Mystic Perfume Reviews 459

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its authentic, high-quality products, often highlighting the impressive selection of niche and luxury scents, including hard-to-find items. Many appreciate the unbeatable prices, noting they are significantly lower than retail and often the best found online, making it easy to return for future purchases. Reviewers frequently commend the fast and reliable shipping, with products arriving quickly and often earlier than expected. The packaging receives high praise for being exceptionally secure and protective, ensuring items arrive in perfect condition. However, some customers experienced issues with delivery, including lost packages and delays beyond the stated delivery time. A few reviewers also reported receiving products that leaked in transit or questioned the authenticity of the fragrances, stating they smelled watered-down or had concerns about their origin.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the authenticity and quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Price

Users describe positive interactions with price, consistently highlighting great and amazing prices, with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the authenticity and high quality of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting excellent communication, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mystic Perfume has been my go-to fragrance shop for over a year, and they’ve never disappointed me — not once. They always have exactly what I’m looking for, including hard-to-find niche and luxury... See more

Company replied

Rated 5 out of 5 stars

I ordered channel no5 eau de perfume authentic very well packaged and at £65 for a 100 ml bottle couldn't be happier. I can't get this price anywhere I've been abroad and I am well travelled. Thankyou... See more

Company replied

Rated 5 out of 5 stars

Mystic Perfume Nghia Tran is the best! 🙌 I grabbed a Baccarat Rouge tester and wow—it’s A1! I didn’t realize how much I missed this scent until now. The shipping was super fast, communication was on... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Mystic Perfume, and I’ll admit I was a little worried about watered-down scents like I’ve experienced elsewhere. But everything arrived packaged beautifully, shipp... See more

Company replied


Company details

  1. Perfume Store

Written by the company

At Mystic Perfume, whether you’re a fragrance enthusiast or just beginning your scent journey, we’re here to help you discover perfumes that suit your style. Based in Houston, Texas, we are an independent perfume discounter dedicated to bringing you authentic fragrances without the premium price tag. Our collection includes full-sized bottles as well as hand-decanted travel sizes, carefully prepared from genuine fragrances. While we are not affiliated with the brands or manufacturers, we ensure that every product we offer is 100% authentic and sourced from trusted suppliers. For more details, please refer to our Terms & Conditions or contact our customer service team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and fast shipping and it’s…

Great price and fast shipping and it’s the real deal. Great company highly recommend.

23 February 2026
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much! We’re glad you loved the price, fast shipping, and authenticity. We truly appreciate your recommendation! ✨😊

Rated 5 out of 5 stars

Fast delivery and communication

Fast delivery and communication. Nice presentation and sample pump that works very well.

23 February 2026
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much! We’re glad you loved our service and products. We truly appreciate your support! ✨😊

Rated 5 out of 5 stars

The fragrance was packaged well and got…

The fragrance was packaged well and got to my house and not even four days super fast shipping. I really like Mystic perfumes.

23 February 2026
Mystic Perfume logo

Reply from Mystic Perfume

Thank you! Happy to hear this, it means a lot to us ✨😊

Rated 5 out of 5 stars

Good

Shipping is always fast. Items packaged securely even samples. I haven’t had any problems with them. My experience so far is a 10/10. I haven’t to deal with customer service so far.

23 February 2026
Mystic Perfume logo

Reply from Mystic Perfume

Thank you for the 10/10! Glad everything arrived fast and secure. We appreciate your support ✨😊

Rated 4 out of 5 stars

Fast delivery

Fast delivery ! It is amazing .

18 February 2026
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

That's what we try to aim for 😌 Thanks for your support ✨

Rated 5 out of 5 stars

Great prices and fast shipping

Great prices and fast shipping. My new go to for fragrances

5 February 2026
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Glad to have you with us. We will not disappoint ☺️

Rated 5 out of 5 stars

LEGIT

Great price, authentic Creed Absolu fast shipping despite the bad weather!

28 January 2026
Mystic Perfume logo

Reply from Mystic Perfume

Bad weather couldn’t slow us down 😌 Appreciate your support. Glad it arrived fast and you’re enjoying it ✨

Rated 5 out of 5 stars

Mystic Perfume is 5 stars.

I shopped with this brand and the seller is stellar. He provides excellent customer service, fast and secure shipping. My bottle arrived quickly and the juice smelled absolutely amazing. I will definitely shop with Mystic Perfume again.

28 January 2026
Mystic Perfume logo

Reply from Mystic Perfume

“Stellar” we’ll take that 😌 Appreciate your support. We are glad everything arrived fast and you’re enjoying it ✨

Rated 5 out of 5 stars

Amazing experience with mystic as…

Amazing experience with mystic as always i've bought from them around 5 times everytime shipping is amazing and i have no problems with the fragrance.

28 January 2026
Mystic Perfume logo

Reply from Mystic Perfume

5 times already? We might have to make you part of the team soon 😄
Appreciate you trusting us every time. It means a lot ✨

Rated 5 out of 5 stars

Great site to purchase your fragrances

Great site to purchase your fragrances. They offer great pricing, fast shipping, and excellent customer service.

29 September 2025
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much!!!! We appreciate your kind words and support. It means a lot to us ✨

Rated 5 out of 5 stars

I’m sharing this experience so other…

Final Update: After stepping back, I want to acknowledge that Mystic Perfume applied their stated policy consistently, and I respect that policy is policy. My initial frustration came from the timing around the holiday season, but that reaction was mine, not a reflection of the professionalism shown by Mystic. Their communication was courteous, their products are authentic, and they run a well-operated business. I appreciate the clarification they provided and wanted to update my review to reflect a fairer, more balanced perspective.

12 January 2026
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Hi Michael,
Thank you for sharing your experience.

We understand how timing can be frustrating, especially during the holiday period. However, our return policy states that return requests must be submitted within 14 days of the carrier-documented delivery date. According to UPS tracking, your order was delivered on December 27, which means the return window concluded on January 10. Your return request was received on January 11, which falls outside of the eligible return period.

We always aim to be fair and helpful, and we had already worked with you in good faith on pricing and fees prior to this request. However, once the return window has passed, we must apply the policy consistently for all customers.

Our return policy is published on our website and available prior to purchase so expectations are clear.

We appreciate the opportunity to clarify and thank you for your understanding.

Mystic Perfume Team

Rated 5 out of 5 stars

Mystic perfume…

8/10 the scent is long lasting for a reasonable price

3 January 2026
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you, Jeneffer Bejerano! We’re glad you enjoyed the long-lasting scent and found it great value for the price ✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look