Nintendo Reviews 

Won't go past payment, contacted the Facebook page to get a automated response saying they don't reply and here's the link to the help page... that leads to a 404 error.

Appalling non existent customer support. Just automated replies that solve absolutely nothing. They don't even read the messages you send them, just have a bot send automated replies. Pathetic and this lack of support should be illegal!

Absolutely useless customer service DO NOT ORDER FROM HERE , Fault product received sent back and weeks awaiting a refund they said there is no update when the delivery company confirmed that it was delivered to them nearly a month ago , still no refund and no help from customer service , save yourself the headache and stay away from there site. I am not the type to leave a review but after the experience I have had I would like to warm people they are no help to consumer.

Frauds.

I've made a fair few purchases from My Nintendo Store in recent years and used to defend them, but not any more.

I submitted an order for about 8-10 items. When the order arrived, one item was missing from the box. The box hadn't been tampered with, the item just hadn't been packed in the first place.

Contacted MNS within half an hour of receiving the order. Subsequently completed a form, signed it etc, then took photos as requested. Waited a couple of weeks for them to 'investigate', just to be told they'd completed the investigation and wouldn't be refunding or replacing the missing item.

How can I continue to use this retailer or recommend it to others when they just take my money?

Extremely professional merchants, I ordered some Xenoblade 3 amiibos from Nintendo UK store and they arrived next day, all in a very well packaged box.
This made my day as the characters from Xenoblade 3 are very special to me.

AAA+
Thank you Nintendo.

Appalling service. Ordered two gifts for Christmas in mid November and heard nothing. Contacted Nintendo to chase up, was told the items were on back order and would be sent soon. Two weeks later, had a shipping notification and received a parcel which was an empty box.

Contacted Nintendo again, was told that I would have to fill out a form and send pictures of the empty box. Done this and again, heard nothing. Contacted Nintendo for the third time, was told they would escalate and asked if I wanted a refund or replacement. Went for the refund as I couldn't trust this would be sent.

Cut to now, December 29th. Contacted Nintendo again, this is the 4th time as my refund hadn't been processed and I have heard anything for over two weeks.

I have now received emails to confirm that I will be getting my refund but the whole process was a nightmare. Won't use the site again as there are many other retailers that sell Nintendo products.

I was very concerned when I purchased and afterwards read the bad reviews here. I didn't receive a confirmation email of my order which had me worried so I contacted customer service via the chatbot - they couldn't have been more helpful and assured me my order was being processed, and most importantly gave me my order number which I hadn't received up to that point. Got our delivery within a couple of days of that so very prompt service, especially considering it was ordered during Black Friday.

I needed to initiate a return for an order, but unfortunately, the 'return' button on their website was unresponsive. Consequently, I was compelled to engage with their online chat support. To my surprise, they requested that I provide pictures of both the box and shipping label, which left me perplexed. I couldn't fathom the necessity of such documentation, especially for a small item like a Lego set. Furthermore, it made me wonder what I would have done if I had already disposed of the empty packaging box. I can appreciate such stringent measures for expensive items like consoles, but for a modest purchase like a Lego set, this experience has left me dissatisfied. It's safe to say that I won't be placing orders with them in the future.

I ordered an item. It arrived. It was not the right size so I sent an email to request a return. This was followed by "send us some photos" of the item. So I did this. Then asked to send other photos of the item. I mean give me a break pls - why do you need photos? For such an international company just add a return address and self service like asos and others? Complete waste of time returning items. And please don't do the usual PR response asking me to send an email - Ive wasted enough time already. Top tip - make the process easier pls. Have a nice day.

Pre-ordered a game and amiibo which was delivered to a random house. Since delivery company uploaded a random photo of a random door they refused to refund or replace the items. Awful from a major entertainment company.

The customer service is shocking generic unhelpful responses, no item delivered, obvious from tracking it never left your warehouse, holding on to my money since 22/03/23 why am I filling out manual forms to have my case escalated its 2023!!! No Refund when the item has clearly not been delivered and it’s their mistake it wasn’t delivered!!!!!!! AVOID

No refund given for pokemon scarlett even though it clearly shouldn't have been released in such a condition.

