Mystershirt Reviews 1,442

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

The product is nice overall, and staff is even nicer! The brand's concept makes the experience more engaging and creates a strong connection with the customers.

Rated 1 out of 5 stars

Hi everyone, I see that many people have been scammed by Mistershirt here. They replayed to my review claiming that they will resolve my problem but they never reached out to me. Please, tell me is th... See more

Company replied

Rated 4 out of 5 stars

We ordered 3 shirts and received two from Indias Teams and VfB Lübeck from German 3rd Division + Mystery short, also India. One of the shirts didnt fit so we send it back and received a new one, thi... See more

Company replied

Rated 5 out of 5 stars

Pleasantly Surprised! I took a chance on a mystery shirt and wasn’t sure what to expect — but I’m seriously impressed. The packaging was neat, delivery was fast, and the shirt I got is an absolute g... See more

Company replied

Company details

  1. Soccer Store
  2. Clothing Store
  3. e-Commerce Agency
  4. Outdoor Clothing and Equipment Shop
  5. Sportswear Store

Written by the company

Mystershirt is the number one seller in mystery football shirts. We offer an innovative, new way to buy football shirts. Of course, a mystery box concept is always excitement, which is why we give 100 days for returns. Also, on our website, you can specify which clubs, leagues, colours you do or prefer not to receive. Buying mystery football shirt boxes is the new way to go!

100 days return!

Return your order up to 100 days with Mystershirt

You can return your order up to 100 days after delivery.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

We ordered with friends and all got the…

We ordered with friends and all got the same shirt

10 October 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi Dick,

We sincerely apologise for the inconvenience; this is certainly not our intention.

Unfortunately, I am unable to locate an order under your name, so would you kindly add your order number to this review? I will then contact you immediately!

Kind regards,
Seppe from Mystershirt

Rated 5 out of 5 stars

Nice Work

Nice Work, Nice Jerseys. I would order again anytime, as the quality was excellent and the order always arrived so quickly.

17 September 2025
Unprompted review
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Reply from Mystershirt

Hi Yusuf,

Thanks a lot for your kind words! Great to hear you enjoyed the jerseys and our fast delivery.

Kind regards,
Lander from Mystershirt

Rated 4 out of 5 stars

3 Shirts, Mystery Short + Exchange

We ordered 3 shirts and received two from Indias Teams and VfB Lübeck from German 3rd Division + Mystery short, also India. One of the shirts didnt fit so we send it back and received a new one, this time West Papua which is amazing.
Love the idea and that you get a jersey that you‘d have never thought of, but the amount of India was too high (maybe just bad luck). Still would totally recommend.
Shipping and return also went fast and smooth

4 September 2025
Unprompted review
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Reply from Mystershirt

Dear Jörn,

Thank you for your review! We’re happy to hear you enjoyed the surprise concept and discovered shirts you might not have thought of otherwise. Great that the shipping and return went smoothly too.

Kind regards,
Lander from Mystershirt

Rated 1 out of 5 stars

The Delivery is a Disgrace i payed for…

The Delivery is a Disgrace i payed for the Fast Delivery im still Waiting its 6 Days since i ordered

10 September 2025
Unprompted review
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Reply from Mystershirt

Hello!

We sincerely apologise for the inconvenience! We will contact you as soon as possible.

Could you add your order number to the review?

Kind regards,
Seppe from Mystershirt

Rated 4 out of 5 stars

Nice Surprise

There some repetitive items from what I have seen and ordered but overall I am pleased!

9 September 2025
Unprompted review
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Reply from Mystershirt

Dear Raoul,

We’re glad to hear you’re pleased overall and appreciate your feedback about some items being repetitive, we’ll keep that in mind as we continue to improve the concept.

Kind regards,
Lander from Mystershirt

Rated 4 out of 5 stars

Good

Shipping was fast, quality is good. Sadly got 2 times the same shirt tho.

5 September 2025
Unprompted review
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Reply from Mystershirt

Hi Brent!

That's not the intention! I will contact you immediately.

Kind regards

Rated 1 out of 5 stars

The quality of these shirts are not…

The quality of these shirts are not good. I dont like it.

31 August 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi Cemal,

Our sincere apologies for the inconvenience!

You always have 100 days to exchange your shirts.

I've sent you an email to find a solution.

Kind regards
Seppe from Mystershirt

Rated 5 out of 5 stars

Definitely Recommend!

Randomly got recommend this company. I thought this would be a fun way to start and now continue my kit collection. This is really cool if you'd like to surprise yourself or someone else. The kit is true quality and I love what they stand for at mystershirt. Absolutely fantastic definitely grabbing more.

26 August 2025
Unprompted review
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Reply from Mystershirt

Hi!

These are the things that make us start the working week feeling good! Your kind words give us a boost.

Kind regards,
Seppe from Mystershirt

Rated 1 out of 5 stars

It was my birthday so i wanted to get…

It was my birthday so i wanted to get something special which i did tell the company . I said a nice design aswell . Then they gave me a rubbish Indian team that I didnt even know about . I waited a week just to get a shirt worth 8 £ when I payed 50 £ I have contacted them and they haven’t even replied. Overall very annoyed . How am I even suppose to send it back to get a refund . My mom bought this for me and is saying it was a scam which I agree with

28 August 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi!

We sincerely apologize for the inconvenience.

Could you please add your order number to this review? I'll contact you right away!

