My Site Plan Reviews 

1,072
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast turnaround times, noting that site plans arrive within hours and make permit applications completely pain-free. People emphasize that the staff is incredibly helpful, responsive, and patient when incorporating requested revisions. Consumers appreciate the clear and professional quality of the drawings, which successfully streamline various home improvement and construction projects. However, some customers also noted that certain dimensions were difficult to interpret, or felt that the basic drawings were too simple and not accepted by local authorities for specific municipal requirements.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting exceptionally fast turnaround... See more

Response time

People report positive experiences with response time, frequently highlighting that orders and revisions are... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting exceptionally fast... See more

Website

Users describe positive interactions with website, highlighting fast turnaround times and accurate plans... See more

User experience

Clients share positive opinions on user experience, highlighting fast service, helpful support, and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my doubts but I faced a much higher price from surveyors in my area so I took a chance. Roberto was absolutely amazing! He accepted the information we had and he used some kind of magic to tur... See more

Company replied

Rated 5 out of 5 stars

From the first contact we made with Lisa regarding our need for a site plan, we were impressed with the knowledge and suggestions that were made to help us determine the best plan to go with. After s... See more

Company replied

Rated 5 out of 5 stars

The service was much faster than anticipated, received a copy of the site plan within hours. After finding out about a county building setback from the road and finding a much smaller home, I had to... See more

Company replied

Rated 5 out of 5 stars

I needed two site plans for the same property and wasn't sure how to handle the submission. I was contacted almost immediately (Ivan) —even though it was late in the day—because they noticed somet... See more

Company replied



Company details

  1. Drafting Service
  2. also in
  3. Architectural Designer

About My Site Plan

Written by the company

My Site Plan

Excellence in Site Planning

My Site Plan is a leader in the site planning industry, recognized for its exceptional service and quality. Founded by Army Veteran, Ryan Crownholm, our company has earned over 7,000 five-star reviews across different review platforms and serves clients in every municipality across the U.S.

  • ✅ Fast 24-Hour Turnaround
  • ✅ Over 7,000 Five-Star Reviews
  • ✅ Money-Back Guarantee
  • ✅ Trusted by 65,000+ Customers

Our team specializes in creating detailed site plans that meet the strictest building department requirements. We stand behind our work with a 100% money-back guarantee.

Get Your Site Plan in 24 Hours


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,072)

255 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Prompt and responsive

28 May 2026
My Site Plan logo

Reply from My Site Plan

Hello Dan! Thanks so much for your feedback! We’re glad you found our team prompt and responsive.

Rated 5 out of 5 stars

Continuous communication with…

Continuous communication with customers, very interested in getting the order correct and to the customer's satisfaction, completed order when expected and to my expectation. When I needed another copy of my order the company responded with no questions asked or additional fees. It was a pleasure to work with the company. Highly recommended.

13 May 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thanks so much for your thoughtful feedback! We’re glad our team could provide great communication, deliver exactly what you needed, and make the entire process a positive experience. We truly appreciate your recommendation.

Rated 5 out of 5 stars

I've been ordering my site plans from

I've been ordering my site plans from, my siteplan.com for quite a few years now, always ready within just a few hours, always accurate and the one time I did have a problem was fixed immediately and send back within an hour. Great customer service

24 May 2026
My Site Plan logo

Reply from My Site Plan

Hello Richard! Thanks so much for your continued support over the years! We’re glad we’ve consistently delivered fast, accurate plans and responsive service whenever you’ve needed us.

Rated 5 out of 5 stars

Owner

Quality plot, plan and fast turn around

23 May 2026
My Site Plan logo

Reply from My Site Plan

Hello David! Thanks so much for your feedback! We’re glad you were happy with the quality of the site plan and the fast turnaround time.

Rated 4 out of 5 stars

The site plan was great

The site plan was great. A few dimensions were not 100% acurate when I did a distance in AutoCad. The speed of delivery was awesome.

17 May 2026
My Site Plan logo

Reply from My Site Plan

Hello George! Thanks for your feedback! We’re glad you were happy with the fast delivery and appreciate your note on the dimensions as well.

Rated 5 out of 5 stars

Easy to use

Easy to use. Was able to get a site plan within 24 hours with a new pond on the plan. Submitted that to the county and got approval for my project with no issues.

2 May 2026
My Site Plan logo

Reply from My Site Plan

Hello Gary! Thanks so much for your feedback! We’re glad the process was easy and that your project was approved without any issues.

Rated 5 out of 5 stars

Pool Site Plan

Quick, easy to work with, precise and very accommodating and professional. I highly recommend and, if needed will use again.

2 May 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thanks so much for your kind words! We’re glad you found the process quick, precise, and easy to work with, and we’d be happy to help again anytime.

Rated 1 out of 5 stars

Incredibly basic

Incredibly basic, could have completed the same with a free site in less than five minutes. Terrible value, was hoping for way more detail.

13 May 2026
My Site Plan logo

Reply from My Site Plan

Hi Tiffany -- Thanks for your feedback. We're sorry your experience with our service wasn't 5-star. You ordered a Basic Site Plan and, yes, it is very basic. As indicated in the order form, the Basic plan includes property lines (GIS data or survey data, if the client provides a survey for reference) and one existing primary structure (the house). It will not show existing accessory structures or features such as an existing driveway, patio, deck, shed, fence, pool etc. Those elements are included in the Medium Site Plan (essentially, a medium level what currently exists on the property). We can always upgrade your plan to the Medium Site Plan, which is a $20 upgrade. If you'd like to give us a call at 800-969-6415 anytime M-F, 8am-4pm MT (ask for Lisa), we can clarify further. Thanks again for your feedback, Tiffany.

Rated 5 out of 5 stars

THANK YOU FOR BEING VERY CLEAR AND…

THANK YOU FOR BEING VERY CLEAR AND UPFRONT THE DESIGNS ARE DONE FAST

12 May 2026
My Site Plan logo

Reply from My Site Plan

Hello Bridgett! Thanks so much for your feedback! We’re glad you appreciated the clear communication and fast turnaround on the designs.

Rated 5 out of 5 stars

Quick response

My Site Plan has been very quick to respond to my requests each time I've used their services, and the turnaround time has been exceptional and professional. I will continue to use My Site Plan as needs arise.

22 April 2026
Rated 5 out of 5 stars

I rely on you to provide me with the…

I rely on you to provide me with the site plans for permitting our work. In the 4 years that I have been using you, you have never let me down. Your plans are clear and easy to read. They also have never been turned down by the building departments.

4 May 2026
My Site Plan logo

Reply from My Site Plan

Hello Mark! Thanks so much for your continued trust over the past 4 years! We’re proud to support your permitting projects with clear, reliable plans that consistently get approved.

Rated 5 out of 5 stars

We at Supreme Home Experts in MA were…

We at Supreme Home Experts in MA were very satisfied with the plans we received, specially the fast response to our request.

2 May 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thanks so much! We’re glad the team at Supreme Home Experts was happy with the plans and our fast response time.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look