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I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more
Company replied
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more
Company replied
Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more
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Company details
About My London Pharmacy
Written by the company
My London Pharmacy
We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.
We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.
Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs. You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!
We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.
When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!
It’s simple.
1. Online consultation Answer our quick health questions in just 2 minutes.
2. Genuine prescription
Get a fast prescription from our UK medical team if eligible.
3. Discreet delivery
We send your treatment in discreet packaging within 24 hours.
Written by the company
- Prescription Treatment
- Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
- Health tracking
- Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
- Private community
- Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
- Wide range of treatments
- Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.
Contact info
Unit 33, Taunton Road, UB6 8UQ, Greenford, United Kingdom
- 020 3154 4734
- help@mylondonpharmacy.co.uk
- mylondonpharmacy.co.uk
Find our weight loss treatment plan HERE
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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All good but for the speed of delivery…
All good but for the speed of delivery - which was two business days rather than one, which makes a difference when considering medication to treat an ailment. My order seemed to just freeze for an entire day before it was actioned, which wasn't too helpful.
29 July 2026
Reply from My London Pharmacy
Dear Raman,
Thank you for taking the time to leave us a 4-star review.
We are pleased to hear that, overall, you had a positive experience with My London Pharmacy, although we are sorry to hear that the delivery took longer than you expected.
We appreciate that, when ordering medication, timely delivery can be particularly important. We always aim to process and dispatch orders as promptly as possible, and we’re sorry that on this occasion you felt there was an unnecessary delay.
As we have been unable to identify your order or any correspondence relating to the issue raised in your review, we’re unfortunately unable to investigate the specific reason for the delay on this occasion.
If you are able to contact our team directly with your order details, we would be more than happy to look into what happened and provide you with further information.
Thank you again for your feedback. We appreciate you choosing My London Pharmacy and hope we have the opportunity to provide you with an even better experience next time.
Kind regards,
Darshan
Customer Support Team
These are a bunch of crooks
These are a bunch of crooks. I placed an order for some medication and their pharmacist advised me she could prescribe because I hadn't done a CBT on sleep. That's fair enough I guess but then they deducted £5 from my refund......AVOID!!
5 August 2026
Unprompted review
Reply from My London Pharmacy
Dear He,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We understand that you were disappointed that the medication could not be prescribed following the pharmacist’s clinical assessment. However, our terms and conditions clearly explain that a processing fee may be deducted from the refund where an order cannot proceed due to clinical eligibility.
This fee covers the administrative and clinical work involved in reviewing an order, including the pharmacist’s assessment, checking relevant records registered under the patient, and associated payment processing costs.
We appreciate that this may be frustrating, but the fee is applied in accordance with our stated terms and conditions and is not intended to mislead or unfairly charge our patients.
Warm regards,
Darshan
Customer Support Team
Great service
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My London Pharmacy. They checked with my Gp said this was a prescription item. What would we do without the internet. Thank you My London Pharmacy. 5*
28 July 2026
Reply from My London Pharmacy
Dear Darren,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Esmée
Customer Support Team
Once you've A service fee is charged for a refund.placed an order and paid
Once you've placed an order and paid, regardless of the reason, if you want a refund, you'll have to pay a processing fee.
21 July 2026
Reply from My London Pharmacy
Dear He,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Our cancellation/refund terms do state that a processing fee may apply where an order is cancelled after it has been placed. However, in this case, there was an additional patient-safety concern, as we became aware that the medication was being purchased on behalf of someone who was not registered with our pharmacy.
We know this as our clinician clearly asked you to verify if the medication was for another individual to which you confirmed. We requested for the patient's identity so we could amend the details on the order accordingly and supply the treatment. You were unable to supply this information and requested a cancellation.
For prescription medication, we must ensure that the intended patient is appropriately registered and has been assessed by our clinical team before medication can be supplied. This is an important part of our clinical and regulatory responsibilities and is in place to protect patient safety.
We appreciate that this may have been frustrating, but these requirements are necessary when supplying prescription medication.
Warm regards,
Darshan
Customer Support Team
Good initial service but slow delivery
The first part of the service was good. but despatch and delivery was slow.
28 July 2026
Reply from My London Pharmacy
Dear Maggie,
Thank you for taking the time to leave a 2-star review.
