Myoovi Reviews 

1,594
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers had a great experience with this company. Many consumers found the product to be a significant benefit, helping reduce severity of pain and enabling them to function better during difficult times. People appreciate that the device offers instant relief when applied, which is helpful compared to waiting for other pain management methods to take effect. However, some customers also felt that performance declined, noting issues such as the device stopping abruptly or the battery life not meeting expectations. A few other people mentioned concerns about product features, like lack of customizable pulse selection or the new model being bulkier and noisier. Moreover, some reviewers experienced difficulties with team interaction, mentioning slow responses regarding requests for refunds or feeling patronized by service representatives.

What people talk about most

Product

People report positive experiences with product, highlighting how it effectively manages severe pain from... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the device is portable,... See more

User experience

Clients share ambiguous opinions on user_experience. Many consumers praise the discreet and comfortable... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, reflecting a sharp split in consumer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My teenage daughter has suffered with pain from her periods since she started at age 10. Finding this product and her using it for approx a year now has helped her significantly. She still has to take... See more

Rated 4 out of 5 stars

This has been a game changer for my endometriosis pain. I use it on my lower back for most of the month and it provides instant relief.

Rated 4 out of 5 stars

Further update to this review and changes from 1 star to 4 stars… 29.04: After they initial miscommunication and delay in responding the customer service team have fully supported me in returning a... See more

Company replied

Rated 4 out of 5 stars

I love my Oovi, it has definitely helped me with my pain - I have the first one that was released. Only issue is the sticky pads I can only wear for a couple of hours at a time as I come out in a... See more


Company details

  1. Health and Beauty Shop
  2. e-Commerce Service

Written by the company

Myoovi is instant, drug-free period pain relief. Founded by UK Doctors and designed with your comfort in mind.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,594)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WOW!

I started my period at 9 years old, which means I have had 30 years of periods, endured 780 days of agonising, tiring pain, taken approximately 6240 painkillers (which have most probably been the cause of some of my stomach problems) amounting to around £772! And I have just experienced TWO FULL DAYS of absolutely painless, pill-less tranquility! I wish this had been invented 30 years ago! I will now be relying on this every month... no more painkillers 🙏🏻 Thank you!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Endometriosis - pain management game changer

Endometriosis - this was a game changer for my pain. I have endo and my primary symptom is consistent and barely manageable pain which turns into extreme flare ups around my period. Whilst this doesn't do much when the pain is extreme (nothing can), since I've had Myoovi, I've managed to stop taking codeine, which is a huge positive for me as I was on 8 a day and it made me so drowsy. Compared to another TENS device I tried, this covers more skin and the battery last all day, and throughout the night - I can wear it all the time and it's been the best solution for my pain management that I've found so far. If you have endo and struggle with daily life due to pain, I would definitely recommend this

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Endometriosis

It has helped me manage the pain it takes the pain away

27 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Aneela

Thanks a bunch for this amazing review!

We look forward to hear from you soon. :)

Rated 5 out of 5 stars

I was gifted this by mum who heard…

I was gifted this by mum who heard about Myoovi and honestly best recommendation ever. It really takes the edge off period pains, and now I don't actually dread the day it comes round

As comfortable and high quality as the pad feels, I don't think it will last 30 times of use. I'm kinda side-eyeing the low stock level at the moment but honestly happy to give them the benefit of the doubt for now coming off the holidays if sales have suddenly spiked. Plus to be honest in a pinch I could get a lesser butterfly tens pad off Bezos' site which should still do the trick

As cheesy as it sounds this machine really provides the relief I need but never was able to get and I can't recommend it enough

20 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hello SC

Thanks for all the love!

A review like this motivates us to give our customers high quality products and impeccable customer service.

We appreciate your kind words!

Rated 1 out of 5 stars

*Replacement pads sold out*

*Replacement pads sold out*

I am unable to use painkillers so rely on Myoovi to help me with intense period pain. It works really well, the pain reduced although not gone completely as it’s basically a ‘spot reduction’ so if you have pain in your tummy and back for example, you would only see a reduction in pain where you’ve placed the pad. It’s very discreet and I am able to wear it walking around in public, to work etc. Charge lasts very long. Overall I would recommend the product to people struggling with period pain.

