MyHealthcare Clinic Reviews 

9,254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible medical and reception staff for being extremely professional, welcoming, and deeply attentive during every step of their appointments. Many consumers genuinely appreciate the thorough explanations, excellent treatments, and the remarkably comfortable environment consistently provided by the clinical team throughout the entire process. However, some people mentioned significant issues regarding unhelpful customer service and a frustrating lack of proper support during important health consultations. A few other people also felt that communication could be better, pointing out disappointing delays concerning test results and scheduling errors with appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professional, friendly, and knowledgeable... See more

Service

Customers had positive experiences with service, consistently praising the friendly and knowledgeable staff... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a mix of frustration and praise. Many... See more

User experience

Clients share ambiguous opinions on user experience, with some reporting welcoming and calming atmospheres... See more

Booking process

Users describe ambiguous interactions with booking process, reflecting mixed opinions among reviewers. On the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more

Company replied

Rated 5 out of 5 stars

Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more

Company replied

Rated 5 out of 5 stars

This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more

Company replied


Company details

  1. Dental Clinic
  2. Dental Hygienist
  3. Dental Implants Periodontist
  4. Doctor
  5. General Practitioner
  6. Orthodontist

Written by the company

MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(9,254)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If like me can faint at blood tests - this is the place to go!

I don’t like blood tests and called before booking; the person on the phone was so nice and when I arrived the amazing nurse Caroline had the notes about me being apprehensive and she was amazing! Reception also very good.

12 April 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear d geatti

Thank you so much for your heartfelt review! We are truly honored to receive your kind words. Providing genuine care is at the core of our mission, and your feedback reaffirms that we are meeting our goal. We look forward to the opportunity to serve you again in the future.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Dr Serafeim was great

Dr Serafeim was extremely friendly and professional. Made my experience easy and answered all my questions.

5 April 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Billy Lane

Thank you so much for your kind words! Providing knowledgeable care and taking the time to address all your questions are integral parts of our commitment to patient satisfaction. We're delighted to hear about your positive experience and are here to assist with your future medical and dental needs.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Blood Test Appointment

Fantastic welcome from all the reception team, very warm and friendly. The clinic was immaculate. Carolyn was amazing, she made me feel so at ease whilst having my blood test. I would highly recommend this clinic.

5 April 2024
Unprompted review
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Reply from MyHealthcare Clinic

Dear Consumer

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team. We strive for friendliness and efficiency, and it's wonderful to know we achieved that during your visit.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Dr Serafeim was very helpful and…

Dr Serafeim was very helpful and welcoming when getting my classic hygiene clean, highly recommend.

19 March 2024
Unprompted review
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Reply from MyHealthcare Clinic

Dear Hasan

We're touched by your kind words! Making our patients feel valued is important to us. Thank you for recognizing the efforts of our staff. We're here for you whenever you need us.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Excellent Service

I had an excellent telephone appointment with Dr Stephanie Ooi. She sorted my problem out very quickly I would definitely go back.

5 March 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Julia C

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.

Kind regards
Patient Support Team

Rated 1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this healthcare clinic. Despite requesting the minimum fixed subscription when signing up, they continued to deduct two months of direct debit from my account without providing any service. Even though I haven't used their services in over a year, they refused to refund me. Terrible customer service and a waste of money. Avoid at all costs.

4 March 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Ramin

Thank you for your feedback and we apologise for any inconvenience caused to you.
We are sorry to hear that you had a negative experience with us as we always aim to provide excellent service and superior care to all our patients. As discussed with you we did not receive a written request to cancel your membership as stated in the terms and conditions of your signed contract. The service had been available to you however no appointments were booked in. Should you have further questions or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Fantastic team

Dr. Sarina Kiani is patient, calm, kind and considerate.
Not only Dr Kiani Took the time to explain the procedures thoroughly, using a simple language, but also allowed space for my questions.
Due to the nature of the future treatments, she also asked specialized team members (Dr Serafeim and Dr. Theo to provide me a consultation now and there so I could have a clearer understanding of the procedures and to be able to revise my options.
I felt like a star being surrounded by these fantastic professionals willing to formulate the best outcome for me in the long run.
Dr. Sarina made the whole experience unique, special and yes I felt in a very very good hands because I felt they were clear, honest and confident.
Thank you Dr Sarina!

29 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Edna Fernandes

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our patients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.

Kind results
Patient Support Team

Rated 5 out of 5 stars

Simply the best

Simply the best! My appointment with Dr. Serafeim was the best experience ever. I highly recommend Dr. Serafeim especially to anyone who feels very nervous about seeing dentist, like me.
Seeing dentist is always my biggest fear, but not anymore. Dr. Serafeim was very professional, caring and understanding of my anxieties. He's gentle approach is exceptional. Thank you so much!
I also wanted to say thank you to a lovely receptionist for a warm welcome.

27 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Grazyna Marzec

Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our dental team was pleasant and do hope you consider us again for your healthcare needs.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Excellent Dental Care - Professional Staff & Services

I am a member of the Wandsworth clinic.

My dental appointments are always easy to book.

Dr Serafeim is an exceptional member of staff. He is careful, thorough and takes the time to explain his work to you.

I always leave feeling like I have a new set of teeth!

27 February 2024
Unprompted review
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Reply from MyHealthcare Clinic

Dear Ed

Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant, professional, and kind.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Wonderful Experience

I had a wonderful experience with Dr. Serafeim! He is a great dentist and really cares for his patients. Great service and very professional. Thank you Dr. Serafeim !

9 February 2024
Unprompted review
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Reply from MyHealthcare Clinic

Dear Kieran Wilson

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.

