My Motor World Reviews 

2,622
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 853 reviews, reviewers had a great experience with this company. Customers consistently found the pricing to be excellent and competitive, often highlighting it as the best value available. Many people praised the great service received, noting helpful staff and efficient issue resolution. Reviewers frequently experienced quick dispatch and fast delivery, with items often arriving promptly and well-packed. However, some customers also noted significant issues with delivery services, experiencing delays, missed deliveries, and problems with tracking. There were instances where products arrived damaged, were incorrectly packed, or were the wrong part for the intended vehicle, leading to difficulties with returns or refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and speedy... See more

Product

Consumers find product experiences to be ambiguous, with many reporting issues with incorrect parts and poor... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the excellent and competitive... See more

Service

People report positive experiences with service, often highlighting the promptness, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,622)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

poor delivery service

The order was correct, however it was ordered on the monday next day but didn't arrive until Friday, not great if the car had been off of the road but luckily iit was only service items

2 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback. I’m really sorry to hear that your order didn’t arrive as expected with next-day delivery. We aim to get orders out promptly, and I completely understand how frustrating delays can be, especially if your vehicle had been off the road. I’m glad it was only service items this time, but we’ll continue working to improve delivery reliability.

We really appreciate your patience and your kind words about the products themselves.

Rated 1 out of 5 stars

No delivery as yet is it coming?

7 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback. I’m sorry to hear you haven’t received your delivery yet. Could you please provide your order number or any details of your purchase? This will allow me to check the status and let you know when it’s expected to arrive.

Rated 1 out of 5 stars

Delivery is terrible always late

Delivery is just an absolute joke ! Seriously I had EVRI next day delivery ordered on Saturday the 28th (100257976) order number for you to check never expected A Sunday delivery ! Possibly Monday now Tuesday no update on EVRI site still saying we are expecting absolutely ridiculous ! This is my third order and everyone has been late I expect a refund for my delivery if you require other order numbers I can provide ! The site is easy to navigate selection of parts and fitment details clear as to multiple parts and diameters like all car part companies & pricing reasonable but the one thing that let’s this company down is delivery I mean now Tuesday the 3rd of March & EVRI say the are expecting it still even with next day delivery it should have left on Monday for Tuesday delivery but the courier are saying they are expecting it probably going to be my last order from now on I will use local suppliers or eBay as this is just sub standard

3 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your detailed feedback. I completely understand your frustration, the delivery experience you’ve had with EVRI is far below the standard we aim to provide, and I sincerely apologise for the repeated delays. You’re right to expect that next-day delivery should be reliable, and it’s unacceptable that your order has been held up and the tracking hasn’t updated.

I’m glad to hear you find our website easy to navigate and our parts selection and pricing clear, we always aim to make that experience smooth.

Regarding your delivery, we have already processed a refund for the next-day service charge for order #100257976 (£4.95), and it should reach your account within 3–5 working days if it hasn’t already. For any other affected orders, please provide the order numbers and we can check them individually and refund delivery charges where appropriate.

We appreciate your honest feedback, and while I completely understand if you choose to source locally in the future, I hope we can earn your trust back if you ever decide to order from us again.

Thank you again for taking the time to share your experience.

Rated 1 out of 5 stars

Don't make a mistake in your address details they can do anything

I unfortunately made a mistake in the postcode for my delivery, EVRI could not change it in order to deliver my parcel and referred me back to My Motor World who said they couldn't change the details:

"We understand that occasionally there may be a need to change your delivery address for security or convenience reasons. However, due to our stringent security protocols, we are unable to directly modify delivery addresses."

So the company responsible for arranging the delivery of my parcel couldn't change things.

So it got taken back from EVRI (This they could arrange) so I'm expecting a refund soon.

Ended up getting it for a few quid more locally (GSF over the counter), it is a shame that what could have been a good customer experience rapidly turned into a terrible one.

2 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for sharing your experience. I completely understand how frustrating it must have been when the delivery couldn’t be redirected due to the postcode error. While we do our best to work with couriers, we’re bound by their security protocols and cannot directly change delivery addresses once an order is in transit.

I’m glad to hear you were able to get what you needed locally, though I appreciate that the situation fell short of what should have been a smooth experience. I hope we can provide a much better experience for you in the future.

Thank you again for your feedback, it really helps us improve.

Rated 5 out of 5 stars

Well ordered i power steering pump …

Well ordered i power steering pump online it arrived very quick thanks 😊
So I fitted it and its was faulty so I email them to say it was faulty they emailed me back to say they have sent me u another one it arrived the next day

Brilliant customer service
I will definitely be ordering from you again and again
Many thanks

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Brake parts

Had everything I ordered in stock. Came the next day, tracked, so could look out for driver, (we're not the easiest street to find.) All items well packed. Very easy web site to use. Thank You.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my first purchase

So happy with my first purchase. The full service kit I bought was cheaper than anywhere I looked. Delivery to Northern Ireland was quick also... highly recommend and Definitely be buying again.

25 February 2026
Unprompted review
Rated 3 out of 5 stars

Delivery was a joke

Website experience was great no issues at all, as was communication, BUT DHL delivery what a joke, tracking number didn’t work, date got moved, contacting them is a nightmare. Got my delivery at 1930hrs, had no idea. Would I buy from My Motor world again, not sure but only because the delivery service.

24 February 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for taking the time to share your feedback. I’m delighted to hear that you had a smooth experience on our website and that communication with us was good.

I’m very sorry, however, to hear about the issues you experienced with DHL. We aim for reliable delivery and clear tracking, and it’s disappointing that this fell short in your case. I completely understand how frustrating unexpected delays and late deliveries can be.

We’re actively reviewing our courier partnerships and feedback like yours is incredibly valuable in helping us improve the delivery experience. I hope this won’t deter you entirely from shopping with us again, and we’d love the opportunity to provide a smoother delivery next time.

Thank you again for your honest feedback.

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