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myGemma Reviews 3,242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting items appear brand new despite being pre-owned, and appreciate the excellent value. The service is frequently described as professional, efficient, and easy, making both buying and selling a pleasant experience. Many consumers highlight the smooth user experience, from quick transactions to helpful communication from the staff. However, some customers mentioned issues with product descriptions, specifically regarding defective clasps on earrings that were not disclosed. A few other people also felt that the provided photos were sometimes insufficient, particularly the lack of images showing jewelry on models.

What people talk about most

Product

Clients share positive opinions on product quality and descriptions. Many reviewers are delighted with their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Consumers find user experience to be positive. Many reviewers describe their experience as amazing, great,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the condition of items, often... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive purchased several jewlery item from mygemna. They have all been as described and shipped promptly. Sometimes there customer service inquiries don't answer the question asked, but repeated asks us... See more

Rated 5 out of 5 stars

They are great! I am a longtime buyer and seller with myGemma and have only had great experiences. I just purchased a Tiffany necklace that was stunning in person! They have a great e-commerce team... See more

Rated 5 out of 5 stars

Definitely 5 stars Customer Service! I recently sold a bag to my Gemma. I sent pictures and I got an email from Mark. He was exceptional and very professional. The selling process from quote through... See more

Rated 5 out of 5 stars

They shipped my purchase quickly and sent it 2-day FedEx. It was supposed to be delivered Monday but FedEx couldn't have been more incompetent. They sent it to the wrong state, then let it sit in a ne... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe Store
  5. Watch Store

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy process

I’m happy with how easy the process was. They had money in my account within 15 minutes of signing. They walked me through each step. It was easy as boxing/mailing and getting paid. I felt they were fair with their offer.
I would definitely use them again.

20 March 2026
Rated 5 out of 5 stars

Exceeded my expectations

I called two days ago to inquire about some used upscale purses that I wanted to sell, I sent the pictures that were asked, I got a phone call back with a couple of hours with a offer that i was extremely happy with. I was sent the information needed to mail the purses to New York and less then 24 hours they were received. An hour later, I sent them the information to get paid and two hours later I had the money in my account! Very professional and I was very happy with the whole process. I would definitely use this company again and tell my friends how safe the company is to do business with!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Ease

Appreciative of the selling and consigning process with the company. Went smoothly and professional. highly recommend.

7 March 2026
Rated 5 out of 5 stars

This was an amazing experience

This was an amazing experience. Good communication, fast quote turn around time, and payout of sale. I think the price offered was very reasonable. Much better than trying to sell yourself with the amount of spam and not truly interested buyers you get. I would highly recommend this platform. I just wish they bought designer shoes.

14 March 2026
Rated 5 out of 5 stars

I wanted to see more pictures of the…

I wanted to see more pictures of the purse to see what made it less that than perfect. I was contacted back and they took several pictures of the purse for me to see everything about it. The customer service is excellent and I LOVE my purse!

12 March 2026
Rated 5 out of 5 stars

I had a great experience with Lisa

I had a great experience with Lisa. Very nice and excellent service I came to look at a bag I had seen online and they were very quick to put the bag on hold and make an appointment at their showroom. Beautiful bag in perfect condition. I could not be happier with my experience. Thank you so much

6 March 2026
Rated 5 out of 5 stars

Good Price

My LV purchase was a good price. There were not a lot of pics posted of the item but I took the chance and bought. Since it had a return policy if not satisfied, it gave me that assurance. The purse is beautiful!

2 March 2026

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