Mynd Management Reviews 

I'm a homeowner who hired Mynd and am actively shopping to cancel.

The positive: their online portal is good, clean, modern, and easy to navigate.

But the fundamentals fell short. Property managers changed constantly, so I was always re-explaining my properties to someone new. Their make-ready charges were riddled with errors, and I had to spend hours reconciling and correcting them just to get to an accurate number. Maintenance vendor pricing was outrageous (a few months ago, they had charged $380 just to remove trash from a garage). And they are painfully slow to fill vacancies, leaving my homes sitting empty for months and costing me real income.

A polished portal doesn't make up for a lack of accountability, empathy, and urgency. If you're considering Mynd, ask hard questions about manager turnover, billing accuracy, vendor markups, and average days-to-lease before you sign.

Great customer service from the technician.

Knew exactly what needed to be done and got right to work. Very friendly.

Rebecca was extremely friendly, and provided updates throughout the entire process. She also took a few moments to reassess the situation after her initial plan didn’t work. Didn’t take her long at all to find the problem. This is my second time working with her. Would 1000% recommend her to anyone. Thank you again Rebecca!

She was great !!

The problem was fixed right away

I rented a home in downtown Henderson that seemed great at first but turned into a health concern and a nightmare. I had many problems throughout the three years i lived there but they were all small and i was willing to overlook them until during the coldest weeks on record 2 winters ago when the heat went out due a completely preventable fire caused by live wires touching the metal box. I stayed for 1 more year and the next winter when the cold weather blew in the home became infested with RATS. I reported this immediately and it took the company 2 WEEKS to get pest control to the house and then they rushed to close the ticket as soon as possible even though we were still catching rats and the poison was still going missing. They pretended to care and be disgusted by the situation but they dont care at all because they dont have to deal with it in person. I will never rent from them again and i will tell everyone i meet until the end of time to never use their services as a renter or homeowner.

Excellent service from Damian — fast, thorough, and professional. He even took the time to point out a few safety tips that could help me avoid extra expenses down the road. Really appreciated the attention to detail and the care he showed throughout the whole process.

Service was much better then expected. Jon communicated that he could come early, came when he said he would and finished the job in great time.

Absolutely amazing! Rebecca is so sweet and helped us out so much!

The tech was absolutely amazing!! She fixed the door quickly. Thanks again.

Rebecca was amazing! She came in to check on our water pressure and she was able to handle everything in a timely manner! I really appreciate her good customer service! 10/10.

Thomas was excellent, he took his time fixing what needed to be done. Friendly and overall nice.

The gentleman that came to service our air-conditioner, Damian, was very professional, kind and courteous. His diligence found a problem with the outside unit.
A good demeanor in Damian. Cordial and very prompt. Having been President of American Medical Review, Inc., for twenty-eight years, Damian is a quality employee.
Greg Husby

Chris was very attentive and detailed with the work he performed. We always appreciate his customer service and work ethic.

Very frustrating experience with communication and maintenance handling. Reporting issues through the AI maintenance system has been extremely difficult because it limits what can be entered and often does not allow multiple concerns to be documented properly in one request. Or it just times out and crashes after you have submitted documentation and when you call to complain, the reps do not want to intake the requests.

I currently have around 10 documented appointments where I rearranged work schedules or took time off for maintenance visits, inspections, or service appointments that resulted in no-shows or unresolved issues. Meanwhile, tenants are warned they may be charged fees if THEY miss or cancel appointments.

I reported ongoing yard safety concerns including holes and unstable ground, submitted photos, and made repeated maintenance requests with little meaningful response. I ultimately had to escalate through BBB complaints, certified letters, and outside agencies just to document and address the issue. Being assessed an admin fee monthly for them to not do their job is just another money grab.

As a tenant, I expected clearer communication, accountability, and better follow-through regarding property maintenance and safety concerns.

We are so happy either way Chris, every time he comes to service and update our home. It’s professional and an incredible experience.

Ermal did an excellent job please send him back for my next maintenance order