The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
Company replied
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
Company replied
Company details
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
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Steve Watson called today only rang up…
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement,
he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, saved us lots of money on a total replacement.
19 February 2026
Reply from My Mobility UK
Dear Ann,
Thank you for taking the time to leave a review.
We’re so pleased Steve was able to respond quickly and help arrange a reconditioned carriage for you. We understand how important it is to resolve breakdowns promptly, and we’re glad we could provide a cost-effective solution.
Thank you for choosing My Mobility UK.
Friendly professional service
Keith gave a Friendly professional service. Explained the process clearly and showed videos illustrating the operation
19 February 2026
Reply from My Mobility UK
We’re delighted to hear that Keith provided a friendly and professional service and clearly explained the process, including demonstrating how everything works. Making sure our customers feel confident and informed is very important to us.
We truly appreciate your review.
Julie came today she was lovely and…
Julie came today she was lovely and very helpful
19 February 2026
Reply from My Mobility UK
Thank you so much for your lovely 5-star review, Mrs Henderson.
We’re delighted to hear that Julie was so helpful and made such a positive impression. She truly cares about making sure every customer feels comfortable and supported, so your kind words mean a great deal.
Thank you for choosing Mobility for — we’re always here if you need anything at all.
The surveyor Simon Hazael came to…
The surveyor Simon Hazael came to survey my stairs for a stairlift and found him to be very informative explained how it works coatings thankyou
19 February 2026
Unprompted review
Reply from My Mobility UK
Thank you for your wonderful review, Jane.
We’re so pleased to hear that Simon provided a clear and informative survey and took the time to explain everything thoroughly. Understanding how your stairlift works and the options available is so important, and we’re glad he made the process straightforward for you.
We really appreciate your feedback and thank you again for choosing us.
Steve Watson called today,
Steve Watson called today,
Arrived on time very polite and explained everything in detail
Extremely happy going to cancel the other company’s now
18 February 2026
Reply from My Mobility UK
Thank you for your fantastic 5-star review, Ms Ward.
It’s great to hear that Steve arrived on time, was polite, and explained everything clearly. We pride ourselves on delivering professional and reliable service, so your feedback is greatly appreciated.
We’re thrilled you’re happy with your decision to choose us — thank you for putting your trust in Mobility for.
Great service - do use !
Honest, friendly and caring service from the start. Julie was amazing- really listened and helped us find the perfect stairlift for my parents. The installation was within days and the piece of mind that brought me was priceless . Thank you .
4 February 2026
Reply from My Mobility UK
Thank you so much for your thoughtful and kind review.
We’re absolutely delighted to hear that Julie provided such honest, friendly, and caring support throughout the process. Helping you find the perfect stairlift for your parents — and being able to install it quickly — is exactly what we aim for.
Knowing it’s brought you peace of mind truly means the world to us. Thank you again for your trust and recommendation — we’re always here if you need us
Steve Watson visited gave us all…
Steve Watson visited gave us all details explained everything clear to mum showed brochures and was very patient excellent service
14 February 2026
Reply from My Mobility UK
We’re so pleased to hear that Steve explained everything clearly and took the time to support your mum with patience and care. We’ll be sure to pass on your kind words.
Steve Watson came to see me he had time…
Steve Watson came to see me he had time to go through it all and xplan it all to me no pressers on me at all very good
13 February 2026
Reply from My Mobility UK
We really appreciate you taking the time to share your experience with My Mobility UK. It means a great deal to our team to know our service made a positive impression.
My Mobility and Representative Mr Mike Carroll.
Although we have not chosen My Mobility company for the stairlift to be installed because we are actually looking to rent rather than buy outright. I would like to express my thanks to Mr Mike Carroll who visited and was very informative and helpful. We would certainly look at the company in the future should our requirements and needs change.
Thank You Margaret Adams.
12 February 2026
Unprompted review
Reply from My Mobility UK
Hi Margaret,
Thank you so much for taking the time to leave such a thoughtful review.
While we completely understand your decision to rent rather than buy, we truly appreciate your kind words about Mike. We’re so pleased to hear that he was informative and helpful during his visit — we’ll be sure to pass your thanks on to him.
Should your needs change in the future, we’d be more than happy to help.
Steve Watson came today and was very…
Steve Watson came today and was very helpful; looking forward to stairlift being fitted.
12 February 2026
Reply from My Mobility UK
Thank you so much for your 5-star review!
We’re delighted to hear that Steve was so helpful during his visit. We’ll be sure to pass your kind comments on to him.
We look forward to getting your stairlift fitted soon and making things that little bit easier for you.
Best wishes,
The My Mobility UK Team
Paula was lovely and so friendly she…
Paula was lovely and so friendly she put you at ease straight away.
Went through the products and allowed me to make an informed decision.
4 February 2026
Reply from My Mobility UK
Thank you so much for your 5-star review!
We’re so pleased to hear that Paula made you feel comfortable and helped you choose the right product. I’ll be sure to pass on your lovely feedback to her.
Thanks again for choosing My Mobility.
Satisfied with the job well done
A good job was done fitting the stair lift, everything was left clean and instructions were clear as to how it worked. Very satisfied
6 February 2026
Reply from My Mobility UK
Thank you for your 5-star review, Joan. We’re glad to hear you’re happy with the stairlift installation and the service provided. Your feedback is really appreciated.
