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My Jewellery Story Reviews 

321
•
TrustScore 4.5 out of 5

4.6

Fashion Accessories Store
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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the earrings are stunning, beautifully crafted, and offer great value with vibrant color options that consistently receive many compliments. People also appreciate the fast delivery service, smooth website navigation, and helpful communication regarding their purchases. However, some reviewers were not happy with delivery delays or missing items from their orders. A few customers noted that they had not received their packages yet, or experienced issues where promised promotional items were missing from their deliveries. These consumers clearly expressed disappointment regarding these specific fulfillment problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the beautiful and... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and smooth experiences.... See more

Quality

People report positive experiences with quality, highlighting that the items are very well made and do not... See more

Order

Consumers find order experiences to be mixed, with conflicting feedback regarding shipping and fulfilment.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more

Rated 5 out of 5 stars

I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more

Rated 5 out of 5 stars

I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more

Rated 5 out of 5 stars

Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommend... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(321)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service and quality.

The two pairs of earrings I ordered are lovely and well made. They came with a little pouch to keep them in.
The two pairs were despatched separately and one pair only got as far as the sorting office but no further. This was obviously the fault of the Post Office but I emailed MYJS who replied quickly and promptly despatched a replacement pair of earrings. These arrived safely. I was impressed with the speed and way that MYJS dealt with the problem.

14 October 2023
Unprompted review
Rated 1 out of 5 stars

Very bad material

Very bad material, too fake

1 September 2023
My Jewellery Story logo

Reply from My Jewellery Story

Hi Solange, thank you for your recent visit and we apologise for the product not meeting your expectations, we want to make sure every customer is happy so as per our private emails we have processed the full refund for you. Please do not hesitate to contact us if we can assist any further.

Rated 5 out of 5 stars

Such pretty jewelry

Easy to order, lovely selection of jewellery, I ordered 2 pairs of earrings with an offer, they we’re going to he a present but I loved them so much I kept them & will order more as gifts & for me .

28 August 2023

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