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MyScents.Shop Reviews 

385
•
TrustScore 5 out of 5

4.8

Perfume Store
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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the perfumes for their amazing quality, noting how long the fragrances last and the wide selection available. Many people appreciate the significantly lower prices compared to other retailers, finding excellent value for money. Reviewers frequently highlight the fast and efficient delivery, with items arriving quickly and well-packaged, supported by good communication. However, some customers noted significant issues with order delivery, reporting non-receipt of items or considerable delays, sometimes extending for weeks. Some also found customer service unresponsive to inquiries about missing orders or requests for re-delivery due to address issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing and stunning fragrances... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast and quick... See more

Service

People report positive experiences with service, often describing it as fast, efficient, and reliable, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process simple and easy to... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and excellent prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a citrus fragrance and chanced upon the My Perfume Shop website. The perfume I choose was considerably cheaper than anywhere else I had looked so, I placed an order. I got a conf... See more

Company replied

Rated 5 out of 5 stars

Perfumes are gorgeous and actually last throughout the day. Celebrity woman is a favourite being a dupe of este le belle by lancom. And the paco rabanne pure xs. Both by yodemya. Amazing value and del... See more

Company replied

Rated 5 out of 5 stars

I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more

Company replied

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛

Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(385)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A excellent no fuss transaction…

Excellent correspondence and an update on the delivery date, top marks for my experience in buying my aftershave from you, this is my second purchase, I’ll continue to buy and recommend you

26 August 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a Memo Paris Fragrance on the…

I ordered a Memo Paris Fragrance on the 7th August. The pre-order arrival mentioned it would arrive between the 17th to 24th of August. However i have not received the product, nor a confirmation email that it has arrived. Any time i send an email, it just sends an automated reply.

25 August 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi AM,

I need to point out that you haven’t ordered from myperfume.shop. I run a small family business here in the UK and do not offer pre-orders, nor do I ever send automated email replies.

Unfortunately, there is a scam website operating under a very similar name (myperfumeshop.co.uk and variations in Australia) that has been misleading customers. They are not connected to me in any way, but they’re causing a lot of confusion and frustration.

If you’d like to double-check, please WhatsApp me directly on +44 7424 444305 – I personally reply to every message.

I kindly ask that you remove this review from my page and place it against the correct company, so others can be warned about the real scam:
👉 https://uk.trustpilot.com/review/myperfumeshop.co.uk

Chris
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Very easy

Very easy. Expected delivery date was given and was given updates along the way. Was well packed and delivered undamaged. Would recommend and use again!!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very happy with my perfume! I received excellent customer service and I will definitely purchase from here again in the future!

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Order still pending

I ordered a perfume on the 27 of July and I haven't received. To make matters worse it was was a birthday gift and the birthday has passed

17 August 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Annah,

I reached out to you directly by WhatsApp as your responded to my request for more information on Trustpilot with your phone number - to try and clear this up, but I haven’t had any response. I’ve checked my records again, and the order number you provided does not exist in my system – it isn’t from myperfume.shop.

This is almost certainly another case of someone ordering from the scam website myperfumeshop.co.uk, who are using a near-identical name to mislead people. They are not connected to me in any way.

My business is myperfume.shop, a small, family-run UK company. I do not issue order numbers like the one you shared, and I do not operate with the practices you’ve described.

To anyone else reading this: please be cautious and ensure you’re shopping at the correct site:
👉 https://www.myperfume.shop

Chris
Founder
MyPerfume.Shop

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