Kind regards
Patient Support Team

Rated 4 out of 5 stars

Good quality dental care

Good quality dental care. You can trust them to do a good job. My experience is with straightforward dentistry and implant. Stefano is a competent and experienced implantologist.
Premises are a bit dated.

22 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Kamen Zahariev

Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements.

Kind regards
Patient support team

Rated 5 out of 5 stars

Upper molar implant following sinus lift/bone graft

Excellent treatment and assistance from all members of staff, dentists, hygienists, admin, reception.
I am very pleased with the result of an upper molar implant , including the preparatory work of sinus lift/bone graft.
Treatments and surgeries very professionally managed, including post surgical care and prescriptions as necessary.

21 February 2024
Unprompted review
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Reply from MyHealthcare Clinic

Dear Deva Jaganu

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Dental Hygiene treatment

I had a Dental Hygiene appointment with Dr. Serafeim yesterday. He is an excellent dentist with an outstanding personality. He is very knowledgeable, works quickly, great at what he does and his service is outstanding. I am extremely happy that my teeth look sparkling clean since my appointment. Thank you Dr Serafeim for your professionalism!

13 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Diana D

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Great

Efficient, friendly service. Reassuring people, totally recommend this business.
Thank you.

13 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Lyst Customer

Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Exceptional service and skill

I recently completed my Invisalign treatment with Dr. Serafeim, and I couldn't be more pleased with the results. From the outset, Dr. Serafeim and his team provided exceptional service that far exceeded my expectations. What stood out to me was not just Dr. Serafeim's professionalism and expertise in dental care, but his genuine commitment to ensuring my comfort and satisfaction throughout the entire process.

Dr. Serafeim took the time to thoroughly explain each step of the Invisalign treatment, addressing any concerns I had with patience and clarity. He demonstrated an impressive attention to detail in every adjustment and check-up, ensuring my treatment progressed smoothly and efficiently.

What truly set my experience apart was Dr. Serafeim's willingness to go above and beyond. Whether it was accommodating my schedule for appointments or offering personalised advice on dental care to complement my treatment, his dedication to his patients' well-being was evident.

The final results were beyond my initial expectations, with a noticeable improvement in my dental appearance. It's clear that Dr. Serafeim is not just a skilled dentist but also a caring professional who prioritises his patients' results and satisfaction.

I highly recommend Dr. Serafeim to anyone considering Invisalign or seeking top-notch dental care. His expertise, coupled with the warm and welcoming atmosphere of myhealthcare clinic, ensures a positive and rewarding experience.

8 January 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Nav Singh

Thank you for your great review of our service. We’ve passed your kind words on to our team. The dental team are passionate about providing all of our patients with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Dr Alexandra is a great dentist

Dr Alexandra is a great dentist. I had a great experience and she is a so informative! Davina on the reception was also very kind. There is a great team at Wandsworth.

6 February 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Emily

Thank you for your feedback, We’re so happy to hear that you were satisfied with our services. We work hard to provide the best possible experience for our patients, and we’re glad that we were able to meet your needs.

Kind regards
Patient support Team

Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with my dentist, Dr. Serafeim. During my appointment, Dr. Serafeim demonstrated exceptional expertise and skill. He took the time to thoroughly explain the Invisalign treatment plan and answer all of my questions, ensuring that I felt comfortable and informed throughout the process. His attention to detail and gentle approach made me feel at ease, alleviating any anxiety I had.



I was impressed by the level of personalized care I received. Dr. Serafeim listened attentively to my concerns and tailored my treatment plan accordingly. He provided valuable advice on maintaining good oral health and offered practical tips for at-home care.



Overall, I highly recommend Dr. Serafeim. His professionalism, expertise, and dedication to patient satisfaction make him an excellent choice for dental care. I look forward to my next visit and continuing my dental journey with Dr Serafeim.

29 January 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Charlotte Gannon

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our patients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

My hygiene treatment

The dentist who attended to me on the 25th January was excellent. He was very patience and cleaned my teeth thoroughly and removed every tiny bits of plaque.
He was knowledgeable about dental treatment.

25 January 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Vadivel

Your continued support and the kind words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued patient. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again.

Kind regards
Patient support Team

Rated 2 out of 5 stars

No Resolution Just keep booking and paying :(

I had an initial appointment to discuss/treat my high blood pressure , I was so happy with the first appointment , the GP told me to please take my blood pressure readings for 10 days then sent it to him , I did , he then asked me to book another consultation to discuss it - however I then have to pay another consultation fee. The reason for my appointment was my high blood pressure , yet it was never treated at the first appointment. Be very careful with My healthcare Clinic - it seems they really just exist to sell you more appointments or membership before you are able to get the treatment you need. I work in a healthcare setting and hate leaving bad reviews , but this is not acceptable.

15 January 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Mevrou Ysprinses

Thank you for sharing your feedback following your initial appointment. We appreciate your input and want to address any concerns you may have. In your first consultation, our doctor recommended monitoring and sharing your readings to ensure the most effective treatment for your specific case, a standard practice in managing blood pressure. Please understand that, as a private clinic, our fees are structured on a per-appointment basis and not for continuous care. We apologise for any confusion and any inconvenience this may have caused. If you have further questions or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you.

Kind regards
Patient Support Department

Rated 5 out of 5 stars

Dr Serafeim tooth cleaning

Dr Serafeim did an amazing job wit my teeth cleaning and took care to explain everything and further care as well, can only recommend, thank you!

10 January 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Vivian Graf

We are happy to hear that your experience with us was satisfactory. We strive to provide the best experience for all our patients and will continue to meet your expectations during every visit.

Kind regards
Patient support team

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