Mystiquejerseys Reviews 66

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Absolutely blown away by the quality and service from Mystique Jerseys in Fermanagh! ⭐⭐⭐⭐⭐ From start to finish, the whole experience was top-class. The attention to detail is unreal— you can t... See more

Rated 5 out of 5 stars

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... See more

Company replied

Rated 2 out of 5 stars

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the wei... See more

Company replied

Rated 2 out of 5 stars

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me. Bought this for a jersey addict expecting to get a uniqu... See more

Company replied

Company details

  1. Soccer Store

Written by the company

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Contact info

4.1

Great

TrustScore 4 out of 5

66 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely blown away by the quality…

Absolutely blown away by the quality and service from Mystique Jerseys in Fermanagh! ⭐⭐⭐⭐⭐

From start to finish, the whole experience was top-class. The attention to detail is unreal— you can tell real care and passion goes into every jersey. The quality of the material is brilliant too, comfortable, durable, and looks incredible both on and off the pitch.

What really stood out was the customer service. Friendly, professional, and genuinely helpful throughout the whole process. Nothing was too much trouble, and everything was delivered exactly as promised.

If you're looking for your favourite teams or jerseys that stand out and a service you can rely on Shane and everyone at Mystique Jerseys is the place to go. Couldn't recommend them highly enough!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Top quality

Ordered for xmas as presents for my dad and son. All delivered on time. Very happy with purchase will buy again

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Jerseys

3 jerseys and a jumper were purchased. All great selections, varied styles, colours and teams. I couldn't be more delighted.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service and product

Great service and product, my boys look forward to getting these every month as part of our subscription, first class company always top quality jerseys and we have built up a unique collections of jerseys and scarfs from all
Over the world. First class!!!!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

GREAT customer service

GREAT customer service! Any issues I have had all I did was email them first and they got back with me in a timely manner and we resolved whatever we had going on. I have purchased 15+ jerseys from Shane and he has been nothing short of pleasant to deal with. I will be ordering more in the near future and would HIGHLY recommend anyone else to also. Great product, great staff and a great company. Shane and Jason are both great to deal with.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

LATE DELIVERY, RUDE SELLER, FAKE SCARFS

WHERE TO START!
I would give a zero if I could....
First of all, I paid for 24 tracked shipping £10.00 and it didn't arrive on time, it was for my sons birthday present, after contacting Shane who runs the business he was extremely rude and defensive and i quote, he said "I can't see why your so upset" when i informed him the items hadn't arrived on time, and these were for a birthday gift.
I wasn't rude, i even stated it wasn't HIS fault but the fault of Royal Mail, but i just felt he needed to have been a bit clearer.
(can provide all emails as proof)

I ordered 7 x mystery scarf boxes, now the clue is in the title, I would have expected them to be separately packaged in a individual box, (given his brand name Mystique Jersey) How is this a mystery???

I saw another review from someone else stating this same thing for the shirts but there wasn't an option to add a box with the scarfs!!

And lastly I believe that these are NOT GENUINE scarfs they all have exactly the same labels on, from exactly the same maker and place, the labels are exactly on the same place on each scarf...
we have bought genuine scarfs before, these are not it.
HAVE PHOTOS AS PROOF.
And to add insult to injury they were just thrown in to a shipping bag, and not well packaged either I might add.
(Have photos as proof)
And lastly when I contacted him about this he called my demands (lol) (which were asking if my items were going to be delivered as they were for a gift) ENTITLED AND UNPRECEDENTED!!
I HAVE ALL EMAILS AS PROOF & NOT ONCE WAS I ENTITLED!
GUY HAS NO CUSTOMER SERVICE SKILLS!!

AVOID AT ALL COSTS THERE ARE BETTER SELLERS OUT THERE, FOR THE SAME PRICE
SEE OTHER REVIEWS FROM OTHER DISAPPOINTED CUSTOMERS, If you doubt my review.

3 December 2025
Unprompted review
Mystiquejerseys logo

Reply from Mystiquejerseys

Hi Victoria,

I will address your review very quickly, as we have already 20 emails explaining the issues you have mentioned.

1. Your order was delivered on time. Ordered on Black Friday weekend and delivered in 2 working days. We did not over promise and state it would be delivered in 24 hours. We did tell you before dispatch it would not be delivered in 24 hours. We cannot be anymore clearer than this.

2. We do not sell mystery scarf boxes. This is something you have assumed, as it is not pictured in boxes, not stated in the product description or the title of the item you have purchased.

3. We are a fully legal trading business and only sell genuine goods.

Lastly, we delivered the exact item you purchased and in the timeframe we stated. We did not underdeliver.

A return and refund was offered, but customer did not wish to avail of this.

Rated 1 out of 5 stars

Really disappointed.

Really disappointed.
Box turned up damaged in the incorrect packaging (wasn’t branded like on website). Was informed that i would have to pay to get correct box delivered.
Wouldn’t usually care about packaging but it is a gift.

22 November 2025
Unprompted review
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Reply from Mystiquejerseys

Customer wanted a new box sent out for free.

