My Perfume Shop Australia Reviews 

4,272
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,851 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent and reasonable prices, often finding them to be the best in the market for genuine products. Many appreciate the wide selection and authenticity of the perfumes, with some noting quick dispatch and timely delivery for their orders. Reviewers also highlight positive interactions with customer service, describing staff as responsive and helpful. However, some people were dissatisfied with significant delivery delays, often experiencing orders taking weeks or months to arrive without prior notification of backordered items. Reviewers frequently report poor communication, including ignored emails and difficulty reaching customer service for updates. Additionally, some customers received incorrect products or did not receive all items they paid for, leading to frustration and unresolved issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the authenticity,... See more

Order

Customers had ambiguous experiences with order, with some reporting easy navigation, reasonable prices, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and easy delivery,... See more

Price

Consumers express high satisfaction with the pricing, frequently describing them as reasonable, amazing, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and original product.I lked dealing with this company and would recommend them. Thanks.

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after... See more

Rated 5 out of 5 stars

Great response time and reasonable prices. I couldn't get the Mercedes Black locally but went online found the perfume shop and got 1. Sensational thank you and they give you the choice of buying a te... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,272)

1,807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service and Genuine Perfumes

I had an excellent experience with My Perfume Shop. I purchased two fragrances, and both were 100% authentic, carefully packaged, and arrived in perfect condition. The quality of the products exceeded my expectations, and the entire shopping experience was smooth and professional.

I would also like to thank Anne for her outstanding customer service. She was friendly, responsive, and genuinely helpful throughout the process. It’s clear that the team cares about their customers and works hard to provide the best possible experience.

I highly recommend My Perfume Shop to anyone looking for genuine perfumes and excellent customer support. I will definitely purchase from them again

9 July 2026
Unprompted review
Rated 5 out of 5 stars

My classic memory jogger

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after I was first married (December 1974) and moved to Sydney with my husband, I met his boss who worked for a cosmetic company. Her favourite and only perfume was Chanel No. 5. I fell in love with it from our first meeting. Its feminine, soft and lingering perfume is unforgettable. Recently I purchased a small bottle from MPSA and discovered it acts on my memory like lightning. Suddenly I was transported back to the time when I was 22 and ready to take on the world.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Company refused to send out the half of…

Company refused to send out the half of the order that was in stock (the item needed) when I contacted the store I was ignored on WhatsApp and email multiple times before they finally agreed to send the items separately so the present arrived on time… 2 weeks later and still no item and no shipping information and radio silence again… I love giving $150 for nothing and not having a present to give my partner on his birthday… it was ordered a month in advance…

20 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They were not transparent that the order was a "preorder" when I purchased it. It took two months to get sent my perfume. I asked 7 times to cancel the order when it was significantly delayed, and only got the same AI response over and over again. Then when I received it I have asked multiple times for a refund, and again, the same AI response over and over again. They advertise a "no fuss returns policy" which is clearly false, and they also advertise that you can cancel an order for a refund it if is more than 14 days delayed and hasn't been shipped, which is also false. Save yourself the hassle, don't support this dodgy company.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Oh my word…..don’t order from this…

Oh my word…..don’t order from this company if you want your perfume soon. They take forever to deliver and sometimes don’t even have the perfume in stock but have to order it from their supplier overseas. I ordered a perfume on the 17/6 to take with me to South Africa for my niece and the invoice said delivery between 25-30 June. I leave on the 14/07 and it will still not be here for me to take with. I will never order from them again.

9 July 2026
Unprompted review

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