Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more
Company replied
This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more
Company replied
I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more
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Company details
Written by the company
MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.
Contact info
5-11 Vanston Place, SW6 1AY, London, United Kingdom
- 0207 099 5555
- info@myhealthcareclinic.com
- myhealthcareclinic.com
4.2
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I have thoroughly enjoyed being a…
I have thoroughly enjoyed being a member of My Healthcare Clinic.
The standard NHS GP service doesn't quite cut it in London, This service offered, paired with comprehensive dental care is the perfect option for those who take their health a little more seriously.
If I need ANYTHING, I can pick up the phone and talk to lovely team members like dawn whenever I need.
I can get an appointment for same/next day, reminders on routine check-ups and fast renewal of important medications that I need.
I could not recommend these folks more.
30 June 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Charlie Steven
Thank you so much for your kind words and for taking the time to share your experience with us. We're absolutely delighted to hear that you've enjoyed being a member of MyHealthcare Clinic and that our service has made a meaningful difference in your health journey.
It's wonderful to know that you've found our team helpful and accessible, and that the convenience, speed, and quality of care have met your expectations. We designed our service for exactly the reasons you've outlined: to provide dependable, high-quality care that puts patients first.
Kind regards
MyHealthcare Clinic
Health Screen Report Review
Following a recent health screening check I had done, I asked MyHealthcare Clinic for support to understand the results detailed in my report. I met with Dr Paula Falconer for an on-screen review. It was a long & complicated report but Dr Falconer managed to summarise it expertly, pointing out the most important elements and advising an action plan. I was hugely impressed with the analysis and very pleased I used MyHealthcare Clinic and met with Dr Falconer.
30 May 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Mark Featherstone,
Thank you for taking the time to share your feedback following your recent health screening review. We're delighted to hear that Dr Paula Falconer was able to provide such clear and expert guidance on your report. We understand how overwhelming detailed health reports can be, and it's wonderful to know that you felt supported and reassured by the analysis and action plan provided.
We truly appreciate your kind words and are so pleased you chose MyHealthcare Clinic.
Kind regards,
MyHealthcare Clinic
This is a turn around
This is a turn around , before I would have given this company a 2. Out of 5.Iam please to see they have listened to my and others complains regarding our unpleasant experience.on my last visit, I was treated by the lovely Olga, excellence it self. Hope to see you next month.keep up the good work . ulette of Northampton.
14 May 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Ulette Jackson,
Thank you for sharing your updated feedback. We’re pleased to hear that your recent experience with Olga was excellent and that you’ve noticed the improvements we’ve made based on patient feedback. We look forward to welcoming you again next month and continuing to provide the high standard of care you deserve.
Kind regards,
MyHealthcare Clinic
My appointment was conducted by Dr
My appointment was conducted by Dr. Serafeim as well as a lovely dental nurse called Nirma. Thank you for the hospitality and the smiles! Very efficient and informative always a pleasure to see them both. If they had a lifetime service I would subscribe!
19 May 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Samuel,
Thank you so much for your wonderful review. We're delighted to hear that Dr. Serafeim and Nirma provided you with such efficient and friendly care. Your kind words mean a lot to the team.
Kind regards,
MyHealthcare Clinic
Fantastic service from a world-class…
Fantastic service from a world-class team!
16 May 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Sebastian jon Rezek
Thank you for your wonderful feedback! We're thrilled to hear you received fantastic service from our team — your kind words mean a great deal to us.
Kind regards,
MyHealthcare Clinic
Dr Serafeim and Oleg did a fantastic…
Dr Serafeim and Oleg did a fantastic job replacing my old silver fillings with new composite fillings. Quick and pain-free, that's how dentist visits need to be.
12 May 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Daniel Schwarz,
Thank you for your kind review. We’re delighted to hear that Dr Serafeim and Oleg provided a quick and pain-free experience while replacing your fillings. It’s great to know we met your expectations — that’s exactly how we believe dental care should be!
Kind regards,
MyHealthcare Clinic
Execptional Dental Care from Dr. Serafeim and nurse Marwa
I’ve been a regular patient of Dr. Serafeim and Nurse Marwa for some time now, and I can confidently say they provide consistently exceptional care. Every visit is smooth, professional, and reassuring. Dr. Serafeim is not only highly skilled and knowledgeable but also takes the time to explain everything clearly and make sure I'm at ease. Nurse Marwa is always warm, attentive, and supportive, creating a calm and welcoming environment. Their teamwork is seamless, and I always feel well looked after. I truly wouldn’t go anywhere else—highly recommended!
10 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Diana Hromiha
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that you’ve consistently received exceptional care from Dr. Serafeim and Nurse Marwa. They are both dedicated to delivering high-quality, compassionate care, and your recognition of their professionalism and teamwork means a great deal to them and the entire team.
