MySweetSmile Reviews 8,058

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,283 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in making teeth feel clean and appear whiter, with many noting a visible difference in shade and reduced staining. The delivery service is consistently highlighted as fast and efficient, with orders often arriving quickly and well-packaged. The ordering process is generally described as easy and straightforward, and the company's customer service is commended for being helpful and responsive in resolving issues. However, some people were dissatisfied with the product not working for their teeth, reporting no change in color even after extended use. A few other people also felt that their orders were significantly delayed or that the company was unhelpful with refund requests for ineffective products.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the whitening powder,... See more

Quality

Clients share positive opinions on quality, with many reviewers reporting that the products work well and... See more

Delivery service

Consumers find delivery service to be positive, often highlighting its speed and efficiency. Many reviewers... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the easy and quick ordering... See more

Service

Reviewers highlight positive aspects of service. Customers are very pleased with the service, describing it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery Product works but don’t be fooled into thinking it’s sparkling white - defo big improvement I’m 63 & don’t expect to sparkle bright white but absolutely better than my teeth were

Company replied

Rated 4 out of 5 stars

Definitely helps with making your teeth less yellow. Really happy with the results, as a 60+ person I was sceptical that it would work but decided to try. Just finished my first pot and have reorde... See more

Company replied

Rated 5 out of 5 stars

Been using MySweetSmile for a few months now & the products are actually really nice to use, not an instant white on your teeth but definitely a lighter shade & a nice shiny finish. Does make your tee... See more

Company replied

Rated 5 out of 5 stars

Delighted to find a flouride toothpaste that is completely mint-free, but still has a refreshing flavour. I have lichen planus in my mouth so I have to avoid sodium lauryl sulphate, and mint flavours... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetic Products Manufacturer
  5. Cosmetics Store
  6. Toiletries Store

About MySweetSmile

Written by the company

mysweetsmile

Over 1 Million Smiling Customers

When it comes to safe, effective and innovative oral care solutions, you can trust MySweetSmile. Recommended by Dentists, our products are 100% peroxide-free and enamel-safe to ensure visible results without any sensitivity or irritation.

Award-Winning Products

  • Voted 'Best Teeth Whitening Brand of 2023 & 2024' by The Independent Newspaper.
  • Amazon's #1 Best-Selling Teeth Whitening Products.
  • Clinically-Proven & Dentist-Approved

Our Delivery Promise

At MySweetSmile, we strive to provide our customers with the very best service possible. We’re proud to successfully deliver thousands of orders per month, however, we’re aware that the occasional delivery issue can still occur.

We’re committed to the happiness of our customers and we want you to feel satisfied with how you receive your order. In the rare event that your order goes missing, we can always guarantee that we’ll deliver a replacement as quickly as possible.

We're Here To Help

If you do experience any problems with your order, or have any questions about our products, please email our Smilecare Experts at help@mysweetsmile.com and we will respond to your concern within 24 hours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just makes my teeth whiter

Just makes my teeth whiter

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Philip,

Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile. We’re so glad it’s making a positive difference for you.

Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at help@mysweetsmile.com.

Thanks again for sharing your experience, it made our day!

- Mary

Rated 5 out of 5 stars

Good service product works well

Good service product works well

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Shaun,

Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile. We’re so glad it’s making a positive difference for you.

Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at help@mysweetsmile.com.

Thanks again for sharing your experience, it made our day!

- Mary

Rated 5 out of 5 stars

Was really good does exactly what is…

Was really good does exactly what is promised, I loved using it as a smoker and coffee drinker , and being over 60 years old I thought it probably would not work, but it did I recommend this product was a month ago I used it but unfortunately havnt been able to afford it for a while the date is today's date as can't remember the date I started using it honest review

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Julie,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Mary

Rated 5 out of 5 stars

All the products work!

All the products work!! I’ve had so many compliments about my teeth…I used to hate smiling, but now I can’t stop!! People say that my smile is my best asset, so I’m thrilled!! Thank you!!

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Linda,

Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile. We’re so glad it’s making a positive difference for you.

Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at help@mysweetsmile.com.

Thanks again for sharing your experience, it made our day!

- Mary

Rated 4 out of 5 stars

Great product

Arrived quickly
I really rate it. Has certainly made a difference

16 November 2025
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Alison,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Lauren

Rated 5 out of 5 stars

I’ve noticed this has made a big…


I’ve noticed this has made a big difference to my teeth they are much brighter. The delivery was very quick.

