Unable to get replacement toothbrush heads. Where is the company. Says unavailable. Kate Jones
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See what reviewers are saying
Having been a Gollo user to five years, I have never had any issues until now!! Ordered some replacement heads on 4th Jan and still not received (31/01) I have emailed them twice and contacted them v... See more
love my first ever sonic toothbrush. Great shape and weight to use. Toothbrush head small enough to reach all back teeth easily. Love the fact that there are 3 settings with a quadrant change reminder... See more
I have been using gollo toothbrushes for years and had no complaints however I ordered toothbrush heads and other items on the 16th January 2025 and cannot get a response from them. I have emailed... See more
In LOVE
Super quick delivery to Australia! I love my new toothbrush and LOVE that it’s also aesthetically pleasing - 😍
Does not charge and no help from customer service.
I bought a Gollo in August and it worked fine, charged up and used it for around two to three weeks. When I went to recharge it, the charger did not work. I emailed Gollo and initially got a quick reply asking for a video of it not working which I sent, even though that is a bit of an add request. Since then I have heard nothing for over three weeks. I have sent a few follow up emails but no luck. I have no idea what to do now as I have an overpriced single use toothbrush apparently. Very disappointing as I was pleased with it initially. Please take note of all the bad reviews for customer service before ordering one of these.
Overall a great purchase
Shipping took a long time and was difficult to track. The brushing experience has been nice so far! Battery doesn't last as long as I'd hoped (only about 2 weeks), but otherwise a great product.
Exceeded my expectations on this brush…
Exceeded my expectations on this brush and have to say I prefer it from my previous “well known branded version”. Battery life is amazing too!!
Returns
I have returned my Gollo toothbrush but am still awaiting confirmation that is has been received and refunded, after 2 e mails, no reply.
Nice product
My toothbrush arrives quickly and it is just perfect! Z love it and I have no problems with order at all.
Despite trying to contact Gollo…
Despite trying to contact Gollo customer services numerous times, I have had no response. My toothbrush was ordered 3 weeks ago, apparently dispatched!
Do not know why nobody has the courtesy to respond!
Excellent product
Lovely toothbrush
Lovely toothbrush and the charge lasts well. Would just prefer a slightly firmer toothbrush head.
This is by far the best toothbrush I…
This is by far the best toothbrush I have ever owned. Great design, beautiful to look at and very effective. The only reason for four stars instead of five is that after a week of use the gold paint started to peel off. This doesn’t affect the way the brush performs but aesthetically it is disappointing
Initially loved my Gallo toothbrush but…
Initially loved my Gallo toothbrush but it’s not charging properly. After a full charge it now turns off after every 30 sec reminder.
Disappointed as I had read good reviews.
Very good toothbrush and a good price
I never received my gollo order
I never received my gollo order. i believe It was lost in shipping. Rather than sending me another toothbrush as I requested they refunded My payment without consultation.
Hi I bought gollo in July thought it…
Hi I bought gollo in July thought it was great I wouldn't use anything else now so I bought another one makes my teeth feel really clean.
Best electric toothbrush I've used
Best electric toothbrush I've used. It makes my teeth smoother than oralb's and it makes a lot less noise.
Didn’t arrive, but that’s Hermes being rubbish. Not Gollo.
I can’t rate the product because it didn’t arrive. Hermes are a shocking company that lose just about everything. BUT - I can’t criticise Gollo. They tried hard to help & gave me my money back without quibbling.
Good customer service
The Gollo toothbrush I bought had a faulty battery that only last 3 days. I contacted customer services and after doing a few tests for them (charging in different sockets etc) and still getting only a 3 day charge, they sent me a replacement at no cost. They were very helpful and the process was fairly quick.
Recommended
Beautiful brush, leaves an amazing clean feeling😍 battery lasts more than 2 weeks🙌🏼
So good i bought two.
I like my toothbrush
I like my toothbrush, it looks and feels good. The toothpaste is also good. My teeth are clean and fresh. The toothbrush was packed and very nice wrapped in a white box, looks fancy. I am satisfied with the price and the quality. Thank you.
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