The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more
Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada
Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more
Company details
Written by the company
Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.
Contact info
Suite 3400, 10180 - 101 Street NW, T5J 3S4, Edmonton, Canada
- 1-888-411-4656
- hello@holoalert.ca
- myholo.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The set up girl was great and friendly…
The set up girl was great and friendly answered all our question. My husband will like his independence.
Set this up for this was easy and quick
Set this up for this was easy and provides a measure of comfort to my mom. GPS ensures she has coverage wherever she is. Customer Service is excellent. Very caring and provided clear instructions to put my mom’s concerns at rest
My Holo Fall Detection Pendant or Clip
I like the flexibility of clip and or around the neck easy activation friendly and helpful staff solid guarantee and services. I’m quite happy just activated this product.
My Holo Personal Review
I was called Connor Haakenson to see if we have any questions or were we able to work on the way to set up our new alarm? I thought we should get some information from Connor so he helped us through to call for for help and we pushed the call and an other person asked if we needed some help and are we okay? We told them no that this was a learning help for us and we were very much pleased with their help. Connor was a great help and we would tell our friends about the alarm and how the company was great at getting us informed.
I liked dealing with Connor & I was happy to see they are based in Canada!
I liked dealing with Connor, he was my first contact with Holo. He was not pushed, he was willing to answer all my questions. He even called me back on a holiday. The equipment did take a few days to get here, but I think they have to do some work on their end before shipping. When I inquired, Connor emailed me a tracking # The unit itself is very well made, simple to operate & the reception quality is excellent. Having the unit gives me lot of peace of mind, no regrets on my part!!
It was so smooth and simple to set up
It was so smooth and simple to set up. I feel like I'm going to love this..
I had a good experience with Connor…
I had a good experience with Connor about the system and contract pricing. Expected to receive the system a few days later but didn’t arrive and sent me a message with no specific information. It was the long weekend of Easter and the equipment arrived on Tuesday by post office. The package included instructions and after charging the mobile system I followed instructions and pressed the button and spoke to the attendant who confirmed that the gps was reading my location and the testing was complete.
I received a follow call offering help to connect the system which was already working— he did confirm that the testing was complete. My main question was how to review the number of steps achieved with the system but he was not able to help me because it was not included on my contract and there is extra charge for the app. I wasn’t impressed.
This was very easy
This was very easy. The unit arrived quickly after speaking with Carson on the phone. I then received simple quick instructions from Austin. Going out for a walk now feeling much more secure!
It took a few months before receiving…
It took a few months before receiving the alert mobile
After receiving it the gentleman walked me through the steps which were easy.
Awesome company
I received my unit two days after ordering it. Matthew called the day after and went over the unit and how to use it. Highly recommend
Connor was my first contact with Holo
Connor was my first contact with Holo. He answered all my questions clearly and understandable. I received my Holo within days while visiting family in BC. When I got home Austin called to set up my app. Thank you Austin for your patience in contacting me, and quick and simple set up. Hope i never have to use it 😉
The guy was very helpful
The guy was very helpful
Made me feel good
Gave me a good sence of protection
It was fast and they answered my…
It was fast and they answered my questions
Just had my account activated today
Just had my account activated today. The process couldn’t have been easier or more competent. Austin was very friendly, helpful and supportive and reinforced his offers of ongoing on-demand support. Mia activated my alert quickly, efficiently and pleasantly: What terrific customer service service Holo has provided right out of the gate. Thank you!
For peace of mind …
Having our 89 year old mom move in with us had us worried when we were away. Dealing with holo alert was a wonderful experience. Both Austin and Matthew were understanding and answered all of our questions and concerns. They talked us thru the entire process from start to finish and left us very confident in our decision and our future Highly recommend
Everything was well presented I am very…
Everything was well presented I am very satisfied.
Happy Camper …
This product does not need a home base,all
Is done thur the button. The whole experience with has been good,all the staff are knowledgeable,pleasant to deal with,good experience,product looks great and easy to use and to get set up
Austin was very helpful made sure…
Austin was very helpful made sure thinks we're all hook up right thank u Austin . Connor thank u for calling and get this device for me I will feel alot better it was greatto deal with both of u thank u so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








