myLAB Box Reviews 

My order was expensive for two different kits, waited for results for nearly a month. Their website says "Turnaround from order to results for all mail-in kits is estimated at 5-11 days". I've contacted customer care asking for a refund, since I now needed to go to a clinic in person to perform a full panel STI test (time-sensitive!), which costs quite a lot. They replied that they will not provide a refund, and explained their lab was busy. I got my results 2 weeks later, but I've eventually had to pay twice for the same service (including med clinic bill), which created a financial burden. Avoid.

Not a great experience. The kit and results were fine but the timeline was 2X what they post on their site with no explanation. Kit was not shipped timely and took over a full week, then results were 1.5 weeks after I sent it back. Just be honest about your timelines.

This place is the biggest scam ever. Sent in samples Dec 3rd 2024, still haven’t received results, and they never answer their number and “Hannah” tells you to email their customer service email; which they never reply to. I went to better business bureau for assistance and the same scripted bullshit reply on their as well. At this point I want a refund. I don’t want to email the customer service email, I’d like to email directly to “Hannah”. Trash company. Stay away!!!!!! I tried giving the company a chance… worst mistake. It was to good to be true. 5 day turn around turned into 1 month and counting; still no results. Learn from the 1 star mistakes. If I don’t get my results tomorrow 1/4/25, I’m going through my bank and disputing the charge so I can get that money back.

UPDATE: Once again, company lies. Has been a few days and Hannah has still not reached out to me. Stay away from this company. They are a HUGE SCAM.

UPDATE: Results can in 1/15/25….. This service is ridiculous. I still want my refund Hannah, maybe I’ll delete this comment. EVERYONE, you have been warned; us another at home service.

I purchased a MyLab Box kit in October 2024 and followed all their instructions. A week after sending in my sample, I was informed that the company had lost my information card. A week later, they told me my blood sample didn’t have enough blood. They offered to send a replacement kit free of charge.

In November 2024, I hired a registered nurse to ensure the blood sample was sufficient and sent it in. By December 2024, I was informed they could not provide results for my second kit either and offered yet another replacement kit. It’s now January 2025. I’ve spent hours of my time, the initial cost of the kit, and still have no results.

I requested a refund, which they refused, and I have nothing to show for my efforts. Some people may have success with this company, so I don’t believe they’re a complete scam. However, based on my experience, I cannot recommend them. Even if they were to eventually provide results, I would not trust their accuracy given how poorly the company is run.

For anyone considering this service, I strongly suggest looking up their Better Business Bureau rating first—it’s an F.

I purchased 3 test kits on Nov 23. I initially was unable to register them on the website. I contacted company via email and they said they registered the
kits for me and to send them all in together with the shipping label they provided. Per the tracking label,
my package was received by their lab on December9th. It is now December 31 and I still don’t have any results. I have reached out via email to costumer
service multiple times. In the beginning they said my order is processing. Then they said they would reach out to the lab for an update. Now I’m not receiving any email response. When I call customer service no one answers and when I leave voicemail, I never
receive call back.

I have also now requested a full refund and according to the response by the company below about them replying by in a timely manner is completely false. They will not reply to my email regarding when I will be refunded. They also said there is no actual number for customers to call. You solely have to rely on them responding via email if and when they choose to.

I almost didn't order the test because of the bad reviews and I should have listened to them before ordering a month ago. I sent my test in over a month ago and still don't have the results. They promise 3-5 days for results and the test has been at the lab for lover 3 weeks.
Their confusing "ticket" system never gets me the responses I want which is a refund of my order as they have not provided the results promised.

They said the lab is having and issue and asked if I would like to retest. It would have been nice if they told me this two weeks ago! If they don't issue the refund this week I will be disputing the charge on my credit card.

Spent $426 for their service. It’s been 16 days since the samples were sent…reached out to customer service, no response from them in 48 hours (they claim 24 hour response). Feeling like a sucker that’s been had by a scam. Beware before you purchase, not sure there is anything legit about this company other than the prompt removal of funds from your account. Next will be hearing from customer service on this review site providing lip service about their failures. Please contact if you’d like to consider a class action lawsuit.