We are pleased to hear that you found the initial part of our service to be good, although we are sorry to hear that you were disappointed with the time taken for dispatch and delivery.
We always aim to process and dispatch orders as promptly as possible, and we appreciate that timely delivery is particularly important when ordering medication.
Unfortunately, as we have been unable to identify any written correspondence from you regarding a delay with your order, we are unable to investigate the specific circumstances surrounding the delivery or determine what may have caused the delay.
Had we been made aware of any concerns at the time, our team would have been more than happy to look into the progress of your order and provide an update.
We appreciate your feedback and will continue to review our processes to ensure that orders are processed and delivered as efficiently as possible.
Kind regards,
Darshan
Customer Support Team
Ordered naproxen
Ordered naproxen. Paid extra to get the medication within 48 hours before going away on holiday. Still no delivery after four days meaning paying ridiculous money for just 9 half strength pills from Boots instead.
Initially refunded by my card provider. Then had the money taken as proof of postage was given. All it shows is an envelope hanging out of my letterbox.
At the very least, the seller should refund my postage. They are taking extra money from the customer under the false pretext of speedy delivery. It's a con. The order should be processed immediately .
* The system won't allow me to reply to absurd demand by the seller to provide " more detail ". I stand by the review. The item WAS NOT received by me, at my address inside 48 hours. I don't care what " evidence " you have. An undated photo of the medicine hanging out of my letterbox is not poof of delivery inside the timeframe. I know you dont want ' bad ' reviews, but you are trying to bring my own honesty into question, which I don't appreciate. I stand fully by my review. And even in your own words....delivered twondays after dispatch. I didn't pay for that service. I paid for 48 hour delivery. That means after my order has gone in. That's a 4 day delivery.....which is rubbish when you promise prompt delivery!
4 August 2026
Unprompted review
Reply from My London Pharmacy
Dear John,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the order, we can confirm that it was dispatched and subsequently marked as delivered on 24 July 2026, two days after dispatch. We were not contacted by email or telephone regarding the delivery issue; we only became aware of the concern after a chargeback was raised.
We contacted you directly by SMS to understand the issue, and you confirmed that you had not received the parcel. We subsequently submitted the available delivery and order evidence to your card provider to assist with resolving the chargeback.
We understand that the delay was frustrating, particularly as you needed the medication before going on holiday. However, the parcel was dispatched promptly and the delivery was recorded as completed by the courier.
Warm regards,
Darshan
Customer Support Team
Easy to order and very quick delivery.
28 July 2026
Reply from My London Pharmacy
Dear Paul,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Afreen
Customer Support Team
Ordered and delivered very promptly.
28 July 2026
Reply from My London Pharmacy
Dear Clive,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Dear Ronnie,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Do not touch with a barge pole!
Do not touch with a barge pole!
They ignore advice given by GPs then charge you a cancellation fee if they refuse to prescribe when the GP has said it’s safe to do so
Edit- and yes, they did discount advice from my own GP AND have now shared information about me in a public forum without my consent. Disgusting
3 August 2026
Unprompted review
Reply from My London Pharmacy
Dear Julia,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We want to clarify that this was not a case of us disregarding your GP’s advice. Our prescribing clinician requested supporting documentation because you stated that you had been receiving the medication for approximately 18 months, including evidence of supply from your previous provider. This information was required for our clinician to safely assess and approve treatment.
When you confirmed that you could not provide the requested evidence, our clinician offered to cancel the order and arrange a refund. You then confirmed that you wished to cancel. The order was cancelled accordingly, and you were advised that the standard cancellation fee may apply in line with our terms and conditions.
While your GP may have advised that no further testing was required, prescribing clinicians must make their own assessment based on the information and documentation available to them. We cannot simply proceed without the evidence required to satisfy our own clinical and prescribing responsibilities.
We are sorry that you were disappointed with the outcome, but the request for documentation was made for patient safety and the order was cancelled promptly once you confirmed that you could not provide it.
Warm regards,
Darshan
Customer Support Team
Common theme with not refunding…
Common theme with not refunding customers and retaining money from their own mistakes by looking at other reviews.