Kind regards
Seppe from Mystershirt

Rated 2 out of 5 stars

Good Quality, Very bad support

In general the quality of the ordered retro jersey is pretty good. However it was delivered with the wrong size (L instead of M). Things like this can happen and I would not have any problems so far. However, the support now was pretty bad. I ordered another jersey in size M after I had some chat with the support and clarified that I can replace the jersey. Now another support member wrote back that only one retro package per person is allowed and that I can instead have a premium package. First of all: nothing like this is written on the web page and if you want to handle things like the support said just technically implement it on your page to already manage expectations earlier. Now second all further tries to clarify this via the support just ended up with the same answer of the support. To be honest after nearly 3 weeks I am pretty pissed now and I further insist more and more on getting my ordered retro jersey. Also in case I do not get any further answer I might just revoke everything but will never come back as customer. Just from this one time contact it seems to be a very bad support. Two stars only because of the jersey quality and initial delivery.

18 August 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi Maximilian,

I understand your disappointment. We sincerely apologize for the inconvenience.

I have sent you a message to resolve this.

Kind regards,
Seppe from Mystershirt

Rated 5 out of 5 stars

....

Fast and high quality!

19 August 2025
Unprompted review
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Reply from Mystershirt

Hi!

That's what Mystershirt stands for! Glad to hear!

Kind regards
Seppe from Mystershirt

Rated 4 out of 5 stars

Really cool idea

Really cool idea! I’ve really enjoyed my mystery shirt and I’ll surely order something else in the future!

13 August 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi Enrico,

Thank you for the compliment! Could you please include your order number in the review? Then I'll have a surprise for your next order.

Kind regards
Seppe from Mystershirt

Rated 1 out of 5 stars

Don’t order there! Only Gastore and sending wrong sizes

Don’t order there. They are sending Kids Shirts in wrong sizes, knowing that, and than you got the whole hassle in organizing the shipping back! All the shirts are bad labels too, only Gastore in 3 orders with 5 shirts.

If you want that kind of stuff with good shirts and in the sizes you ordered, there are better companies doing the same thing!

31 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi Christian,

I am sorry to hear that you decided to leave a negative review after our conversation, despite my efforts to assist you in finding a suitable solution.

If you would like to give us another opportunity in the future, you are always welcome!

Kind regards
Seppe from Mystershirt

Rated 1 out of 5 stars

Still no jersey after more than a week, poor communication and delivery issues

Order number: #MS6108700

I found Mystery Shirt on Instagram and was really excited about the concept paying for a surprise football jersey sounded fun. But my experience has been frustrating and disappointing.

I placed my order on July 22nd, and as of today (August 3rd), I still haven’t received anything.

Their website promises 1–4 days Europe Express Delivery, but it’s been far longer than that. After placing the order, I was sent a DHL tracking number that didn’t work. I contacted customer service, and they told me to wait three more working days and check again. I did and the tracking was still invalid.

I reached out again, and they said there was a problem with the DHL shipment and that they would send a replacement. They sent me a second tracking number, which also didn’t work. They apologized and said they were trying to resolve the issue with DHL.

But at the end of the day, I’ve been left without the product I paid for, without a working tracking number, and with poor communication from customer service throughout the process.

I was genuinely looking forward to this, but now all the excitement is gone. I wouldn’t recommend this service unless they improve both their delivery process and support system.

22 July 2025
Unprompted review
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Reply from Mystershirt

Dear Mohamad,

Thanks you for your detailed review, and very sorry to hear your experience hasn’t been what it should be.

I’ve already sent you an email to find a proper solution together. We’ll do everything we can to make this right.

Kind regards,
Lander from Mystershirt

Rated 5 out of 5 stars

10/10 would order again

10/10 I live in US and I got my jersey in a week. Bonus points the Jersey is fire it did not disappoint would order again!

31 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Dane,

One week to the US and a jersey that hits! Glad we could deliver on both fronts!

Kind regards,
Lander from Mystershirt

Rated 5 out of 5 stars

Just perfect

Super customer service, great shirt quality and authentic, very exotic and fast! I will surely buy again from here

31 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Daniele,

So good to hear, we’re all about quality, service, and a twist of the unexpected!

Kind regards,
Lander from Mystershirt

Rated 2 out of 5 stars

Bad support and delivery time

The orders a constantly late and when trying to contact their support on either mail or their website they don’t answer.

Order number: 143411

28 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Jonathan,

Thanks for sharing your concerns. All our orders start with #MS. It's possible this review was meant for another shop. If you did order from us, please email hello@mystershirt.com so we can help you out. Otherwise, we’d really appreciate it if you could remove the review :)

Kind regards,
Lander from Mystershirt

Rated 5 out of 5 stars

Great shopping experience!

It was a good experience. Good flow in order, communication, follow-up comm. Everything was clear as a mountain stream.

14 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Ádám,

Thanks for the kind words! We’re all about keeping things smooth and clear!

Kind regards,
Lander from Mystershirt

Rated 1 out of 5 stars

Scam, dont buy

I got a shirt from india from a team that i didnt even know that existed, when i check their web page, those shirts are not even worth 10 euros, dont buy here its a scam.

20 April 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Julian,

Sorry to see a second review about the same issue. I’ve already emailed you to sort this out and would still love to help. Please check your inbox so we can resolve it properly.

Kind regards,
Lander from Mystershirt

Rated 5 out of 5 stars

Extremely happy with the shirt

Extremely happy with the shirt, great quality and very diligent team that are willing to help with everything.

22 July 2025
Unprompted review
Mystershirt logo

Reply from Mystershirt

Dear Fernando,

Appreciate the love, great to have a fellow football fan with us!

Kind regards,
Lander from Mystershirt

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