My Pension Choices Reviews 

375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the wonderful support they received. Customers frequently mention that the staff are exceptionally polite, incredibly knowledgeable, and very patient when discussing complex pension options. Consumers truly appreciate the clear, straightforward approach and the way representatives listen carefully to personal concerns without applying any sales pressure. People consistently note that the helpful team efficiently gathers financial details and seamlessly connects individuals with appropriate professional advisors for long-term planning. Reviewers feel completely reassured knowing they are speaking with trustworthy people who successfully point them in the right direction.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, friendly,... See more

Customer service

Clients share high satisfaction on customer service, highlighting courteous and practical initial telephone... See more

Service

Reviewers highlight high satisfaction with the service, frequently praising helpful, cheerful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more

Company replied

Rated 5 out of 5 stars

Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more

Rated 5 out of 5 stars

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more

Company replied

Rated 5 out of 5 stars

Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Investment Service
  5. Tax Advisor

About My Pension Choices

Written by the company

Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.

MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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1-star

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4.8

All reviews

(375)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy James was very friendly and…

Very happy James was very friendly and knowledgeable

19 June 2025
My Pension Choices logo

Reply from My Pension Choices

Good afternoon,

Thank you for taking the time to leave a review!

We aim to connect you with the right financial advice for your needs, so we’re pleased to know James’s friendly and knowledgeable approach made your experience a positive one.

Many thanks,
The My Pension Choices Team

Rated 4 out of 5 stars

Review

Rachel was open, informative and most importantly not pushy.

16 June 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Paul,

Thank you for taking the time to leave a review!

We’re really pleased to hear that Rachel was open, informative, and helped you feel at ease throughout the process of connecting with an adviser.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Very helpful and very pleasant to talk…

Very helpful and very pleasant to talk to

12 June 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Darren,

Thank you for taking the time to leave a review!

We aim to connect you with the right financial advice for your needs, so we’re pleased to know you found the service helpful.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Martin,

Thanks for your feedback.

We aim to connect all our customers with the very best financial advice, so we’re pleased to see that you were happy with the service.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Aimed listened .. great

Helping call and Aimee listened to me rates than just give me a fixed solution

6 June 2025
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for your feedback—we’re really glad to hear you had a positive and thoughtful experience.

Our goal is to connect everyone with the very best financial advice, and it’s always rewarding to hear when the experience feels personal and supportive.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Helpful advice

Very polite and helpful service put me in touch with a financial adviser explaining all what their service did and what to expect everything explained in full

5 June 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Andrew,

Thanks for your feedback.

We aim to connect all our customers with the very best financial advice, so we’re pleased to know you found the service helpful, polite and transparent.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient

2 June 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Ian,

Thanks for your feedback.

We aim to connect all our customers with the very best financial advice, so we’re pleased to know you found the service prompt and efficient.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

The person dealt with matter was very…

The person dealt with matter was very knowledgeable and took time to explained the situation with expertise. I have been very impressed.

16 May 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Lachmi,

Thank you for leaving a positive review.

Our aim is to connect you with the very best financial advisers, so pleased to hear you were impressed with the expertise and care shown throughout your experience.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Edgar,

Thanks for your feedback.

We aim to connect all our customers with the very best financial advice, so we’re pleased to know you found the service prompt and efficient.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Professional and efficient

Very responsive. Put forward an IFA with a good reputation who also responded quickly. Follow up calls by My pension Choices to check all ok. No hard sell which I appreciate and I wasn’t inundated with phone calls from people asking be never heard of.

1 May 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Lynn,

Thank you so much for your thoughtful feedback.

We aim to connect you with the right financial advice for your needs, so we’re pleased to hear that you found the service professional, efficient, and free from pressure.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Easy to speak to staff.

Easy to speak to staff.
Very helpful, and keep me informed.

29 April 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Mark,

Thanks for your kind words.

We aim to connect you with the right financial advice for your needs, so we’re glad you found our staff easy to talk to and appreciated the clear communication.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Sandra,

Thank you for sharing your experience with us.

We aim to connect you with the right financial advice for your needs, so we’re happy to hear your adviser was both friendly and informative.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Helpful

Helpful
Lady phoned and dealt efficiently with the issue. Will put me in touch with adviser.

16 April 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Brian,

Thanks for your feedback.

We aim to connect you with the right financial advice for your needs, so we’re pleased to know you found the service helpful.

Many thanks,
The My Pension Choices Team

Rated 4 out of 5 stars

A very polite and helpful conversstion

A very polite and helpful conversstion

10 April 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Abdul,

Thank you for taking the time to leave a review.

Our goal is to connect people with the very best financial advice, so it is great to hear that you were happy with the polite and helpful service received.

All the best,
The My Pension Choices team

Rated 5 out of 5 stars

He was polite and profecianel and did…

He was polite and profecianel and did what he said he was going to do

7 April 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Philip,

Thank you for sharing your kind words and for leaving a 5-star review.

Our aim is to connect people with the very best financial advice, so it is wonderful to hear that you were happy with the polite and professional service received.

Many thanks,
The My Pension Choices team

Rated 3 out of 5 stars

Connection Problem.

The phone line was really bad so we had trouble communicating.

26 March 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Patricia,

Thank you for sharing your feedback. We're sorry to hear that you experienced difficulties with the phone line during your call. We aim to provide clear and effective communication, and we understand how frustrating technical issues can be.

We truly appreciate your patience and understanding, and we’ll make sure to look into this to prevent any future interruptions. If you have any further questions or concerns, please don't hesitate to reach out.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Very friendly and helped with…

Very friendly and helped with everything I needed.

21 March 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Jane,

Thank you for taking the time to leave your 5-star review!

Our goal is to connect our customers to the best financial advice, so it's wonderful to hear that you were happy with the friendly and helpful service received.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Very friendly and helpful…

Very friendly and helpful representative. Not at all forceful, just a very pleasant lady.

10 March 2025
My Pension Choices logo

Reply from My Pension Choices

Good morning,

Thank you for leaving a 5-star review.

We aim to connect people with the very best financial advice, so it’s great to see you were happy with the helpful and friendly service received.

Best wishes,
The My Pension Choices team

Rated 5 out of 5 stars

Speed and knowledge.

Mohammad, clearly listened to my comments and was very quick and helpful to advise me on what would happen following our telephone conversation.

5 March 2025
My Pension Choices logo

Reply from My Pension Choices

Good morning,

Thank you for taking the time to leave a review.

Our aim is to connect people with the very best financial advice, so it’s fantastic to hear that you were happy with the prompt and helpful service.

Many thanks,
The My Pension Choices Team

Rated 4 out of 5 stars

Quick follow up

The call was made quickly after my enquiry and was easy to answer all the relevant questions.

3 March 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Martyn,

Thank you for your kind feedback! Our goal is to connect customers to the right financial advice for their needs, so we're glad to hear that the call was made promptly and that all your questions were answered efficiently.

All the best,
The My Pension Choices Team

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