely responses.
We are reviewing our procedures to ensure we can offer more immediate support in emergency situations. Our goal is to provide a seamless experience for our customers, and we are sorry that this was not the case for you.
Regarding the cost of changes, we as an intermediary receive different prices from the airline for adjusting the ticket than the airline can offer directly to the passenger.
Thanks again for the feedback. We hope to be able to improve our service for you in the future.
Reply from https://mytickets.ae/
Thank you for sharing your positive experience with us. We are delighted to hear that Iryna Basara was very helpful to you.
Providing excellent customer service is our top priority, and we are thrilled that Iryna was able to assist you effectively. Your feedback is greatly appreciated and will be shared with Iryna and the rest of our team.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
There is a reason why they have more 1 star reviews than anything
I wish I read the previous reviews before purchasing our tickets. I always like to give a company the benefit of the doubt when reading reviews but unfortunately the reviews for this company speaks VOLUMES.
We purchased return flights to Dubai from Dublin, the company changed my partners last name and middle about and we did not realise. When checking in at the airport is when we first found this out, the airline was unable to change the name at the desk due it being booked through a third party, we called the company and they told us it was to late to change his name and nothing they could do (very rude and very unhelpful both at the same time). We ended up having to buy him a new ticket FOR THE NEXT DAY because it was to late to purchase for the flight we were meant to be on. Due to funds, I had to go on without him and wait for him in Dubai. This was the most devasting start to a once in a lifetime holiday. When we got to Dubai, we contacted the company to change my partners name for the flight home but got told his flight home was cancelled for him as he didn't get on the first flight... Again, would not listen to what we had to say or even try to fix the situation. We ended up having to pay £1400 EXTRA to get my partner there and back. Raised a complaint when we returned home and of course they didn't want to know about it, wouldn't respond to my emails or even try to look into it. I raised a dispute with my bank for them to look into this and they found the company at fault and thankfully refunded us the money back for my partners original flights which wasn't even half of what we ended up having to pay in the end. I am just glad they don't have the money for it anymore. Of course, now the company won't stop emailing me trying to make heads or tails of what they done wrong and threatening me for doing this with the bank.
This company was cheaper than others when we were booking our flights, so of course went with them, giving them the benefit of the doubt. But honestly, if you can learn anything from this, it is to always book directly with the airline, the stress and upset we were caused was heart-breaking. This is a scam of a company and don't deserve to be operating.
28 March 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Kirsten,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
(Update: Refund issued) Wrong airlines booked by myticket!!!! refund still not done!!!
Update: Refund has been issued immediately. Thank you for the quick turnaround post raising issue. Increasing my rating from 1 to 3 stars for the same.
Request no: Request 14027203 Horrible horrible experience. I was given misleading information while booking this flight that it is in Air Astana airlines. The issued ticket showed Air Astana and the Mytickets.ae website also showed Air Astana in my booking even now. When I couldn't find details of the PNR on Air Astana, I contacted Air Astana customer care and to my shock, they told that there is no such flight with Air Astana. When I contacted mytickets.ae, they apologized on chat and admitted they gave me wrong ticket which actually belongs to FlyArystan. But the PNR didn't even work on FlyArystan website and neither did I want to travel with that airlines. When their customer support coudn't help me with the issues 5-6 hours before the departure too, I had to book another flight and raised a refund request which to my shock, MYTICKETS CLOSED WITHOUT ANY REASON!!!!!
I raised another request on 21 April and it is open till today after one month. When i contact their chat they say airlines reply is awaited which is completely nonsensical as this is a mistake from mytickets side and their chat support also admitted that and no airlines response is required for my refund. Hoping the issue will be resolved after i post here.
21 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Romil Singh Chauhan,
Thank you for reaching out and sharing your feedback. We deeply regret the inconvenience and frustration caused by the incorrect airline booking and the subsequent challenges you've faced in getting your refund.
Upon reviewing your case, it is clear that there was an error in the booking process that resulted in the issuance of a ticket for the wrong airline. We sincerely apologize for the misleading information and the difficulties this has caused.
Regarding your refund request, we acknowledge that this has taken an unacceptably long time to resolve. We have taken immediate action to process your refund, and I am pleased to inform you that the amount for the ticket purchased at the airport on May 22 has been returned. You should see the refund reflected in your account shortly, if not already.
We understand how critical timely and accurate service is, and we are committed to improving our processes to prevent such issues from occurring in the future. Your feedback is invaluable in helping us enhance our service.
If you have any further questions or require additional assistance, please do not hesitate to contact us. Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Be Cautious
The booking process is complex. The amount mentioned is not final,you feel trapped when the amount is withdrawn from your account. The response and the issuance of the ticket is confusing,I got the mail in my junk and it doesn't include the reference until I contacted them. Generally, it wasn't pleasant experience though at the end I got the ticket confirmed.
19 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback. We apologize for any confusion or inconvenience you experienced during the booking process. We strive to make our process as clear and straightforward as possible, and we appreciate your input on how we can improve.
Regarding the payment, we can confirm that you were charged exactly the amount displayed on the payment page. We understand how important transparency is, and we aim to ensure all costs are clear before finalizing your booking.
We regret any confusion caused by our email communications. Sometimes, emails may end up in the junk folder, and we are actively working to improve this aspect of our service. We appreciate your patience and are glad to hear that your ticket was eventually confirmed.
Thank you for bringing these issues to our attention. We value your feedback and are committed to enhancing our customer experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you so so so much about your fast…
Thank you so so so much about your fast reply.. I feel so comfortable with you.. you are really great person. With you, no worries ..
17 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our quick response has made you feel comfortable and at ease. Your satisfaction and peace of mind are our top priorities.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have a worry-free experience with us.
Thank you once again for your trust and support. You're a valued customer, and we look forward to serving you in the future!
i had issue and solved quickly
thank you for the quick reply and solving my problem with my email address and thanks a lot for the help i was worried
16 May 2024
Unprompted review
Reply from https://mytickets.ae/
You're very welcome! We're delighted to hear that we could swiftly resolve the issue with your email address and alleviate your concerns. Providing prompt assistance is a top priority for us, so please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!
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