However, the replacement pads online are sold out. I have been advised by Myoovi that there is a problem with their supply chain and they don’t have certainty on when they will be back in stock but are predicting early March. I believe it’s highly unethical to be selling a product that can only function with an additional item, and the seller can no longer provide that additional item. Even when the new pads become available, I will no longer rely on Myoovi for period pain as I do not trust that they will be able to provide pads long term. My device is redundant now until I am able to get more replacement pads.

The customer service I experienced around this was extremely poor, there was no understanding or empathy regarding how much their customers rely on the product. I rely on Myoovi to get through the day and now I have a major problem as I don’t know what I will do for my next period. Obviously there are other tens machines on the market but I have just spent quite a lot on Myoovi. It’s causing me a lot of anxiety as I am literally scared of the pain I will experience without the device and I don’t believe this is how a company who actually cares about people struggling with period pain should act. I feel silly now for buying from a company that clearly prioritises profits over people. They should prioritise keeping replacement pads in stock as they know their product does not work without replacement pads.

13 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Parisa,

Our apologies for the inconvenience.

Our replacement pads are in demand, thus, it was easily sold out this month. :(

There are delay in our supply chain so the arrival of the new stocks are still uncertain. However, it is estimated that it will arrive by early March.

It is usually not like this. This happened now due to high volume of orders during the holiday season. We hope you understand.

Feel free to send us an email directly at support@myoovi.co.uk so we can resolve this for you

Thank you for your utmost understanding.

Rated 2 out of 5 stars

Great until you need replacement pads

The item itself is good. In fact, I signed up for the subscription after investing in the product. I rely on using a tens machine each month and require replacement pads each month. (The pads can probably be used 8 times each, not the advertised 30).
This month, I received an abrupt email saying they were not sending them as they were out of stock. No apology or acknowledgment for the inconvenience this might cause, no suggestion as to when the pads might be back in stock.
Really poor service all round.

15 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Stella,

Our apologies for the inconvenience.

Our replacement pads are in demand, thus, it was easily sold out this month. :(

There are delay in our supply chain so the arrival of the new stocks are still uncertain. However, it is estimated that it will arrive by early March.

It is usually not like this. This happened now due to high volume of orders during the holiday season. We hope you understand.

Feel free to send us an email directly at support@myoovi.co.uk so we can resolve this for you

Thank you for your utmost understanding.

Rated 1 out of 5 stars

This product does not work at all

This product does not work at all, my partner continued to suffer all manner of menstrual cramps and it did nothing to relieve them of any pain. Admittedly all women suffer them differently but it was unhelpful for her.

The company however is fantastic, they are swift to reply and extremely helpful, again just from the experience of my own partner it did not work however no reason people still shouldn't experiment to see if it may work for them!

11 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi


Hi George, our apologies for the inconvenience this may have caused you. Our bodies are built differently so the effects of the device varies from person to person. Kindly send us an email at support@myoovi.co.uk to resolve the matter.

Hope to hear from you soon!

Rated 5 out of 5 stars

Great customer service

Great customer service. My query was swiftly and efficiently resolved. Thanks guys!

1 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hello Karina

Thanks for all the love!

A review like this motivates us to give our customers high quality products and impeccable customer service.

We appreciate your kind words!

Rated 5 out of 5 stars

you MUST give it a shot

It might work on you, it might not, it might work to some extent… but 10000% worth trying! Also, one of the best Customer Services ever experienced. Absolutely exceptional!!! Kudos to MyOovi

6 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi


Hello customer

Thanks for this review.

We're glad you love Myoovi. We really appreciate your kinds words and rest assured that we're here if you need help with anything else.

Looking forward to hear from you again soon!

Rated 5 out of 5 stars

Eliminated pain!

Totally eliminated my pain, highly recommend

6 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hi brooks,

Thanks a bunch for this amazing review!

We look forward to hear from you soon. :)

Rated 2 out of 5 stars

If you're trying to return it, don't bother

This company promises that if the product isn't for you after you have given it a try then they will refund you and take the product back. I have been trying to return my product for about 2 months now with no response from them! The product is not exactly cheap either so unless you think it's going to work for you I would think twice about buying it because you won't be able to return it.

1 February 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Emily, our apologies for the inconvenience this may have caused you. And yes, we do have a 60 day guarantee which means we do give refund if it's not working for you (within 60 days trial). Kindly send us your order number at support@myoovi.co.uk so we can assist you further.

Hope to hear from you soon!

Rated 2 out of 5 stars

Device broke after 14 months. Disappointed.