Would leave a zero star. It’s been a month and no results false advertising of time frame. Never again

Worse thing ever, do not waster your money....sale kits for male or female but do not denote which is which on box or anywhere else, do not answer phone or return call, require a MLB number to register yet have 3 different MLB numbers on various parts of the kit...go somewhere else and save your money

THEIR RESPONE BELOW: So they respond to negative reviews, but still have not returned my phone calls or emails...yet they say "just contact us at our email"...which they don't respond to.
They will not answer their phone ever either...can only leave a message with no return calls...Laughable, disputing the charges with my credit card company.

Bought mine at Walgreens. Could not register the kit. Yes they responded to my emails but still the issue remains.
Far to much of a hassle for a expensive product. Definitely would not purchase again.

Still waiting on results. Their customer service is a joke. Do not purchase a test from them. Pretty sure this is 100 percent a scam. I did my test in October and mailed it in and it is now December and I have yet to get any updates or anything from them. I had to reach out to check the status and all they could say was it’s still not ready and couldn’t give me a timeframe of when I would have my results. Buyer beware!! Do not use this company. You will regret it!

They got my test 10/26/2024. It’s now 12/5/24 and still no results. Their test result time frame promise is a total sham. They don’t even reach out to me with an update. I have to contact them to get a status and they can only be reached by email that takes days to get a response. The test results are important to me and now I guess I’ll have to do it all over again with another reputable business, I really doubt any results now with the age of the test will be accurate. DO NOT USE THIS COMPANY.

They received my tests over a month ago and I’m yet to receive the results. Customer Service had said I’d receive them 2 weeks ago and I ended up needing to follow twice to get a response.

Telling me the lab is overwhelmed adds salt to the wound as it now makes me question the validity of the results, if they ever come. This has been a waste of time and money and I write this to save yours.

No one will answer my emails or phone calls. Their customer service phone line says they have a chat feature on their website which I also cannot seem to locate. It has been weeks since I sent my test back with no results or even confirmation they have received it. Their products state 2-5 day turn around which is why I chose them in the first place. I can understand a slow down, but I do not understand the complete lack of response or status update. Will not use again and would like to get my money back or my results within the next week.

If you are looking for a timely test, look somewhere else. If you can wait a month or longer, use them. I'm still waiting for my results a month later. Customer support says they are just overwhelmed with tests and give them another week to het my results. I highly recommend using a different company. I've used them 10 times over the past 4 years and each time it gets longer and longer or they say the samples we no good. I've never had this issue with anyone else.

I still can't get my results 2 most. later and get no response from customer service. Although you will see them comment following my review that they sent my results but they did not. No one from customer service will contact me or help me.

It's been 3 weeks since I placed my order and 2 weeks since they received my sample and I have not received my results. Customer service has not been helpful.

DONT ORDER FROM THIS COMPANY

STEAL YOUR MONEY AND NEVER ANSWER YOUR CALLS

I ordered a testosterone kit. Was very Excited to recieve it and use their test kit.

I read through the entire packet of instructions 6 times. In fact I spent two hours reading them to ensure everything I did was to their spec. I sent in my sample and waited for a month..... No word back. Finally I emailed them asking for an update.

They claimed that my sample wasn't adequate, and said I would need to be reimvoiced (pay again) for a second kit). Absolutely astonishing how poor their customer service response timing and methodology is. See email chain below.

Hello *****,

I apologize for not being able to respond sooner.

We received information from the lab that your sample was rejected because it was hemolyzed. Hemolysis occurs when red blood cells break open, releasing hemoglobin and other substances that can interfere with test results and affect their accuracy.

To help you with proper blood collection for your next sample, I’ve attached a guide with detailed instructions. Please review the guide and follow the steps carefully to ensure the best results.

If you’re interested in a replacement kit, please let me know. I will then send you an invoice and prepare your order right away.

Thank you for your understanding, and I look forward to your response.

Warm regards,
Mel | Customer Service

Attachments:
Blood and Serum Test Instructions.png





Thu, 10/31/24 3:22 pm

Still no updates on my test... what on earth is going on or taking so long?

Im very unimpressed with your services so far.