Cancelled an order prior to dispatch as stated in their terms and conditions (AT THE TIME OF MY ORDER). They then admit they missed the email but then offered no refund but only an exchange for a different products if I paid the additional HIGH fees. I refused and insisted on a full refund and offered the prompt return back of the medication sent to me when it should have been cancelled.
As they refused I disputed this charge with my credit card company. The version of the Terms and conditions sent to my credit card company were DIFFERENT, stating orders can only be cancelled "prior to order being assigned to the pharmacy" from the old conditions which stated "until the point of dispatch". Seems dishonest and now finding help to lodge my concern with GPhC depending on the outcome and their response.
Luckily I took screenshots and videos as I had a bad feeling about this company and was confident they wouldn't do whats right.
Now awaiting a further dispute response and will be looking at taking this further via the legal route too. Please don't let this company keep your hard earned money, make sure you put up a fight.
Update 19th August 2026:
Upon receiving the reply from Darshan to this review, you sent a completely different version of the terms and conditions to my credit card provider. They are again reviewing all evidence of this now. You are failing to address the change of terms and conditions after I disputed it. Why aren't you addressing this fact? You sent them a completely different version to support your claim which is incorrect. At least respond to the claim of changing the terms and conditions if you want to justify yourself.
12 July 2026
Unprompted review
Reply from My London Pharmacy
Dear J.R,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the correspondence, we acknowledge that your cancellation request was unfortunately missed while your order was being processed. We explained this at the time and offered a goodwill exchange to resolve the matter, which you chose not to accept.
As the order had subsequently been fulfilled, we were unable to offer a refund for the dispensed medication. You then raised a dispute with your card provider, and we provided the relevant order and correspondence records to support their review.
We understand you were disappointed with the outcome, but we did acknowledge the error and made an attempt to resolve the matter.
Warm regards,
Darshan
Customer Support Team
Fast service
The website was easy to navigate and user friendly.
The product arrived promptly and I like that there was a selection of products for me to choose from.
23 July 2026
Reply from My London Pharmacy
Dear Teressa,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
The ease of ordering
The ease of ordering, the safety check they have in place, and speed of delivery.
24 July 2026
Reply from My London Pharmacy
Dear DTren,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Reply from My London Pharmacy
Dear Christina,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Mariel
Customer Support Team
Perfekt 👌👌👌👌👌
23 July 2026
Reply from My London Pharmacy
Dear Sebastian,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Excellent service
Excellent service. Considerate and timely with service. I will certainly call on them again.
24 July 2026
Reply from My London Pharmacy
Dear Tony,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Darshan
Customer Support Team
Stay clear !
Stay clear !! They use a cheap delivery service ( no signature ) and then the parcel gets “lost” and they won’t do anything about it ! So you end up with no product or refund ! how to make money by ripping people off !
29 July 2026
Unprompted review
Reply from My London Pharmacy
Dear Laura,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We have reviewed your order and can confirm that the parcel was dispatched and marked as delivered on 29 July 2026, within 24 hours of dispatch. When a parcel cannot be located despite showing as delivered, we are required to follow due process to help us proceed with making a claim against the courier.
We appreciate that this process was frustrating, particularly as the process can take some time before the matter can be resolved. Once the required information was available, a replacement was issued on 6 August 2026.
We understand your frustration, but we want to reassure you that we did take steps to resolve the matter and ultimately provided a replacement.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Dear Mrs Wilkinson,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Incompetence at following clear instructions
An order was placed for Mounjaro and it was repeatedly made clear that it should not be delivered until my return from holiday because the medication needs to be refrigerated until it is used. They sent it anyway and it has been left in the heat outside my house for about two weeks. They refused to send a replacement or give any advice about whether the medication could still be used. I will not be using their services again.
21 July 2026
Unprompted review
Reply from My London Pharmacy
Dear Paul,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the order, we acknowledge that your request to delay dispatch was sent via the order chat but was unfortunately missed, and the order was dispatched before your return. We sincerely apologise for this error.
Following your complaint, we offered compensation and the option to place a replacement order at a reduced price. We are sorry that the resolution offered did not meet your expectations.
We have taken your feedback on board and apologise for the inconvenience caused.
Warm regards,
Darshan
Customer Support Team
Excellent customer services
Excellent customer services, item arrived very quickly, will be ordering more products
22 July 2026
Reply from My London Pharmacy
Dear Mel,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
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