MyRentalCV Reviews 

94
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, highly professional, and remarkably quick to resolve various property profile issues. Many people note that staff members are consistently polite, patient, and wonderful at guiding users step by step through the rental process to make everything completely stress-free. Consumers also deeply appreciate the prompt email responses and the warm personal touch provided during reassuring phone calls. Though some reviewers were not happy with occasional minor delays in passing information along, scheduled callbacks getting mixed up, or waiting patiently for upcoming property inspections.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the promptness, patience, and... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the supportive and... See more

Response time

Reviewers mention positive feedback about response time, highlighting quick support and prompt replies.... See more

Service

Consumers find service to be positive, highlighting helpful support agents who expedite processes and ensure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusio... See more

Company replied

Rated 5 out of 5 stars

After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much infor... See more

Company replied

Rated 5 out of 5 stars

Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 st... See more

Company replied

Rated 5 out of 5 stars

Ilayda is fabulous to deal with and so helpful. She has been amazing and reassuring through the process even on things that weren’t her job. Highly recommend

Company replied


Company details

  1. Applicant Tracking System

Written by the company

We all know how competitive the rental market can be. MyRentalCV was created to streamline the process and allow tenants to be chosen for their property quicker.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(94)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Llayda is brilliant

Llayda is brilliant! Helped me to complete my c. V, guided me in the right direction when I didn't know how to do something. Very helpful, kind caring individual. Thank you 😊

11 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review.

We'll make sure Ilayda sees your feedback.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Excellent Support Staff

The website is easy to use and update your records on.
The support staff member I was helped by was amazing and very quickly dealt with the problem I had.

11 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review.

We're glad we were able to solve your problem.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Not being well up on the way rentals…

Not being well up on the way rentals are done now my request was efficiently sorted out and the communication was first class. Many thanks

9 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Excellent Service

Ilayda called me regarding my RentalCV. She was polite understanding and managed to assist me in updating my RentalCV in a professional manner. I cannot express how grateful I am for her help.

6 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review

We're glad Ilayda was able to assist you in updating your CV.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Excellent service from Ilayda

I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusion. She checked my lettingweb account, provided me every information that could help me and then I realized I'd made a mistake. When I told her about it, she was reassuring and wished me well. A credit to her firm. Thank you!

5 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review

We'll make sure Ilayda sees your feedback.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Just to say thanks Iiyda

Just to say thanks Iiyda, for your support

3 March 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review

We'll pass on your feedback and thanks.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Very helpful and professional

Ilayda was very helpful and professional. She answered all my questions in a kind and friendly manner.

27 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for such a positive review

We're glad Ilayda was able to help and we'll make sure she sees this feedback.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

Thank you ILAYDA

I would like to take this opportunity to thank Ilayda from MyRental CV who had helped me out with the account creation and concerning stuffs. I am so grateful to Ilayda, she was very patient and very polite! I think she can be a good role model for a lot of telephone assistants out there. Showcased outstanding knowledge and experience!

24 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for such a positive review

We're glad Ilayda was able to help and we'll make sure she sees this feedback.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

reassurance

I had problems accessing my own documents , nothing to do with your company, plus a few questions about security of sending in documents. The assistant was reassuring and helpful.I also had a call later to check k if I was all sorted or needed any more help.

24 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your kind review

We're glad we were able to assist.

If you need anything further, we're here to help.

Rated 5 out of 5 stars

Was so helpful

Was so helpful

24 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review

We're glad we were able to help.

If you need any further assistance, please let us know.

Rated 5 out of 5 stars

Ilayda

Ilayda was very professional while friendly and polite. She is a credit to her employer.

24 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your kind review

We're glad Ilayda was able to help and we'll make sure she sees your feedback.

If you need any further assistance, we're here to help.

Rated 5 out of 5 stars

I spoke with your colleague yesterday…

I spoke with your colleague yesterday she was very quick to resolve my issue she was also very nice and friendly to chat with

17 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your kind review

We're glad she was able to help.

If you need any further assistance, please let us know.

Rated 5 out of 5 stars

Unfair Rating Rectified within 24 hours

Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 star reviews for everything, including financial stability. Ilayda was wonderful in getting it rectified in only a day, so I'm really appreciative!

12 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review.

We're glad Ilayda was able to help.

If you need any further assistance, we’re here to help.

Rated 5 out of 5 stars

Ilayda helped me out.

Ilayda helped me with my enquiry regarding my property CV. Everything was fixed properly and I’m pleased she helped me.

11 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for the positive review.

We're glad Ilayda was able to assist.

If you need any further assistance, we’re here to help.

Rated 5 out of 5 stars

Ilayda from Support Team was really helpful

Ilayda was really helpful when struggling to complete the employer references.

10 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review.

We will make sure Ilayda sees your feedback.

If you need any further assistance, we’re here to help.

Rated 5 out of 5 stars

Ilayda is fabulous to deal with and so…

Ilayda is fabulous to deal with and so helpful. She has been amazing and reassuring through the process even on things that weren’t her job. Highly recommend

10 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review.

We're glad Ilayda was able to help. We will make sure she sees your feedback.

If you need any further assistance, we’re here to help.

Rated 5 out of 5 stars

Llayda was very helpful

Llayda was very helpful! Definetly deserves a 5 stars from me

9 February 2026
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your positive review.

We will make sure Ilayda sees your feedback.

If you need any further assistance, we’re here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look