It’s always our goal to ensure patients feel informed, comfortable, and well looked after, so it’s wonderful to know that this has been your experience. We truly appreciate your loyalty and your recommendation.
Kind regards
MyHealthcare Clinic
Great Service
Dr. Paula Falconer was brilliant in explaining the test results and providing insightful guidance. I was highly impressed with the service and truly appreciate the support. Thank you!
25 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear GW
Thank you so much for your kind feedback.
We're delighted to hear that you had such a positive experience with Dr. Paula Falconer. She takes great care in ensuring patients feel informed and supported, so it's wonderful to know her explanation and guidance left a strong impression.
Kind regards
MyHealthcare Clinic
I've seen a number of doctors at this…
I've seen a number of doctors at this practice and a dentist over the past year. All my interactions and treatments have been more than acceptable, so I am surprised to read negative reviews. My most recent visit on Friday was again excellent. The doctor listened carefully to my problem and suggested a course of action which has quickly resolved matters.
25 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Joy
Thank you for taking the time to share your experience.
We’re so pleased to hear that your visits over the past year—including your most recent appointment—have been consistently positive and that your concerns were addressed effectively. It’s always our aim to provide attentive, personalised care, and we’re grateful for your recognition of the team’s efforts.
We truly appreciate your ongoing trust in us and look forward to continuing to support your health and wellbeing.
Kind regards
MyHealthcare Clinic
Completely baffled by this place
Completely baffled by this place. I went for a £25 dental checkup and was told I need 12 fillings after never having needed 1. Got a second opinion somewhere else rated 5* (NHS), and was told I don't need any. They also gave me more practical advice for maintaining my teeth and brushing well.
Being in the healthcare field myself, I understand some clinical analyses are proactive/preventative, others are reactive and only treat when problems are further along. However, to scare someone - who is clearly at your practice because it's low-cost - with a £2000 treatment plan, when none of it is necessary, is just ridiculous and unethical.
Maybe I deserved this for going very low-cost. But I really did not think dentistry this swindling was legal.
Receptionist/service was nice, but generally speaking this place is just not operating under good clinical practice.
14 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Nina
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns following your visit.
Our dentist thoroughly examined your teeth and explained the reasoning behind recommending fillings. We appreciate that clinical opinions can vary, and understand that different dentists may have different thresholds or approaches when it comes to treating the early stages of tooth decay.
At our clinic, we aim to provide patient-centred care by offering detailed assessments and treatment plans, including an explanation of which treatments are urgent and which are not. In your case, our dentist discussed all findings with you and clearly outlined your options, so that you could make an informed decision.
It’s important to distinguish between a clinical recommendation to monitor or treat early decay and the complete absence of decay.
Being advised that no treatment is needed at this time is a clinical judgement, but does not change the diagnosis that decay is present.
We kindly ask that you consider amending your review to reflect that you were informed of areas of decay and provided with the choice whether or not to proceed with treatment.
If you would like to discuss your case further, please don’t hesitate to get in touch with us directly.
Kind regards
MyHealthcare Clinic
Reply from MyHealthcare Clinic
Dear Ursula Fleming
Thank you so much for your kind words! We're delighted to hear you've had a great experience with us. Providing efficient and helpful service is what we strive for, and it's lovely to know it's appreciated.
Kind regards
MyHealthcare Clinic
Definitely worth it!
So far, the orthodontic treatment is going really well. Sameer, the patient manager, has been incredibly helpful, always going the extra mile to help me organise my appointments and ensure everything fits smoothly into my schedule. Definitely worth it!
9 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Michael
Thank you for your lovely feedback! We’re so pleased to hear your orthodontic treatment is going well and that Sameer has been such a great support throughout your journey. He truly goes above and beyond for our patients, and your kind words will mean a lot to him. We’re thrilled to know you’re finding the experience worthwhile and look forward to seeing your progress continue!
Kind regards
MyHealthcare Clinic
Great dentist
I had a great experience with Dr. Serafeim. He is friendly, skilled fast and efficient. The whole experience was professional. Also his assistant Oleg was great too.
2 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Ashley C
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Dr. Serafeim and Oleg. They’re a fantastic team, and it’s wonderful to know you felt well looked after. We really appreciate you taking the time to share your feedback and look forward to welcoming you back again.
Kind regards
MyHealthcare Clinic
Highly recommended
I had a fantastic experience with Dr Paula Falconer, discussing the results of my recent Randox health check. She was so diligent and friendly, and offered so much helpful advice. She really listened to me and explained things really well, putting me at ease and leaving me with lots of helpful tips and resources. I have never had such a good and thorough GP appointment! Thank you so much!
4 April 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Daria B
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Dr. Paula Falconer. It’s fantastic to know that her thoroughness, friendliness, and helpful advice made such a lasting impact on your visit.
