Myhomerocksltd Reviews 51

Fantastic service from ordering our Belgravia sofa to it being delivered. Had so many comments on how amazing it looks and so unique.

Really great experience! Called ahead to check that the light I wanted to order was actually in stock (after ordering two different lights from two other sites that both called after the order was placed to advise that the item was actually out of stock!!) and the lady that answered the phone was really helpful. She went to the stock room to personally check that it was in stock and put it aside for me to order online within 5 mins. Item came with no issues, no damage and no missing parts. The light is now up in our dining room and I am really glad I took the chance on this company.

Stunning shop with fabulous unique products, great quality and choice. The staff are extremely friendly and welcoming , providing exceptional customer service ,great product knowledge and nothing is too much trouble. Very relaxed environment to shop, I highly recommend.

All of the home items are stunning and love the diffusers which were bought as a gift for my home they are stunning and the fragrances are powerful and long lasting x

Love the shop all friendly and helpful with anything nothing is to much trouble for staff shop floor down to delivery men .amazing shop well worth a visit
Excellent shop from start to finish

Recently bought a leather tray and set of leather boxes. Love them and were sent really quickly.
Great quality , colour amazing to match my living room and service always fantastic.

We’re do I start my home rocks 🤔 jaw dropping from the moment you walk in it’s stunning ….classy ….and QUALITY is unreal 👌staff amazing so helpful and the owner is passionate and you feel it inside this stunning shop , I wouldn’t buy furniture anywhere else as this place is number 1 for everything……. You might pay a bit more but go elsewhere and you will pay twice , Iv got several items from MHR it’s just the best I recommend it to everyone

Most gourgous and unique peices staff are lovley and go out of there way any help you need

Brought the beautiful vogue mirror for my first ever house and I am so excited to get it fitted! Was loads of beautiful things in store can’t wait to visit again, staff was super friendly instore and warehouse xxxx

Got all my bedroom interior stuff from here - they do the most unreal decor, throws, cushions etc. and the quality is gorgeous too.

I love My Home Rocks. The furniture from here is amazing. The girls are always really helpful. I love the Reed diffusers they last for ages.

RUBBISH. DO NOT PURCHASE ANYTHING FROM THEM. I WISH I READ THE REVIEWS BEFOREHAND.

Ordered a set of 6 chairs for £1194 and they arrived with a massive red tag saying it was reduced for £750. They denied it. It’s been completely mis sold. Unfortunately had to escalate it to consumer rights.

In response:

After opening all the chairs 2 chairs came a different colour, despite ordering from the exact same listing with the same product code. I had to escalate it through consumer rights to be able to ask for them to pay for the return which still has not been done.
Obviously they deny all of this.

Wish I had read these other reviews before placing my order!
Paid £100 each for two diffuser fragrance refills PLUS £7.99 delivery cost. Arrived today with both plastic bottles damaged as they were sent in a thin plastic mailing bag with ne loose piece of cardboard.
Sent pictures to company who said that was how they received them from the supplier (really??) and I can return at MY cost and no refund of my initial £7.99. The perfume is probably still OK but their attitude stinks. Will definitely not use again

Further to your reply I call big indentations in the bottom of both bottles damage. Yes they were intact but not in anything like original condition - no one would choose a bottle in that condition in store.

Furniture is amazing . The staff go above and beyond. Highly recommend my furniture is beautiful stylish and classy

Just opened my itam and I must say it looks horrible the gold colour on it is really dark and ugly if that wasn't enough to itam is painted badly / damaged and it looks horrible.
If not enough that the itam is not right the customer service that I have received from Zoe was the worse I ever had!! She was talking over me not wanting to listen all together awful experiences on my first ( and definitely last )purches from this shop . If you want something nice with nice customer service and lovely goods go to Rowen Homes where the customer service is helpful and nice to people.

Ordered a vase it came two days later the packaging box was robust and in perfect shape the vase inside was damaged with the neck smashed, emailed them over two days before I got a cheeky reply from ZOE, she said just put the lid on it and no one will know, she said they would refund me 50% of the cost, I agreed then received an email with no details about the refund amount and a rider not saying NOT REFUNDABLE AND NOT REFUNDABLE,emailed this ZOE to ask how much has she refunded..no answer again..I believe the item was broken prior to shipping it....stay clear of them

I ordered an ornament from them days ago I have been emailing them to try and cancel this order but no one has got back to me. I think I have been scammed.

I ordered a set of boxes, paid next day delivery and only one box came. I immediately emailed and Got a response basically calling me a liar! I was astounded… it’s a SET one is no good to anyone I had no reason to lie, no resolution offered and they would not respond to PayPal so has taken me weeks to get my money back.
Scam company do not buy.

If I could give 0 stars I would. My home rocks is a SCAM!! DO NOT BUY FROM THIS COMPANY. I am now having to go back and forth with trading standards and citizens advice because my home rocks believe they are above UK law. The sold me a dining table which had incorrect information online regarding the height, upon receiving the item I noticed not one chair would fit with this table based on their online measurements so I asked for a return. After being told day after day “someone will get back to you tomorrow” a women came to the phone who called herself “the boss” and told me she doesn’t care, she doesn’t have time for this and she’s not refunding me. This so called boss said they don’t have to lose the money for it. The way she spoke to me was disgusting so I asked on the phone call if all calls are recorded and she said yes, but now since I’ve requested a data subject access request,I’ve been told these particular calls were never recorded!

My Home Rocks is an absolute gem! Their range of home décor and furniture is stylish, high-quality, and truly unique. The website is easy to navigate, and the customer service team is incredibly helpful and responsive. My order arrived quickly and was beautifully packaged, exceeding my expectations. If you're looking to elevate your home with stunning pieces, I highly recommend My Home Rocks!