I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sandra was really helpful and gave…
Sandra was really helpful and gave clear answers to my daft questions. I think I know my next steps!
18 June 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Brilliant customer service officer.
The customer service officer I spoke to was great. Patient, supportive and knowledgable resulting in prompt and fast resolution of my reported issue.
18 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Really useful and delivered to…
Really useful and delivered to understand
18 June 2026
Unprompted review
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
AVC query with My Money Matters
The response time in the chat window was very quick and the assistant was able to assist me in with my query in a short time
17 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Niran was extremely helpful and…
Niran was extremely helpful and explained the deductions and associated tax and National Insurance benefits. Thank you!
17 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Your agent dealt with my query in an…
Your agent dealt with my query in an efficnet and timely manner.
Very polite and courteous
Lovely experince
16 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Amazing Professional Service
This was a great experience as Katie was super helpful, professional and easy to engage in the discussion with and she supported me with necessary amendments on my agreement to proceed
16 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very useful information and easy to…
Very useful information and easy to understand and follow a complicated topic
16 June 2026
Unprompted review
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Positive Feedback
Kelsey has supported me on a couple of occasions and has dealt with all my queries really quickly.
15 June 2026
Unprompted review
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Whenever I contact the company I always…
Whenever I contact the company I always get a prompt and helpful response.
15 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Knowledgeable and helpful without…
Knowledgeable and helpful without waiting long for a response/information.
15 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Super quick response
Super quick response to my query and made the changes I requested within minutes of my request
15 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
It was great experience
It was great experience, as my concern was sorted straightaway. Person who deal with inquiry was knowledgeable and dealt with issue quickly.
15 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
the reply was very quick and i received…
the reply was very quick and i received the information i required - a good experience.
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful
I have found the team at my money matters knowledgeable and very helpful in answering all questions.
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Congratulations
Congratulations, Kelsey!
I wanted to take a moment to follow up on my previous application and express my gratitude for the assistance I received from you, which was as commendable as that of your colleague Nirin. I appreciate that you ensured I have a link in my file for easy access to make any future upgrades or adjustments. Your guidance through my earlier application was invaluable, as you addressed all outstanding issues and provided me with the necessary tools to stay organised. This support has significantly reduced my worry regarding the review of my future plans. Thank you for your efforts; your help is truly appreciated. I hope you continue to spread positivity and support to others, just as you did for me, as it contributes to making the world a better place.
12 June 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Excellent customer service from Katy
Excellent customer service from Katy, who arranged me an appointment with an advisor for next Monday and actually answered some of my questions - thank you
12 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
All sorted thanks
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon
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