Dr. Falconer truly strives to provide exceptional care, and it’s wonderful to hear she put you at ease while offering valuable insights. We’re so grateful for your feedback.
Warm regards,
The MyHealthcare Clinic Team
5* service from Dr Paula Falconer
I had a video consultation with Dr Paula Falconer after taking a series of Randox tests. The written output from Randox left me concerned and with more questions than answers but Dr Paula was fantastic at dissecting the data, pointing out relevant information and offering practical advice to take action against these items.
I couldn't have been more impressed with her knowledge, ability to use 'layman's' speak to help decipher the information and the support she offered!
thank you Dr Paula!
28 March 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Stuart Pearce
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Dr. Paula Falconer provided you with such valuable support during your video consultation. It’s wonderful that she was able to break down the Randox test results in a way that made them more understandable and actionable for you.
Dr. Paula’s ability to simplify complex information and offer practical advice is something we truly value, and we’re thrilled to hear it made such a positive impact on your experience.
Warm regards,
The MyHealthcare Clinic Team
Very thorough
Very thorough, lovely consultation with Dr Paula Falconer at my healthcare clinic. I recently had my consultation with Dr Falconer who was very diligent and took time to explain each and every one of my results. Taking time to answer all my questions whilst providing a high-quality patient centred approach and advice. I was provided with a copy of our consultation to discuss with my own GP which will be very helpful, something which I wasn't offered at my last review so thank you. It was a pleasure to speak with Dr Falconer, she put me at ease from the second I answered the phone, very professional and educational at the same time. Would definitely recommend.
21 March 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Susie Brown
Thank you so much for sharing your experience with Dr. Paula Falconer! We’re delighted to hear that you had a thorough and positive consultation. Dr. Falconer is truly dedicated to providing a patient-centred, informative experience, and it’s wonderful to know that she made you feel at ease and took the time to answer all your questions.
We’re also pleased that the consultation notes will be helpful for your discussions with your GP. Your feedback is greatly appreciated, and we’re so glad that you would recommend us.
Kind regards
MyHealthcare Clinic
MHC Patient Relations
Talia in Patient Relations was very helpful in a frustrating situation with a bank.
15 March 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear NAP
Thank you for your kind words! We're so pleased to hear that Talia was able to support you during a frustrating situation. We always aim to make things as smooth and stress-free as possible for our patients. If there's ever anything else we can do to help, please don't hesitate to reach out.
Kind regards
MyHealthcare Clinic
Amazing
Dr. Serafeim and assistant Farihan were fantastic with me. Fast but careful. Taking all the I needed to complete my treatment. 10/10 would recommend
17 March 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Consumer
Thank you so much for your wonderful feedback! We're delighted to hear that Dr. Serafeim and Farihan provided such excellent care and made you feel well looked after. We pride ourselves on delivering both efficient and thorough treatment, and it’s great to know this came across. We really appreciate your recommendation!
Kind regards
MyHealthcare Clinic
Very good and helpful experience
It was really easy and incredibly helpful. Dr Mylvahan was exactly the right person to see - right skillset and obviously very much on top of his subject. I left feeling well looked after, sure of what I was going to do going forward and reassured. Many thanks.
3 March 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Alison Hunter Gordon
Thank you for your kind review! We're delighted to hear that you had such a positive experience with Dr. Mylvahan. Providing expert care and reassurance is exactly what we strive for, and we're glad you felt well looked after. If you ever need anything in the future, we're here to help. Many thanks for your feedback!
Kind regards
MyHealthcare Clinic
Beware of this company.
Beware of this company.
I attended free implant consultation.
I was told that I would be suitable for an implant. I was told that there was a very small chance of an implant failure . I was told that if that was the case I would be entitled to a refund.
After two one hour appointments of unpleasant surgery, I found out that the implant had failed.
When I requested a refund it was pointed out to me that in the fourteen pages of t&Cs that I had signed it stated that I would only get a partial refund.
I am now out of pocket to the sum of
£1350.
I still have a missing tooth.
If the this charge was highlighted to me at the consultation I would not have gone ahead with the surgery.
19 July 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear keith flynn
Thank you for sharing your experience. We’re truly sorry to hear that you’re feeling disappointed with the outcome of your treatment.
When discussing implant treatment, we always strive to provide clear and transparent information about the risks involved, including the possibility of implant failure, which occurs in a small percentage of cases (5-7%). As outlined in the consent form you signed, a full refund is not possible, but a partial refund is offered for the portion of the treatment that was not completed, which typically relates to the final crown placement. These terms were provided in writing before proceeding, and we encourage all patients to ask questions to ensure they feel fully informed before making a decision.
We regret that you were not satisfied with this aspect of the process, and we genuinely appreciate your feedback. If you’d like to discuss this further, please don’t hesitate to reach out—we’d be happy to talk through any remaining concerns.
Kind regards
MyHealthcare Clinic
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