Would give 0 stars if it was an option!
Ordered £50+ of amiibos for a Christmas gift back in November. They showed as in stock, yet after payment was taken I got a message to say they were on back order and I’d receive them once in stock. On 23rd December I got a message to say payment had failed. I contacted customer service and was told I’d need to reorder, which I did. I have tried to get in touch with customer service a few times between November and now, it’s not the easiest thing to do and they make no sense.
I have today had an email to say payment has failed again, there is more than enough money to cover the items, so is definitely an error on their part.
Avoid, they’re complete time wasters and will leave you with upset children.

Sent me an opened console (security seals broken - looks like someone went at it with a key!). Refused to return the item or confirm its status (new, returned or repair?). Web form for customer service doesn’t work, staff on the phone lines unhelpful. Made worse as it was a Christmas present for a child. Wouldn’t even offer some kind of good will gesture like a digital code (at no cost to them). Shockingly poor service: avoid.

Ordered a Switch for daughter for Christmas ( 28 November). It is now 3 Jan. Still not arrived. No comms from Nintendo unless you hassle them. Then just the no updates about your case message. Will never use them again. I feel I will end up making a charge back against my creditcard to actually get my money back. They really are very poor, bordering on illegal.

Really poor service. I ordered a Switch and digital game, as I got to the checkout page, it said the order came with a free Switch case, as well as a keyring, poster and sticker sheet (pretty fantastic I thought) and delivery in 2-4 days. Seemed great but after 4 days with no update, I checked the order page and it was at 'Processing'. After contacting Live Chat, they said my order was on "back order". This was not made clear to me at all before I purchased. They couldn't give me a timescale for restock and even said they may still cancel the order. After numerous subsequent emails and live chats (they keep closing the chat box mid-conversation) they informed me it is only the free gift sticker sheet which is out of stock, but they still won't dispatch the in-stock items and won't remove the free sticker sheet from the order to dispatch the other items. What's more, there is nowhere online to be able to register a complaint, which is at the very least atrociously bad practice, and I would assume is breaking some kind of consumer regulations. It's now been well over a week since I ordered and no resolution in sight. Overall the service has been very poor, no information on items out of stock before purchasing, no information on the order without me chasing, no timescale for restock when requested, no flexibility to change the order or deliver items separately, agents closing down Live Chat without asking, and not even a way to complain about the enormous list above. I recommend avoiding buying direct from Nintendo if at all possible.

Ordered the new Pokemon months ago. Got delivered but Nintendo changed my address again. Used their autofill address feature and when ordered it cut half my address off. Even after I tried to amend it. When delivered got to our post office and went back. Called up Nintendo and it's the worst customer service I have ever ever dealt with. The advisor was extremely rude and said it would just be refunded and wouldn't give me a solution to my issue. Then put the phone down. Disgusting useless company.

they sent my orden in 3 sets. (the releae are on fryday) and the best are, one cant be sent. because there are not enough. but they let the function to order it a week more -_-

I preordered this game ages ago and was sure that I was safe. As a collector and loyal Nintendo gamer for decades, I was disappointed to see that Royal Mail said they delivered it when they didn't. They literally lied. I was at home all day and nobody knocked or rang the buzzer. Either they stole it or left it in a public area from laziness.

This is not he first time that it's happened and is very disappointing. My trust in Nintendo Store UK has rapidly diminished, especially with such a rare preorder.

When I rang Nintendo Store UK, they weren't very compassionate and made me feel guilty - almost as if I'm lying. This is terrible customer services and atrocious. I'm not stupid.

Ordered 3 amiibos dpd sent emails saying its ready to be collected from the despatch centre at nintendo and that's all that happened.

A week later and 4 days after I left a message complaining and all they can say is its been escalated and its been lost in transit.

So if they know this why have they not resent the the order????

I even said I wanted to make an official complaint this request was simply ignored twice no acknowledgement of my request.

Very bad customer service to the point its like they can't be bothered to deal with it.
I have ordered alot from mynintendo.com over the last few years and if this doesn't get sorted soon I will never purchase another nintendo item again from them.