4 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Pauline,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 5 out of 5 stars

Ordering was straightforward and…

Ordering was straightforward and quickly delivered, the strawberry powder was great and it’s actually working. Very happy ❤️

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Angela,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 5 out of 5 stars

Very good service.

15 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Alison,

Thank you so much for taking the time to share your feedback with us!

Delivering a premium service is incredibly important to us, so hearing that you are happy with your experience is incredibly rewarding for our entire team. We work hard behind the scenes to ensure that every interaction you have with us is seamless and positive, so knowing you received very good service means a great deal.

Thank you for choosing MySweetSmile. We are incredibly grateful for your support and look forward to welcoming you back whenever you are ready to refresh your smile care routine!

- Mary

Rated 5 out of 5 stars

Great product really does work would…

Great product really does work would definitely recommend.

1 October 2025
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi David,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 5 out of 5 stars

Have been using this for a few years…

Have been using this for a few years now and I love it, my gums are very sore at the moment, so hoping you have something that could me. Many thanks.

1 June 2025
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Carol,

It’s wonderful to hear you’ve been enjoying your MySweetSmile experience over the years — thank you so much for taking the time to share your feedback. We’re truly grateful to have you as part of our community.

We’re sorry to hear your gums are feeling sore at the moment. You may find our Hyaluronic Gum Serum helpful, as it’s specifically designed for sensitive or irritated gums. It’s 100% peroxide-free, gentle, and dentist-approved. Hyaluronic Acid is a naturally occurring substance in the body, making it well-suited to sensitive tissue.

If there’s anything else you need or if you have any questions, please don’t hesitate to reach out to us at help@mysweetsmile.com — we’re always here to help.

Thank you again for your lovely review; it really brightened our day.

- Lauren

Rated 5 out of 5 stars

Efficient service and effective products

Simple and easy to purchase.

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Ann,

Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile. We’re so glad it’s making a positive difference for you.

Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at help@mysweetsmile.com.

Thanks again for sharing your experience, it made our day!

- Mary

Rated 5 out of 5 stars

You'll love their products

Excellent products,and the staff are helpful and friendly,very quick delivery,would highly recommend you try, you won't be disappointed.

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Mark,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 5 out of 5 stars

I suppose I now do have a sweet smile!

My Sweet Smile has made my morning black coffee a completely stain free habit! I am not a dentist but, the more even, whiter shade all my teeth have become is noticeable and does not feel like I have over brushed or bleached them. So in my experience, it works. I have just begun using the enamel serum too.

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Olwen,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Mary

Rated 4 out of 5 stars

Very good but more expensive than others

Very good but more expensive than others

30 November 2025
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Lisa,

Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with the quality of your experience.

While we understand that price is an important consideration, our products are made with premium, dentist-approved ingredients that are 100% peroxide-free, enamel-safe, and backed by the Dermatest® 5-Star Seal of Approval. Many of our products are also highly concentrated, offering long-lasting value when used as directed.

If you ever have any questions, please feel free to reach out to us at help@mysweetsmile.com — we’re always happy to help.

- Lauren

Rated 5 out of 5 stars

Teeth look much brighter

Teeth look much brighter

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Jacqui,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 4 out of 5 stars

Makes me want to smile again

Great product, great results and easy to use

10 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Robbie,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Lauren

Rated 5 out of 5 stars

Works a treat !

Having tried most whitening products on the market, I did not have high hope for this product. Boy was I wrong. I am no longer embarrassed to smile. I am mid 50s and had ageing discoloured teeth (all my own lucky to say) but they are white again . I use it twice a day and have been using it for a week now. Genuine, real review.

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Sarann,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Mary

Rated 5 out of 5 stars

I really like this tooth powder

I really like this tooth powder. Seems to be brightening my teeth (which can never be white, cos antibiotics in childhood) but also tastes great and makes them feel all smooth and shiny!

16 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Linda,

We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.

If you ever need help or have questions about your products, don’t hesitate to reach out to us at help@mysweetsmile.com. We’re always happy to help.

Thank you again for sharing your positivity and being part of the MySweetSmile community!

- Mary

Rated 5 out of 5 stars

Great product ….getting results after 2…

Great product ….getting results after 2 weeks

14 May 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Tony,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

Rated 5 out of 5 stars

The difference of our teeth in a very…

The difference of our teeth in a very short time is amazing

16 April 2026
Unprompted review
MySweetSmile logo

Reply from MySweetSmile

Hi Thomas,

It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.

If there’s ever anything you need or questions we can help with, just email us at help@mysweetsmile.com. We’re always here for you.

Thanks again for brightening our day with your review!

- Mary

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