Myprotein Reviews 

108
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

This was my first time ordering from MyProtein, and the purchasing process was smooth from start to finish. Unfortunately, the delivery experience fell short. My parcel was left unattended on my... See more

Company replied

Rated 3 out of 5 stars

The items got stuck in customs for a while and it seems to charge me admin fees for no reason even without taxable items. If there’s no taxable items, why withhold my items? lol. My protein should ne... See more

Company replied

Rated 5 out of 5 stars

Excellent products! I’m using The Pump, The Whey, Creatine Monohydrate, Casein and Essentials Acid Amino. They deliver the results, I can see improvements in the muscle and best part, they keep the so... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, 12/12/2020 purchase and 17/12/2020 received. I thought it would be more than 2 weeks as per the estimation. The whole order and purchase process quite easy and user friendly. I bought t... See more

Company replied

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4.1

Great

TrustScore 4 out of 5

108 reviews

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4.1

All reviews

(108)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and very satisfying,thank…

Fast delivery and very satisfying,thank you myprotein

25 February 2021
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Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Kind regards,
Tracie

Rated 5 out of 5 stars

Love it!!!!

Love it!!!!! The delivery was fast, taste of protein powder is delicious!! Though it's a bit sweeter than protein from other brands but it's still super nice!!!

25 February 2021
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Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Kind regards,
Tracie

Rated 1 out of 5 stars

Disappointment! *Expiring date way too short*

I am very disappointed when I am receiving my order

Expiring date is way too short!

Received my item in end of Jan, but the product Expiring date is May and June 2021!!!

It's even less than half year.

18 February 2021
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Reply from Myprotein

I am sorry to hear of this issue, Swee.

I have just messaged you via your account, please can you sign in to view this and get back to me. I will be able to get this resolved.

Kind regards,
Matt

Rated 5 out of 5 stars

Good

Good. Keep it up!

12 February 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 4 out of 5 stars

Good product

5 February 2021
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Reply from Myprotein

Cheers for leaving your 4 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Perfectly for what I needed

Perfectly for what I needed

Compare with others mixed-everything inside, I preferring clean products form Myprotein. You get what you want, no others.

5 February 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

good

good product. Will consider to purchase again

28 January 2021
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review.

It's always such a pleasure to receive this feedback from our loyal customers.

Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

Impact diet whey cookies and cream

i ordered cookies and cream diet whey protein and the flavour is delicious! The only slack is when mixing with water the whey does not really mix well. But overall is good!

28 January 2021
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review.

It's always such a pleasure to receive this feedback from our loyal customers.

Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Good quality proteins, fast shipping experience, but very bad service provided.

First of all, this is my first time to buy and try Myprotein products. I'm very happy to receive good quality products from Myprotein, and the shipping time was very fast although my shipment is under CMCO period, I placed order at 3/1/2021, received my parcels at 8/1/2021 (totally 5 days to arrived), I'm very satisfied with the product and shipping time for my last order, hope Myprotein can keep it up.
However, I had encountered very bad experience for my first time first purchase with Myprotein where 1 of the items I ordered found damaged, powder spilled out from the package, after that I had send the feedback to myprotein feedback email "feedback @ thehutgroup.com" with subject name "Received damaged item" since 9/1/2021, but until today, no any response from myprotein, I'm very disappointed to the service after I changed from "x" brand to this brand, I don't know how do I share my such "good experience" to my friends and family members to try Myprotein?. I had no courage to order my next order from Myprotein anymore since the service not nice although I know that the products are good quality, I think at least can get any respond from email since customer has been sent the feedback. I am very sad that no any response and help from Myprotein after I sent the email. the damaged package I force to use, to prevent wastage (hope the powder not going bad since I don't know when the package leaked during shipment, only know whole shipment time is 5 days, suspect that if the package has been leaked at 1st or 2nd days during shipment, means that my package has "open without sealed" around 4-5 days), I think the service should be improved.

27 January 2021
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Reply from Myprotein

Thank you for the review, Chong.

I can advise this email address is not used, you will have got an automatic reply advising you of this. For future, please contact us via your account, Live Chat or Social Media.

I have messaged you regarding this matter.

Kind regards,
Matt

Rated 5 out of 5 stars

Excellent

It's actually a fast delivery, didn't expect it to arrive early.The creatine I ordered is is good condition and it has a wonderful taste.

27 January 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Good taste protein

22 January 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Height quality sport wear ..love it so…

High quality sport wear ..love it so much ..and also Fast delivery ..thanks My Protein🤩

22 January 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

fast delivery

22 January 2021
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Item received in excellent condition…

Item received in excellent condition and as advertised. The parcel was delivered immediately a few days right before Christmas and it was a pleasant surprise. I can see that proper thought and care was taken to ensure my parcel arrived in pristine condition. You make me a happy shopper and I will return for more!

21 January 2021
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Reply from Myprotein

Hi Nicholas,

Thank you for taking the time to leave us your 5 star review.
Please make sur that you are signed up to receive our news letters to make sure that you never miss any of the new exciting products we have coming, you will also be the first to receive our amazing discounts and offers.

Thanks Jeanette

Rated 4 out of 5 stars

Fast delivery

Fast delivery, 12/12/2020 purchase and 17/12/2020 received. I thought it would be more than 2 weeks as per the estimation. The whole order and purchase process quite easy and user friendly. I bought the unflavour vegan soy protein, it tastes weird at the first time because of the water measurement, after adjust the water volume, I feel not bad. There will be great if add on some fruits to make it tastes good.

20 January 2021
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Reply from Myprotein

Hi Sherene,

Thank you for taking the time to leave us your 4-star review.

Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.

Thanks Jeanette

Rated 5 out of 5 stars

Satisfied with your fast delivery and…

Satisfied with your fast delivery and response.

20 January 2021
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Reply from Myprotein

Hi Gan May May,

Thank you for taking the time to leave us your 5-star review.

Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.

Thanks Jeanette

Rated 3 out of 5 stars

Enjoy the products, but why Hermes to deliver!

Enjoy the products, but why do you use Hermes for delivery!? Made sure i was over £60 to get next day delivery. Been two days now and still no parcel and Hermes giving no updates or answering calls. Just tracking stuck saying ‘issue in delivering’

So i have a parcel should of been here Sunday now somewhere lost in time. Sack Hermes off and use a decent courier that will actually get my parcel to me..maybe like DPD.

*Update, finally arrived yesterday three days later than expecting....not a great next day service. We did reach out to your customer service but they were not helpful. Hermes also put a false “we were not in failure” on the second attempt funny considering we work from home and in a lockdown with no where to go. Order: 264670978

4 January 2021
Unprompted review
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Reply from Myprotein

Hi Wenlock,

Thank you for your review.

I am unable to locate your account to take a look into this for you, therefore we have sent an email requesting further information which will help us help you.

Many thanks,

Chris
Feedback Team

Rated 5 out of 5 stars

Good product

I really love the flavour, Matcha Latte and the price for Whey Protein is affordable. I expect the product will be send from UK but instead it was from Singapore? Do you have in Malaysia? it about taxes and customs clearance when total amount is over RM500.

27 December 2020
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Reply from Myprotein

Hello Shirley,

Thank you for taking the time to leave your review.

It's always such a pleasure to receive this feedback from our loyal customers.

Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.

Have a lovely day.

Tracie

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