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MyNextMattress.co.uk Reviews 

5,961
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 388 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love how simple the online ordering process is, and they frequently praise the delivery teams for being exceptionally polite, punctual, and helpful. People are also exceptionally happy with the superior quality, firm support, and overall comfort of their new purchases, noting they sleep much better. Some reviewers were not happy with occasional delivery delays, communication hurdles, or stock mix-ups that created unexpected stress for households waiting for their bedroom items. A few individuals also mentioned occasional difficulties regarding incorrect item sizes or unexpected challenges coordinating the removal of old mattresses.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrival times and helpful... See more

Product

People report positive experiences with product, noting that items arrive on time and are well packaged.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting great communication, prompt delivery, and... See more

Order

Customers consistently note positive experiences with order processes that are described as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a new mattress and the whole process was seamless from start to finish. Delivery arrived on time, the packaging was secure, and the team placed the mattress in the room of my choice. They al... See more

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

Sleep Trial

Written by the company

Try in the comfort of your own home!
Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

Promotion box for MyNextMattress.co.uk

Mattress Sale Now On!

Additional discounts and free gifts! Ends soon!

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,961)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best price when we looked for our…

The best price when we looked for our Simba mattress. Plus free pillows, albeit basic ones, still free. Delivered on days of our choice with option to pay more for specific delivery time or weekend. Called before arrival, lots of text alerts too. Thank you.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

A good quality product

A good quality product, delivered on the date requested (ahead of scheduled time).
Regular updates provided.
Helpful delivery crew

18 March 2026
Rated 2 out of 5 stars

I’m quite disappointed with the delivery experience for my order

The original delivery was scheduled for Saturday 7th of March, however the courier arrived with only two pillows and a cover, the mattress itself was missing, which was quite surprising for a king-size item.
What made the situation more frustrating was the lack of communication. I was told multiple times that someone would come back to me within 48 hours, but this never happened. Each time, I had to chase updates myself by phone or via chat support, rather than being contacted proactively.
Even now, it has been a week since I have been waiting for a further response, and once again no one has come back to me, which is unfortunately consistent with the communication throughout this experience.
Because of this, I was left without clear information for several days and had to rearrange my schedule and remain at home waiting for updates, instead of being able to go into the office as planned. My old mattress collection had already been arranged, so this also created unnecessary stress about potentially being left without a bed.
The mattress has now been delivered, which I appreciate, but the overall experience was far from smooth and the communication throughout was not at the level I would have expected.
I hope the company can take this feedback on board and improve both delivery coordination and customer communication going forward.

6 March 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry about this, Alex.
The delivery process was a mess, and we're sorry for the inconvenience caused. We're still waiting for the courier's report as to what happened, but we can assure you did everything we could but we had no information to give you whilst the couriers were locating the missing mattress. We do accept that the communication should have been better.
MNM

Rated 4 out of 5 stars

This is the second mattress I’ve had

This is the second mattress I’ve had. They were both Sealy mattresses We have found this mattress very comfortable, but after two weeks, we can already see the impression in the mattress. I am giving it time The company Is very good to deal with kept me informed and delivered on the day. Thank you M Knight

2 March 2026
Rated 4 out of 5 stars

The delivery was very smooth

The delivery was very smooth, although we did not get the promised telephone call 30 minutes in advance of the van arriving.
Have turned the bed once since delivery almost two weeks ago. The bed is firmer than expected, so hoping that 4 to 6 weeks use will help to soften it so that we don’t have to use a mattress topper on our new mattress.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb service and superb Hypnos…

Superb service and superb Hypnos mattress ... this is our 3rd from there and cannot fault any part of their service or products. Andy and his team are very on the ball and knowledgeable and give an impeccable service all round. So much so that all my friends buy from there now too!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Best value for money

Best value for money. Great communication regarding delivery and arrived within 48 hours from order being placed. A very comfortable mattress.

3 March 2026

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