UPDATE: Our Myoovie was stored in a case bought from their site and in a bedroom, to suggest that we didn't take proper care of it is insulting. If Myoovies should last years then this machine was CLEARLY defective. We have since purchased a much cheaper TENs machine that can also be worn under the clothes and just as effective with pain.

Two stars because at first the Myoovie was fantastic. I bought it for my daughter and she said it helped her a lot. I bought a load of patches, a case etc. However just 14 months after purchase, it stopped working. I contacted the company, they offered £10 off a new one! There is no way that I am shelling out £70 every 14 months, or £120 when they put the device up to full price. I won't be buying another one. Very disappointed after such a positive start.

31 January 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Mrs Ems,

Thanks for the feedback.

We’d like to clarify that while some devices may encounter issues, many of our customers have been using their Myoovie devices for years without any problems. The longevity of the device can vary depending on factors such as usage and care.

Our warranty policy extends to one year, which we’ve found to be both fair and sustainable as a small business. Extending the warranty further would pose financial challenges for a company of our size. That said, we do our best to offer solutions when issues arise, such as the discount we provided for a replacement device beyond warranty.

We truly value your support and are disappointed to hear that your experience didn’t meet expectations. If there’s anything else we can do to address your concerns, We’re always here to help. We also personally sent you an email about this. Thank you!

Rated 4 out of 5 stars

This device got me through excruciating days

Love Love Love this device! I have suffered with endometriosis all my life and this got me through many dark days! I’ve recently had a hysterectomy and have found this device is helping with the nerve pain post surgery.

I used a hot water bottle with boiling hot water to help with pain and ended up with erythema ab igne on my skin! Myoovi is a much safer option!

Months before surgery I had this device on all the time. I was able to walk around freely with it. My device never fell off and I was able to reuse the sticky pads numerous times before changing.

The only thing I don’t like is the flashing blue light which is visible through clothing but I understand there needs to be some kind of on/off alert with this device.

Customer service is friendly and quick responses

26 January 2025
Unprompted review
Myoovi logo

Reply from Myoovi

Hello Nat

Thanks for all the love!

A review like this motivates us to give our customers high quality products and impeccable customer service.

We appreciate your kind words!

Rated 3 out of 5 stars

Helps with cramps but design could be improved

It definitely helps with cramps, I wear mine all day and night for the first couple of heavy/painful period days. I find it great for work, because it's so discrete. The butterfly adhesives work for ages if you look after them. I don't use it alone, I still take maximum dose painkillers alongside using it, and a hot compress when I'm at home, but I experience a lot of pain.

However, I hate that it attaches to the adhesive butterfly with poppers! Those with a belly may know, the actual device part falls off every single time I sit down, unless I physically hold it on, which means it's nearly fallen down the toilet a few times, and I frequently have to fish it out of my underwear and reattach it. Also, I personally don't like the pulse settings, there are so many to choose from/cycle through, I just want/use the constant zap.

25 January 2025
Unprompted review
Rated 2 out of 5 stars

Made my cramps worst but good Customer Support

The device didn't work at all for me, I would even say it made my periods worse. My cramps doubled within the hour after my first try although I used a low setting. It was very scary and I felt like I was going to pass out in pain.

I'm not giving 3 stars because I feel like there should be clear disclaimers about the potential adverse effects of this device. The device making it worse is something I didn't think about at all when buying or trying it (I did read the instructions and leaflet provided, by the way). But I just don't remember seeing anything about it mentioning the potential worsening of the pain in some case.

I am not giving a lower rating either because I'm sure it might work and help other people. Besides, the return process was clear and efficient and I got a refund.

1 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Julia, thank you for your feedback!

We do appreciate your comment and rest assure that we will use this to further improve the quality of our products and services.

Let us know if we can help you with anything else. :)

Rated 5 out of 5 stars

A gift for my daughter who has dreadful…

A gift for my daughter who has dreadful period pains. The usual warm baths and hot water bottle just wasn’t cutting the mustard. I had same when I was young thankfully menopause has stopped that. The feedback is that it’s been very helpful and that she hasn’t had to take the pain relief ibrufen and paracetamol that she normally takes. She now has the carry case to use when she goes away for short breaks. Menstrual pain is debilitating for some women and we’ve all met those women who say I never have period pain Well unfortunately some women do have severe pain in the same way some women sail through childbirth and some do not. We are all different this gadget so far has been a game changer.

1 January 2025
Unprompted review

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