We agreed to not charge for the new box and give it to the customer for free to save any hassle, providing the customer covered the shipping off this (£2.99).

Despite us wanting to help the customer, the demands of this customer were unfair and they have now left a 1 star review.

Damaging and unjust.

A return and refund of the product was offered but this was also declined.

Rated 5 out of 5 stars

Was looking for a present for my…

Was looking for a present for my brothers 20th birthday and stumbled across this brand. Saw the premium box and said “I’ll give it a go”. Ended up arriving ahead of schedule and included a jersey, three cards, a programme from 1988! And a scarf. All very cool and unique items. Will definitely be buying one for myself this Black Friday weekend.

21 November 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you Zach!

So glad to hear your brothers 20th present was a success!

Have a lovely upcoming holiday season!
Shane

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Would not recommend.

27 August 2025
Unprompted review
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Reply from Mystiquejerseys

Customer wanted to return a shirt which they took the tags off and wore. We refused this request.

This customer was responded to promptly, politely and in a very timely manor. At no point would we say that awful customer service was provided.

Rated 5 out of 5 stars

Awesome

Great communication ✅
Fast delivery ✅
Fantastic quality ✅

Thank you!!

Craig

9 August 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you so much for the review Craig!

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier! Ordered a mystery jersey as a gift for my brother and it was an absolute hit. Delivery took about 3 days, but 100% worth the wait. The quality of the jersey is top-notch and the surprise factor made it even better. We both had fun guessing which team it would be, and when he unwrapped it, his face lit up. got an la Galaxy jersey which is really cool.
Perfect for footy fans who want something a bit different and exciting. I’ll definitely be ordering again (this time for myself!). 10/10, cheers for the brilliant service and jersey!

4 August 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you for the review Chris!

Rated 2 out of 5 stars

Avoid ‘weird and wonderful’

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the weird and wonderful were neither weird or wonderful, I received two Indian Super League shirts that were pretty standard, which both had 900 rupee price tags, which is roughly £8 each, which is horrendous value for £35.
They replied saying ‘you can’t get them for cheaper in the UK’, I found both shirts on classicfootballshirts for £12.99

29 July 2025
Unprompted review
Mystiquejerseys logo

Reply from Mystiquejerseys

Hi Matt,

Thanks for your order and for taking the time to leave a review. If you were unhappy, why did you not contact us first?

Our following reply is accurate.

These shirts are not available for £12.99 in the UK, this is a blatant lie.

Just to clarify a few points:

You purchased the Premium Mystery Box at £44.99 and received:

1x Puma Football Shirt – RRP £79.99

1x Scarf – RRP £7.99

1x Badge – RRP £1.99

1x Packet of cards – RRP £1.00
Total Value: £90.97

As for the Weird & Wonderful shirts – these are intentionally selected from teams and leagues that are harder to find in the UK and Europe.

The goal is to offer something unusual and not easily available elsewhere. While local currency tags may reflect domestic retail pricing, they do not account for the costs of importing, customs, international shipping, and the effort it takes to source these shirts – all of which contribute to the final value. You cannot receive this shirt in the UK, cheaper than what you have paid for the price of the boxes.

We understand that the style or obscurity of certain teams may not be to everyone’s taste, but that’s part of the mystery. We make this clear in the product description of these weird and wonderful boxes.

Given the effort, rarity, and value of what was included in your order, we feel your review doesn’t accurately reflect the product or the service provided and it is highly disappointing to leave a small business a poor review instead of contacting us. We do offer exchanges and refunds.

If there’s anything else you’d like to discuss, we’re always happy to chat further.

Best,
Team Mystique

Rated 2 out of 5 stars

Feel like I've been done over ordered…

Feel like I've been done over ordered for my son paid 43.99 (including shipping) for a Leeds rhino's one to come with still some of the label of sports direct which online is £16 I mean what a cheek 🤔

11 July 2025
Unprompted review
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Reply from Mystiquejerseys

Hi, we’re sorry to read this, especially as we didn’t receive any contact from you before this review. This is a shame.

If you had reached out, we would’ve been happy to look into the order and help resolve any concerns you may have in regards to pricing or the shirt received.

Feel free to email us directly at info@mystiquejerseys.com

Rated 5 out of 5 stars

Smooth Process, Great Quality

Ordered a shirt and it was a little snug, paid for the return label (which netted out because I got 10% off the first purchase!), and was promptly exchanged for a new size. Then got a nice voucher for repeat custom. Super easy to deal with, great communication, and great quality shirt. Love it.

11 June 2025
Unprompted review
Mystiquejerseys logo

Reply from Mystiquejerseys

Thank you for the 5star review!

Rated 5 out of 5 stars

U11 team end of season award

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and perfect fits all around. You helped make the end of our season something they'll never forget. Legends!

7 April 2025
Unprompted review
Mystiquejerseys logo

Reply from Mystiquejerseys

Thank you for the 5star review! Glad to hear these jerseys were a hit with the kids!

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