My dealings with My Mobility were… first class
My dealings with My Mobility were excellent from the initial visit and the subsequent quote right through until the installation of the reconditioned Stannah stairlift. "Aaron", the installer, was most competent and very pleasant to deal with. He gave me and my wife a very professional demonstration of how to operate it and ensured that we were fully competent and satisfied before he left. Highly commended all round.
30 January 2026
Unprompted review
Reply from My Mobility UK
Hi Brian,
Thank you very much for your excellent 5-star review. We’re delighted to hear that your experience with My Mobility UK was first class from start to finish, and that you’re pleased with your reconditioned Stannah stairlift.
It’s great to know that Aaron provided such a professional installation and took the time to ensure both you and your wife were fully confident using the lift before he left. We’ll be sure to pass on your kind feedback to him.
Thank you for your recommendation and for choosing My Mobility UK. Please don’t hesitate to get in touch if we can assist you in the future.
Stay well clear
This isn't a proper company. Look them on Companies House. Seem to be a finance company. Siobhan, whose business card says Affordable Stairlifts and gives her job title as Technical Surveyor, was very nice but basically was pushing the reconditioned stairlifts. I guess these are the ones they make the most money on. The engineer that came to fit the stairlifts was fine, but charged my parents an extra £100 so that the lift would swivel at the top of the stairs automatically. This was not discussed during the meeting with Siobhan. There was no paperwork left after installation, so no copy of the invoice/payment, no instruction manual or number to phone in case of any problems. Siobhan had said the stairlift would be in mint condition but it definitely was not.
Unfortunately my father passed away less than a week after installation. We asked if there was the possibility of buy back and was told yes of course but then we were only offered £300 after paying £1900. And we had still not had the £100 over charge which Mitch said would be refunded. Communication was appalling. Stay well clear and find a real company.
28 May 2025
Unprompted review
Reply from My Mobility UK
Hi Sally,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your father’s passing and would like to begin by offering our sincere condolences to you and your family.
We’re also sorry to read that your experience did not meet expectations. We would like to reassure you, that we are a legitimate trading company. Our registered trading name on Companies House is MY MARKETING SOLUTIONS, under which we operate our stairlift and mobility services.
We take concerns like those you’ve raised very seriously. We have already requested further information from you so that we can fully investigate the points mentioned, including pricing, paperwork, communication, and the discussions around buy-back and refunds. Without specific details, we’re limited in what we can review publicly, but we are absolutely keen to look into this thoroughly and fairly.
Our aim is always to be transparent, supportive, and professional, especially during what can be a very difficult time for families. We would genuinely welcome the opportunity to address and resolve these matters directly.
Please contact us with the requested information so we can investigate this further for you.
Kind regards,
My Mobility UK
Trading name: MY MARKETING SOLUTIONS
Was very impressed
Today I rang to ask for a quote on a stair lift a man named Ben came on the same day was very knowledgeable about what we wanted
30 January 2026
Reply from My Mobility UK
Hi Christine,
Thank you so much for taking the time to leave such a lovely 5-star review. We’re really pleased to hear that you were impressed with our service and that Ben was able to visit on the same day and provide clear, knowledgeable advice about the stairlift options.
Your feedback means a lot to us, and we’ll be sure to pass your kind words on to Ben. If you need any further help or have any questions at all, please don’t hesitate to get in touch.
Had quote the same day
Had quote the same day. Ben was really helpful and honest, great service!!
30 January 2026
Reply from My Mobility UK
Hi Miss Jones,
Thank you very much for your 5-star review. We’re delighted to hear that you received your quote on the same day and that Ben was helpful and honest throughout the process. Providing clear and reliable service is something we take great pride in, so it’s lovely to receive this feedback.
Fabulous stairlft installed quickly and…
Fabulous stairlft installed quickly and expertly by Kirsty.
29 January 2026
Reply from My Mobility UK
Thank you very much for your 5-star review. We’re so pleased to hear that you’re happy with your stairlift and that it was installed quickly and expertly by Kirsty. We’ll be sure to pass your kind words on to her — she’ll really appreciate it.
The stairlift provided is excellent
The stairlift provided is excellent, the installation was also quick and very efficient and we were given excellent instructions for its use. Our only problem was communication with the company at the beginning was very poor.
27 January 2026
Reply from My Mobility UK
Thank you for your 5-star review and for sharing your feedback.
We’re delighted to hear that you’re pleased with the stairlift and that the installation was quick, efficient, and clearly explained. That’s exactly the standard we aim for.
We’re very sorry to hear that communication at the beginning didn’t meet expectations. Your feedback is important, and we’ll be reviewing this internally to ensure we improve the experience from first contact through to installation.
Thank you again for choosing My Mobility UK.
Julie
Julie, the rep, was very politeand professional. I'd already done some research so I was familiar with some of what she was saying. She quoted me a price that I was happy with and I signed up for the stairlift. The whole procedure was painless. Thanks Julie for making it so.
4 November 2025
Unprompted review
Reply from My Mobility UK
Thank you for your 5-star review. We’re really pleased to hear that Julie was polite, professional, and made the whole process easy and stress-free for you. We’ll be sure to pass on your thanks to her.
From Start to finish a professional Team.
From Start to finish a professional Team.
A knowledgeable Surveyor explained all options, not a hint of pressure sales. Installation was done to a very high standard and a little problem sorted by a top class Customer Service team.
All in all a very good experience.
Would not hesitate to recommend this team, they know their job and do it well.
Ken Holland
27 January 2026
Reply from My Mobility UK
Thanks so much for your kind words Ken, we are so glad you are happy with the final product and the service you have received, we wish you well .
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