The product is nice overall, and staff is even nicer! The brand's concept makes the experience more engaging and creates a strong connection with the customers.
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Hi everyone, I see that many people have been scammed by Mistershirt here. They replayed to my review claiming that they will resolve my problem but they never reached out to me. Please, tell me is th... See more
Company replied
We ordered 3 shirts and received two from Indias Teams and VfB Lübeck from German 3rd Division + Mystery short, also India. One of the shirts didnt fit so we send it back and received a new one, thi... See more
Company replied
Pleasantly Surprised! I took a chance on a mystery shirt and wasn’t sure what to expect — but I’m seriously impressed. The packaging was neat, delivery was fast, and the shirt I got is an absolute g... See more
Company replied
Company details
Written by the company
Mystershirt is the number one seller in mystery football shirts. We offer an innovative, new way to buy football shirts. Of course, a mystery box concept is always excitement, which is why we give 100 days for returns. Also, on our website, you can specify which clubs, leagues, colours you do or prefer not to receive. Buying mystery football shirt boxes is the new way to go!
100 days return!
Return your order up to 100 days with Mystershirt
Contact info
Rozenlaan, 2840, Rumst, Belgium
- hello@mystershirt.com
- mystershirt.com
Replied to 98% of negative reviews
Typically replies within 1 week
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We ordered with friends and all got the…
We ordered with friends and all got the same shirt

Reply from Mystershirt
Nice Work
Nice Work, Nice Jerseys. I would order again anytime, as the quality was excellent and the order always arrived so quickly.

Reply from Mystershirt
3 Shirts, Mystery Short + Exchange
We ordered 3 shirts and received two from Indias Teams and VfB Lübeck from German 3rd Division + Mystery short, also India. One of the shirts didnt fit so we send it back and received a new one, this time West Papua which is amazing.
Love the idea and that you get a jersey that you‘d have never thought of, but the amount of India was too high (maybe just bad luck). Still would totally recommend.
Shipping and return also went fast and smooth

Reply from Mystershirt
The Delivery is a Disgrace i payed for…
The Delivery is a Disgrace i payed for the Fast Delivery im still Waiting its 6 Days since i ordered

Reply from Mystershirt
Nice Surprise
There some repetitive items from what I have seen and ordered but overall I am pleased!

Reply from Mystershirt
Good
Shipping was fast, quality is good. Sadly got 2 times the same shirt tho.

Reply from Mystershirt
The quality of these shirts are not…
The quality of these shirts are not good. I dont like it.

Reply from Mystershirt
Definitely Recommend!
Randomly got recommend this company. I thought this would be a fun way to start and now continue my kit collection. This is really cool if you'd like to surprise yourself or someone else. The kit is true quality and I love what they stand for at mystershirt. Absolutely fantastic definitely grabbing more.

Reply from Mystershirt
It was my birthday so i wanted to get…
It was my birthday so i wanted to get something special which i did tell the company . I said a nice design aswell . Then they gave me a rubbish Indian team that I didnt even know about . I waited a week just to get a shirt worth 8 £ when I payed 50 £ I have contacted them and they haven’t even replied. Overall very annoyed . How am I even suppose to send it back to get a refund . My mom bought this for me and is saying it was a scam which I agree with

Reply from Mystershirt
Good Quality, Very bad support
In general the quality of the ordered retro jersey is pretty good. However it was delivered with the wrong size (L instead of M). Things like this can happen and I would not have any problems so far. However, the support now was pretty bad. I ordered another jersey in size M after I had some chat with the support and clarified that I can replace the jersey. Now another support member wrote back that only one retro package per person is allowed and that I can instead have a premium package. First of all: nothing like this is written on the web page and if you want to handle things like the support said just technically implement it on your page to already manage expectations earlier. Now second all further tries to clarify this via the support just ended up with the same answer of the support. To be honest after nearly 3 weeks I am pretty pissed now and I further insist more and more on getting my ordered retro jersey. Also in case I do not get any further answer I might just revoke everything but will never come back as customer. Just from this one time contact it seems to be a very bad support. Two stars only because of the jersey quality and initial delivery.

Reply from Mystershirt
Really cool idea
Really cool idea! I’ve really enjoyed my mystery shirt and I’ll surely order something else in the future!

Reply from Mystershirt
Don’t order there! Only Gastore and sending wrong sizes
Don’t order there. They are sending Kids Shirts in wrong sizes, knowing that, and than you got the whole hassle in organizing the shipping back! All the shirts are bad labels too, only Gastore in 3 orders with 5 shirts.
If you want that kind of stuff with good shirts and in the sizes you ordered, there are better companies doing the same thing!

Reply from Mystershirt
Still no jersey after more than a week, poor communication and delivery issues
Order number: #MS6108700
I found Mystery Shirt on Instagram and was really excited about the concept paying for a surprise football jersey sounded fun. But my experience has been frustrating and disappointing.
I placed my order on July 22nd, and as of today (August 3rd), I still haven’t received anything.
Their website promises 1–4 days Europe Express Delivery, but it’s been far longer than that. After placing the order, I was sent a DHL tracking number that didn’t work. I contacted customer service, and they told me to wait three more working days and check again. I did and the tracking was still invalid.
I reached out again, and they said there was a problem with the DHL shipment and that they would send a replacement. They sent me a second tracking number, which also didn’t work. They apologized and said they were trying to resolve the issue with DHL.
But at the end of the day, I’ve been left without the product I paid for, without a working tracking number, and with poor communication from customer service throughout the process.
I was genuinely looking forward to this, but now all the excitement is gone. I wouldn’t recommend this service unless they improve both their delivery process and support system.

Reply from Mystershirt
10/10 would order again
10/10 I live in US and I got my jersey in a week. Bonus points the Jersey is fire it did not disappoint would order again!

Reply from Mystershirt
Just perfect
Super customer service, great shirt quality and authentic, very exotic and fast! I will surely buy again from here

Reply from Mystershirt
Bad support and delivery time
The orders a constantly late and when trying to contact their support on either mail or their website they don’t answer.
Order number: 143411

Reply from Mystershirt
Great shopping experience!
It was a good experience. Good flow in order, communication, follow-up comm. Everything was clear as a mountain stream.

Reply from Mystershirt
Scam, dont buy
I got a shirt from india from a team that i didnt even know that existed, when i check their web page, those shirts are not even worth 10 euros, dont buy here its a scam.

Reply from Mystershirt
Extremely happy with the shirt
Extremely happy with the shirt, great quality and very diligent team that are willing to help with everything.

Reply from Mystershirt
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